Fountain Auto Mall

I have been buying parts from Fountain for years. Tom Wilson always provides me with fantastic service. It is always a pleasure and prompt service.

The parts department provided me with excellent customer service ! I called asking for a hard to find part. They went above and beyond to locate the part for me! The CSR was Tom, he was friendly, he took the effort to follow up on my request, & he came through with the information I needed in order to find my part! Even though they didn’t have it there, he was able to assist me!
I’ll remember this the next new car purchase I make ! The service department weighs heavily on my purchase decisions!
Thank you for doing such a great job for me !
Kevin Bentz

Great follow through– that is what sets this team apart! From the great selection of vehicles to the Parts Team Extraordinaire, they get the job done!
in parts, Drew Koba consistently delivers and gave me timely updates. Good luck finding these hard-​to-​locate parts online or anywhere else. They ask the right questions and kept me out of a Major wrong replacement part problem! Thanks again!

First, let me explain my role in this. I made the mistake of trusting my Sales Rep, Harry Mejia. Harry presented me a clean CarFax report for the used 2010 TL that I was interested in. The problem was the TL had in fact been in an accident and needed to be repaired. Unfortunately, I only discovered this after the deal was done and I had driven off the lot. There was considerable damage to the vehicle, the estimate I received came in at $ 2900 and change. Here’s the thing, when used car dealers take in cars, they do appraisals and go over the vehicles with a fine tooth comb. Harry knew about this damage and chose not to disclose it. This amounts to fraud and I’m pursuing a case against Fountain Auto Mall.
I should make mention that when I returned the next day, after Harry would not return my calls (called three times), he had me speak to his Manager, Jason Ness. Jason is as big a liar as Harry is and even contradicted himself twice while lying to my face. It’s one thing to lie. But when you expose your lies by contracting yourself right in front of your customer, you’re either naïve or just stupid.
After leaving because Wayne, the GM wasn’t in and he’s the only one that could help me, according to Jason, Harry called me back. He assured me that Wayne would be calling me in the morning. It’s not almost 3PM now. I’ve called and left messages for Wayne but of course, he hasn’t returned my call. And I get it, they don’t want to lose the deal. They did well. They sold a car way over it’s value by deceiving their customer. Is this the right thing to do though? I don’t think so. So why not make it right?
Bottom line is, Harry Mejia and Jason Ness will lie, cheat and steal to get your money. And for what? a little bit of cash? For whatever pathetic commission these two clowns got on this deal, they sold out their honesty and integrity. As a long time salesperson, I would never, ever, lie to a client or deceive him in any way. I am always transparent with my clients and won’t do a deal if it’s not a win-​win for both of our companies. Harry and Jason exemplify the used car salesman stereotype.
Anyhow, Buyer Beware.

We were in an unenviable position concerning our negative equity on our vehicles. Josh found a way to make it work for us. We were pleasantly surprised when he told us they got the deal done. He had the vehicle we wanted ready to go, paperwork was a breeze and we were on our way. We would definitely recommend Josh and Fountain Automall to our friends and family. Thank you

Avoid this place like the plague! Kristy in the service department told me I would get a $ 200 rebate on my $ 4400 transmission but when I received the rebate form (after the install) it clearly indicated that the vehicle was not eligible. All I got from her was «sorry, I can’t do anything about it». Went to her boss and to GM customer service. Everyone said they would not give me the $ 200 but instead offered me useless credit towards accessories. The discussions went on for several weeks and it is unimaginable that the dealership would go through so much trouble NOT to correct what was clearly a mistake by their employee. They are a real disappointment and this shows such a lack of integrity on Kristy, her boss and the entire dealership. If they handle all of their business this way, everyone should stay away from them.

Fast repair. Sent daily photos of progress. Nice, knowledgeable people! I would use again and I def recommend.

Even though I live almost 40 minutes away, I will continue to bring my car back to Tom at the Service Center for Mitsubishi for the outstanding customer service that he provides. This past week I scheduled an appointment at 1:30 p.m. for an oil change and a tire patch. They took a little longer than normal to complete, so Tom comped my service. This is the second time that he’s done this for me — what true customer service is about!
Additionally, the customer waiting area is always clean (including the bathrooms) and inviting. Lots of magazines and a big TV to keep you occupied.