Dollar Car Rental

Dollar Car Rental, Miami Airport, you don’t want to use them. The women at counter was not only not helpful, but she was rude. They tack so many things on your bill, without explanation. Don’ let them charge you for the road tolls without knowing how much or how little you will use them. The city will send you a bill for the tolls with a service charge. It probably won’t be as much as Dollar charged…$ 75 and we used the tolls 2 times. Our stupidity. Shame on me for not checking reviews for Dollar first, I would never had used them if I would have. ALL BAD!

This was the worst scam I have ever experienced! They took advantage of me traveling alone with my special needs son. The women at the counter questioned me and took those answers to tack on extra things. The UPCHARGES were crazy. We called to complain and 3 people hung up on us! Save your time and hard earn money go else where. They charged 70 dollars for tolls that would have cost me 5. In the end it was 3 times what we were quoted.

Rented a car at the San Juan airport from DOLLAR through
. Rentalcars charged me one price which they said included taxes/​fees but when I got to the DOLLAR counter I was charged another base price and then had to pay $ 160.66 additional for taxes and fees.
While a clear understanding and agreement on the rental cost was bad what was worse was the DOLLAR charges and restrictions on using the toll roads in Puerto Rico. We were there for the month of February and if we needed to use the toll facilities we had to pay DOLLAR $ 4.95 per day. If we did not agree to do this we could not use the toll facilities even if we paid cash at the toll booths. The electronic tolling transponder on the rental vehicle prohibited us from using toll roads if we did not agree to the $ 4.95/day for the full monthly term of our rental. If we went throgh a toll booth which would read our electronic device, we would be charged an additional $ 150.00 penalty fee by DOLLAR. We checked with other tourists who rented from other companies and none had such a procedure with regard to tolls. NEVER RENT FROM DOLLAR!!!
We stayed in the northeast section of the Island — — if we could use the toll roads it would have taken us about 20 minutes to get to San Juan — — not using toll roads took us 40 minutes. We travelled to Ponce, to Caguas a half dozen times, and to areas west of San Juan without using the tolls roads because of the prohibitive costs imposed by DOLLAR. Their policy restricts travel and the spending of tourist dollars which the Puerto Rico economy needs now more than ever. We definitely would have travelled (and spent) more if we could have paid a reasonable price for tolls.
PLEASE, PLEASE, PLEASE DO NOT USE DOLLAR — — TEACH THEM GREEDY BUMS A LESSON!!!

Horrible customer service. I got a flat tire while on vacation (nail puncture). I asked the rep over the phone «will there be an extra charge for any of this». «No ma’am». Of course, once I returned the car they charged me an extra $ 57 for the tire. When we explained that the rep told us there would be no charges, the manager said «it doesn’t matter what she said». Also, the rep nor the person who changed the tire never indicated that we could not drive more than 50 MPH with the donut tire. Fortunately my father warned me and a few days later I drove the car back to the airport (a 1.5 hour trip going back roads that would normally take just 45 min going 70 MPH on the highway.) Not once did a rep ever call to check in after my initial call telling them that I had a flat tire.
Very poor customer service and don’t get me started on all the other extra fees…

I don’t know if this is a review of the Florida Toll Road system or of the Dollar/​Thrifty Car rental. However when you enter a toll road and don’t have a clue you are on a toll road until you off ramp to an unmanned toll booth that wants exact change and won’t take dollar bills, something isn’t right. The second toll we missed we haven’t even a clue when or where it was. This is a problem. It is more confusing that one charge is going to Boca Raton and the other to Orlando. I didn’t even know we had left Orlando other than to go to the airport.
However adding insult to injury is when the rental car outfit charges you $ 15 per $ 1 violation on two violations, on 1 day, within 4 hours of each other, it is time for change. Thank god we only had 2, because the dunning notice says as a «customer courtesy, your Rental Agreement will only incur a maximum of 7 administrative fees». Gee Thanks!
I will not be going to Orlando or Dollar/​Thrifty again. They have every right to do what they did and so do I.

One more to add to this long list of unhappy rental experiences at MCO. We’ve been going to FL once or twice a year for 10 years now, renting cars from whoever had the best rate for our dates and only once had a terrible experience which was with Hertz.
Fast forward. I found a great rate with Dollar this year so booked with them.
Landed, got to the counter, short line (thank you!)
The agent looked at my confirmation and asked for my proof of insurance. «What? Why? I’ve never had to show it before.» (I had waived their overpriced options.) He then proceeded to tell me that the FL laws changed and if you refuse their insurance you have to show proof. I have pretty good radar and this didn’t sound right. Why would that not have been noted on my confirmation so I refused. They didn’t want the small card from your glove box, they wanted the basic reparations sheet from your actual policy. He flashed a folded piece of paper that he claimed was a company memo that explained the policy but wouldn’t let us read it. Red flag. OK on to gas, We know a station 4 miles from the airport with normal prices so refused that too. He insisted that ALL the stations within 10 miles were high dollar (they charge the $$$ and pay the fines he said). We got our gas at our normal place on return and guess what, no one wanted to see the receipt. Next up, plate pass. We HAD to have it because ALL of the toll roads were «going» cashless. Again we refused and we were warned that we would be sorry. Well people, I suppose some areas in FL are 100% cashless tolls but NOT the Orlando area where so many tourists from all over the world come. It would not be wise to piss off all of that business. In dealing with this smooth talker he told us that Dollar and Thrify had just been swallowed up by Hertz! That explained a lot. Bye Dollar, you used to be good.
In closing I should note that my husband and I are older, in our late 60’s but dammit we’re not stupid! I read that they especially target older renters which is reprehensible.

Rented a car at airport in Los Cabos, MX.
First, they make you sign at BLANK credit card bill!
Second, they hold $ 3,000.00 from that credit card (just in case)!
Third, they have mandatory Government insurance you will be charged for that is not disclosed up front. $ 2,500 peso.
Fourth, they will charge you an 18% airport fee and a 16% IVA fee! Another 18,000 peso for me. Didn’t see that in any literature either.
Then, they charged my credit card TWICE over billing for $ 525.00.
Good luck getting any where with these people. They don’t give a rat’s XXX about you. BEWARE!

Booked a car through
paying the upfront fee of $ 270, just to learn I have to pay an ADDITIONAL (!) $ 840 when I picked the car up further fees, additional insurance (even though I already had insurance through my credit card), surchages and what not.
About $ 200 are understandable as they are extra requests (additional driver and toll), but the rest is just ripoff. Other websites, like
would have provided me the insurance and various fees free of charge.
Dollar knew exactly that I’d have to pay those surcharges when I booked it, yet deliberately quoted an artificially low price to trap me into the deal.
This is now how you treat customers, and I am heavily disappointed in Dollar.

I really wish I had read the Unilocal reviews prior to arriving in Orlando. The toll passes are such a scam and the way they present the pass is so dishonest and unethical. I’m all for making commission as underpaid air worker, but just be a human being about it and don’t lie outright.

Agree with the other users… they definitely tack on all the charges as if its all mandatory. Didn’t have too many issues with the employees but no help in the lot… not that the employees weren’t helpful but its literally set up for you to help yourself. Bunch of lone parties just walking the lots trying to figure out which section they’re supposed to pluck a car out of and after finally finding our section we’re left with one choice which was really fine EXCEPT the car should never have been set for a new pick up. FIVE minutes after we’re driving the car two of the service lights pop on and the car starts beeping the entire drive to our resort. Then once we somehow safely get there we call customer service which was closed due to the late hour and were directed to roadside assistance. The only option roadside assistance was giving us was to tow the car and leave us stranded in the hotel. She suggested calling in the morning and talking to the branch/​manager. We call the branch in the morning and they’re telling us the only option we have is to drive the car back to the airport and switch it out even though we told them we feel UNSAFE driving it then proceeded to tell us that we’d have to pay for the towing service our selves bc the insurance does NOT cover a tow. It’s their fault we’re in this unsafe predicament to begin with. Then we ask to talk to the manager and they said we can only talk to them in person when we get there! So keep your fingers crossed and hope we make it because we’re going to try to switch the cars out now. PS they implied that its highly unlikely we’ll get any discounts or upgrades aka the don’t care about the trouble we’ve been through or the time wasted on our vacation.
Other worst part, I hate the idea of writing reviews and as you can see this is my first one but what a terrible experience.

We had a great experience at the check in at Orlando airport — the representatives were kind and offered solid travel advice. The morning after we rented it we noticed small bugs crawling around the back seat coming from the crevices and stains on the seats we didn’t see in the dark parking garage. I’m not sure what the bugs are — they are too small for me to identify, but this is a health hazard.
We stopped at the Kissimmee location at the convention center to ask for an exchange. The representative was unfriendly and while she offered to replace the car, she asked us to fill the tank with gas first (even though we paid the extra $ 40 to ensure we did not have to fill the tank before we returned the car).
In this situation, I feel like the representative should have gone out of her way and been apologetic for putting us in this position in the first place. It’s unsanitary and gross, not to mention we have to interrupt our trip to resolve an issue we could not have prepared for. I’m hoping when we call the main number today, we will get a satisfactory resolution. I will report back here after we speak with them.
I would consider a satisfactory resolution to include delivering a clean replacement car to my hotel and it would be a nice touch if they offered a discount for the inconvenience.
UPDATE/​RESOLUTION: Dollar replaced the car with a model I would say was clean, but the model had less bells and whistles. They would not bring the car to us, nor did they seem surprised to hear the news that car was such a health hazard. I guess the saying «you get what you pay for» is true in this case…
ADDITIONAL UPDATE: Check your paperwork! Dollar representative never applied the $ 40 fee to return the car without filling the tank. They added + $ 120 to the original $ 190 estimate for returning the car without filling the tank! The paperwork they gave us originally had so many different estimates it was difficult to see which one was the option we took. If you are renting from Dollar ask questions, identify what paperwork that shows what you agreed to and make sure everything you think you are getting does not have a loophole.
I will never rent form this company again.

read thru the other reviews here: lotta truth.
You fly many hours to get here – ur tired. You have to stand in line for 30+ mins. Took 20 – 30 mins just to exit the garage. Only one lane out, one person working the booth.
They will tack on insurance even if u say u dont want any. And tack on the PlatePass, even tho u can pay cash just for Disney or Universal.
So: do your homework.
seems to be systemic in the Dollar training program:
«This can be such a tough situation to explain to a customer,» says Kathleen Hernandez, a spokeswoman for Dollar Thrifty Automotive Group. The company receives «thousands» of toll, parking and traffic violations each month from all the municipalities across the country. It then has to match the renter to the violation, which can be time-​consuming. Thrifty charges $ 25 for a 50-​cent violation because it’s a lot of work to figure out that Cox was responsible for the fine.
Thrifty goes out of its way to disclose the toll roads, according to the company. It hands out brochures warning of the tolls and pointing out which roads they apply to. It also offers, for a fee, an automated service called Rent a Toll that notes the license plate of the rental car and passes the toll charges along to the customer at the end of the rental. Some locations even permit renters to activate the service retroactively when they return a car if they suspect that they’ve failed to pay a toll.
How do I pay tolls if I rent a car?
Most major rental car companies can include tolls in your rental agreement. Some rental cars have a SunPass. If your car does not, Turnpike cameras take a photo of the rental car’s license plate as it goes through a toll lane and bills the rental company. Your credit card is charged or you are billed for tolls, plus any service fees. Ask your rental car company for fees and terms.

What I thought was great customer service was actually crap customer service. I mean I know a person has to do their job but to continuously lie to my face is uncalled for. DO NOT BELIEVE WHEN YOU ARE TOLD YOUR CAR INSURANCE WONT COVER YOU IN ANOTHER STATE. Shame on me for not verifying with my car insurance in the first place. I could have put a stop to the insinuation of purchasing one of their coverages. Never again. Oh and did I mention that every car we wanted had an issue whether it didn’t have keys inside or Windows weren’t working. Then as I’m approaching to exit, MY DRIVERS LICENSE NUMBER was typed wrong so I had to go back and get it fixed. Maybe you should pay more attention to a customers information being typed in CORRECTLY instead of lying to customers about coverages.

I rented with Dollar last year, booking with Expedia. As with my experience last year, while Dollar was a few bucks more than some of the offsite locations, not having to take a shuttle offsite was worth the $ 20 or so extra for the week. As with my experience last year, I arrived at the counter after retrieving our bags. It’s worth mentioning this was after arriving on a redeye from the West Coast, so it was around 6:30am when approaching the counter.
The agent was helping another customer and when they finished, I approached. She didn’t look up. Then when I said, «Good morning,» she again did not look up but grunted a terse, «I’ll be with you in a moment.» Oh, I’m sorry — I didn’t mean to be an interruption to your day! Please, by all means, carry on with whatever you’re doing while I wait until you’re ready to acknowledge me.
The agent eventually looked up and asked, «Yes, can I help?» Sure — I have a reservation booked with Expedia. License and credit card handed over, she frowned at the computer and said, «Ok, you have a compact car.»
Now at this point I should mention that as with last year, I’d booked a midsize SUV. It was supposed to be a Toyota Rav4 or similar. I explained this to the agent.
«No,» she said coldly, «You booked a ‘mystery car’ and that’s at management’s discretion what you get. And today you get a compact car.»
I wanted to yell. I wanted to scream.
I did neither.
I calmly explained — again — that no, I did, in fact, have a reservation for a midsize SUV.
«I don’t even have that today. Do you have your confirmation?» she asked me.
I showed her the confirmation on the Expedia app.
«That’s not a confirmation,» she told me, clearly misreading the big word «CONFIRMATION» plastered across the screen. So then I pulled it up on the Expedia mobile site. This time she punched her keyboard a bit, frowned, then said, «Fine, I’ll give it to you.»
This woman couldn’t have been more disinterested in helping me if she tried. She never looked up from that moment on, asking the litany of «You know your insurance isn’t good here?» and «You know we can sue you if you get in an accident, right?» scare tactic upsell questions. I decided to be just as engaging and simply said, «I’m declining that,» to each question.
A small packet of papers were thrust at me, I signed the digital pad, and was directed to the parking garage. I went to the assigned lane and… you guessed it, economy cars only. WTF?!?
I talked to the lot attendant for Dollar and she said she didn’t have a midsize SUV, had no idea why the agent said she’d give me one, and so on. I saw a lineup of full-​size SUVs and pointed to them, asking what the price difference was to take one. «Oh, I couldn’t give you one even if you wanted to pay a thousand dollars a day — makes no difference. Those are reserved.» I REALLY wanted to point out how that clearly isn’t the case since my midsize SUV — the one conspicuously absent from the lot — was also «reserved» yet somehow, someone snagged it.
I was offered a «premium car» for the same price; $ 205 for the week including tax. I was directed to a water-​covered Chevy Impala, but it looked halfway decent and was the only nice thing they had left (aside from the aforementioned forbidden SUVs that I was somehow unable to get, regardless of price).
Loaded up, drove off. After reaching my hotel I discovered that once this water had dried off the car, it was dinged in several places, had numerous scratches on the trunk lid, and some weird confetti-​like paper was affixed to the driver-​side rear window. I even took photos as proof, just in case Dollar decided to hassle me about it.
After our week in Orlando was up, I drove the car back to the airport, ensuring I filled up within 10 miles of the airport as directed. I don’t for the life of me know why they make a big deal about this as I have yet to be asked for a receipt proving where and when I filled up, but whatever. The lot attendant that morning was quick and efficient, and when I pointed out the damage I’d observed he simply shrugged and said, «That’s ok,» and handed me my printed receipt.
So, all in all, I should have re-​read my review from last year. I should have avoided Dollar like the plague and going forward, I certainly will. STAY AWAY FROM DOLLAR RENT A CAR AT ORLANDO INTERNATIONAL AIRPORT!

Worst rental car co I’ve ever used! We reserved a luxury car at LAX dollar location. As we got there there were at least 30 people in line inside and another 20 at least lining outside ! It took us over 2 hrs to get to the front counter and when we finally got all the paper work filled out they sent us outside to pick our car! None had keys ! Another 45 mins wasted searching for the car with the right key!
Service was terrible!
In return there was no organization ! They pulled cars which just arrived to the front and check them out while we were there first waiting for attendant to check us out !
They also will charge you for gas if you do not have the receipt to prove that you gassed up! Total cheat ! The worst worst rental car co and we will never use them again.

1. Refused to give me the car I rented and listed in my confirmation email, just because it was not parking in the economy area.
2. Charged me $ 120 for an economy car fuel.
3. Charged me about $ 600 for a economy car for three days.
4. The women Anna working in the garage told me that she didn’t hear what the counter said to her, while the they were talking to each other in the radio IN FRONT OF ME.
5. The car smells like restroom.
6. You have to buy their special insurance because they just want to rob you. And please call all the insurances you have brought in advance no matter they are refundable or not because Dollars doesn’t care.
7. They just play with customers because they know that people at the airport is in hurry.
You guys don’t deserve in the business. Please close your company and don’t make the country shame for you.

Horrible! If I can rate 0 stars, this place would have it. Our car was filthy, high mileage, shocks felt like they were passed the end of their useful life, numerous scratches and defrost didn’t work. We reported the damages but no one would come out to the car to do a walk around. The gate guard asked us to write what we thought was wrong and he signed it.
After returning the car I found that I was charged an $ 117 additional driver fee. My husband was the only driver, so we had no reason to add a second driver. When I was asked for my drivers license at the counter, I assumed it was because I was an adult. I called customer service once I saw the charge, after waiting 29 minutes for someone to answer the phone, I got the rudest customer service representative. I asked for a supervisor since she was incapable of helping me and she responded we don’t have supervisors. We have authority to handle our own calls. She refused to put a ticket in so that someone else can call me.

Horrible customer service. Horrible cars. If there was an option to give no stars I would.
First they gave me a a car me broke down. I called the roadside assistance number and I was told to find someone to jump me. Also the windshield wipers were in disrepair and I am in Florida during rainy season — unacceptable. I got a jump from someone and was able to get the car back to my hotel room. Once again, the car would not start and I called the company and they assured me they would come out and den someone to swap cars with me. I was told to call in the morning to verify that someone would pick up the vehicle.
When I called the next day, I was told that the pick-​up was not schedule. Then the associate, April had the nerve to raise her voice. We have been nothing but fair and patient, but it has been 3 days and this is ridiculous!
Do not rent from here!

On a recent vacation to Florida, my wife and I decided to use Dollar Rent a Car for our automotive needs. We made a reservation several weeks ago so expected few if any problems when we arrived.
We walked straight to the Dollar Rental area after getting off our flight because we didn’t check any bags. My son and his g/​f were on the same flight but rented from Alamo so they walked to that area. We arrived at Dollar to find a long line of 45 people. After about 10 minutes my son walked up to us and told us he had his vehicle and was ready to leave. I told him we had a long wait and told him we’d meet him at the hotel.
Well, the line moved slowly, and after over one hour and 35 minutes, we had 5 people in front of us. It was at this time one of the employees got on his walkie talkie and we heard him say they had only 4 cars left. At this time there were still about 30 people in line behind us. Well, when our turn came up 20 minutes later (1 hour and 55 min wait) there was concern because they were out of cars and we’re trying to find more.
So after giving him all our info, he said to go to the rental garage for our Full-​size car.
The attendant asked us if it was just the 2 of us (which it was) she asked if we had to have a full sized car, I said I would be carrying 2 other people once we got to our hotel. But I just wanted to get going because it was 1:45 a.m. and we were really tired, so she said all they had left was a Camaro and would that be okay?
Again, I just wanted to get going but this car was going to be not only carrying us but also my wife’s sister and husband and there really isn’t much room in the back seat but since that was all that they had, I’d take it. So we went to the car and it was a convertible. It hasn’t been cleaned, the windshield was so dirty I had trouble seeing and there was a large dent on the right door. luckily I did a walk around inspection because no one mentioned it and when I did she said as long as its smaller than a quarter, its okay. So I showed it to her and she said oh my gosh! I didn’t notice how big the dent was! So she wrote it down so I wouldn’t get charged for the damage. So beware! make sure you walk around your car before driving away because you will get charged for any major damage if you don’t note it on your agreement.
I will never rent from Dollar again mostly due to the poor management at that agency. Almost 2 hour wait to get a reserved car is unacceptable. Then to get a different and damaged/​filthy car besides.
I’ll gladly pay more elsewhere to get decent service.

First and foremost, if you’re going to be driving throughout the state of Florida, especially for a week, I suggest getting a EPass to skip through all the tolls. The person selling the EPass was right, we should have gotten it for the convenience and saving bucks. Luckily, we didn’t run through any EPass lanes, but if we did, it would had been a $ 15 charge through each toll.
Secondly, I hope you’re not in a rush as it takes at least 30 minutes to rent a car. Keeping in mind, Thrifty and Dollars are affiliated, causing a quadrupled wait time compared to their huge competitors: Budget, Rent-​A-​Car and Alamo.
Third, when finding your vehicle in the lot, examine the bejesus out of it before you take it out of the lot because they take no joke examining the vehicles at your return. So if you’re in a hurry, better arrive early.
Lastly, don’t forget to fill up if you didn’t choose to pre-​pay.

Terrible experience here on May 23, 2015. Arrived at check in line and waited 30 minutes to reach counter. Waited for an open counter position, walked up, and was told bruskly that she would call me when she was ready. Walked back to line, 30 seconds later she calls me back.
Next, they charge 8.50/ day for a Sunpass (Florida’s own EZ Pass, not compatible) but she doesnt tell me that I can just pay cash at the tolls.
Then, an astounding 45 dollars in other fees and taxes on a quoted rate of 90/​week. Total damage, 180.
Then we get to the compact, a level above economy. It is a Mazda 2, a tiny tin can with such a narrow trunk that the umbrella stroller had to go in the back seat. Amazingly, it had no cruise control! I didnt know they even made cars like that anymore.

These guys are simply THE WORST!
Unfortunately I had a fender bender, but fortunately, I was covered under my credit card rental insurance. They seem to be disappointed that they were not able to force their insurance on me. A representative from the company called me, because there is an additional admin fee that I have to pay for them to coordinate the claim with my credit card company. WHAT? Seriously?
A very rude representative called me, demanding I pay $ 50 or they wouldn’t accept the claim payment for the damages from my credit card company. If I didn’t offer her my credit card to pay the administrative fee right away, then all bets are off and I need to pay the full expense for the damages. Oh, and of course she couldn’t share any of this in writing. Had the audacity to ask me if I read my rental agreement at signing.
By the way, you’d think she would at least have the courtesy to ask if everyone in my party was okay. Nope! She handled me like a cheap collections agent instead.
I reserved the opportunity to leave a comment to share how «cheap» of an experience it is with these guys– just wasn’t worth the time, but after this experience, I would NEVER rent with them again. In fact, I would pay double to avoid ever having to deal with them again.
P. S. I received a $ 50 ticket for a toll that I supposedly didn’t pay, with no information. Just a payment coupon. Crooks!

On March 21,2015 I Stood in line 40 minutes listening to the up sale pitch to those in front of me and wondered why is this all taking so long. I get waved to the desk where I had the displeasure of meeting GREGORY a thin black man with geri curl dreads. I mentioned to him what I had heard and was only interested in getting my car with no additional insurances nor did I want their gas refill service ($ 9.39 per gallon). His response was, now you are here and we will do it MY way. Very belligerent and very direct. He immediately slowed to a crawl. I took out my phone and took a picture of him as I swore I would not start my vacation out this way being berated by this guy. He then walked away refusing to assist me while holding my credit card and license. I demanded my vehicle and to be serviced. ANOTHER guy, BRYAN supposedly his supervisor and another guy standing with him in a suit stood there demanding that I remove Gregory’s picture before I got my car. I demanded the police and be shown a law that stated I could not properly identify this rude trash talking individual. FINALLY Bryan stepped off his podium and processed my reservation BUT making me answer in detail every question even though I stated NO INSURANCES, NO GAS FILL NO ANYTHING BUT THE CAR!!! They had me hostage and after 90 minutes my wife and I got a car. The car was a 2013 Toyota with 53 000 miles scratches all over it, dirty interior and a stained rear seat. I HAVE PICTURES OF ALL OF THIS including GREGORY who I found out was an instructor to new service reps. What a joke. I felt trapped. I am an enterprise customer for many years but an error led to my car being given away. I had a back up reservation with this company. Never have I felt treated like a piece of crap and had to surrender to this mistreatment as I needed a car. I will never under any circumstance ever rent again from dollar, I am currently contesting my bill as I am looking for 2 days credit for the crappy car and time wasted waiting for one. As for Greggory I will paste his photo anywhere where I can make sure he will never treat another individual the way he treated me. He should be fired. I want his identity known. His tactics if they are representative of Dollar are disgusting and he needs to be terminated. I will not rest until this person is dismissed from this organization and a apology along with credit issued to me for the nonsense I experienced at this airport location in Orlando. To top it off I had to provide a gas receipt that showed I filled up within 10 miles of the airport. You really are a joke.
If I do not get a response from this individual in the form of an apology I will do what ever necessary to make sure the public never has to deal with this guy again.
He could not instruct anyone in my opinion to do anything but screw up his company’s already piss poor record.

This is the second time this has happened, used one in South Carolina as well and they tried to charge me extra for gas as well as insurance since they know people returning cars are in hurry for flights and not wanting look at charges. This is BS. I’ve got 6 people in my email that messaged me about also being overcharged, if you ever been duped/​overcharged/​anything with Dollar Rent a Car please message me soon as I have 10 people I’m turning info over to lawyer.
This was a great vacation and at the end of it at Dollar Rent a Car with rude staff it totally changed the vibe of our ending vacation to «I can’t believe they tried to add on bs charges» for the entire flight. Thanks Dollar.

For my second trip in a row to Orlando, Dollar has three people working the check-​in counter. There’s 10 computer terminals and 40+ people in line.
Kudos to making the post office look efficient.

Excelente, y muy buenos precios.