Hertz Rent A Car

This Hertz location had the convenience of being located inside of Loews Royal Pacific Hotel. We made many car rentals during our two weeks stay at the hotel and unfortunately had a horrible time dealing with this Hertz location. Their service was really horrible. I have never rented a vehicle class and been downgraded to a lower class because they didn’t have the class I booked. Now they did this on multiple occasions without blinking an eyelid and thought it was perfectly fine for them to give me a lower class vehicle from what I paid for without reimbursing me anything!!! In addition, there is no walk-​around with any vehicles that we booked until we mentioned it. The vehicles had bumps, scrapes, and cracked bumper, and we were just expected to sign a paper saying not showing those.!! When we queried this, they said it’s on the system. Yet, we don’t get to see what’s on the system and all we know is that we are signing that the vehicle is in perfect condition. One of the female employees was speaking to another customer on the phone and she proceeded to make rude faces and rude hand gestures about the customer on the phone, right in front of us!!! The entire staff just did not seem to care, and the cars were dirty when we receive them. Their general manager gave us a phone call to «resolve» our issues and yet never responded when we called back. Unfortunately, this was one of the downfall of our vacation!