Fountain Acura

The service is so discussing. My husband and pulled up one to notice no signs advising you were to park. So we parked by the service center walked around only to be passed up by 2 sales guy who said nothing. Not one person even said Good morning or give me a second or I will be right with you. Just to make sure it wasnt us we went inside and walked passed the receptionist and she was doing a crossword puzzle. We were talking as we walked passed her and was looking at a car on the opposite side of her. My husband said out loud Is this the service you provide, we will go to Sandford location. She looked up and carried on with what she was doing. I just could not believe this type of service from this high End dealership.

THE ABSOLUTE WORSE CUSTOMER SERVICE EXPERIENCE EVER! I don’t even know where to start. I received a letter in the mail about a potential trade in and payoff of my current vehicle. I went in and as I was walking out the GM WAYNE came out and said he was able to work out a deal. BAM… I had a New ACURA ILX (or did I?) I left the dealership in a brand new car. About 10 days later, I get a phone call from the dealership saying they needed me to come and bring the new car back. ‘Apparently’ Acura had an issue and I couldn’t finance the car. I had never heard of this before. I signed a contract. I signed a purchase order form for a financed price and then 3 weeks pass by and they call me to bring it back. 3 weeks after signing paperwork at a dealership and bringing a new car home, they call to have you bring it back? Not to mention I had the windows tinted and was promised a check. After calling the dealer ship 2 – 3 times a week for 6 weeks I had to go in on my day off and demand them a reimbursement check. I have never in my life dealt with a Horrible & Rude business in my life. Because of this issue, they ha e my trade in vehicle back. I was left with late fees and payments, as they never made an attempt to pay off the vehicle. Complete and Utter disrespect. No customer service. Just a bunch of lies and banter ACURA IS THE WORSE and this DEALERSHIP have their heads in the Wrong Direction! AVOID COMING HERE AT ALL COSTS UNLESS YOU WANT TO BE IN CONVENIENCED FOR 3 months. If you get a letter in the mail from them, do yourself a favor and throw it out. If I am able to place NEGATIVE STARS on this review I would!!!

They rarely answer the phone and the show room is not only dated but not reflective of what Acura should be. Costumer service is subpar and you will never find someone with a smile. I also have a Lexus and the dealership experience is night and day when compared.

Just bought a 2016 MDX from Fountain Acura 30 days ago. Fantastic sales experience. Low keyed and all about we wanted. Awesome ride with a great price!

I fell so bad from I bought a new 2015 acura rdx over there ! I am so anger because the car and the service. The four wheels and some part under the car rust when we just use 2 monthes and total 1200 mile ! I pay extra money for the highest service and repair!!! But they don’t do anything to my car ! The sever told me its normal, every 2015 acura rdx will be rust, because Florida has a lot of rain. So funny !!! I bought buick 3 years, but it never rust !

I drove my 08 Acura TL S down form Virginia and noted some odd vibration and intermittent metallic sounds. I wasn’t comfortable driving it all the way back up north like that, so called and talked to Nestor. He was able to squeeze me into the schedule and hooked my up with Jesse to work through it. They had a perfect opportunity to try to hose me over with unnecessary repairs, but the were straight in telling me that it was just chipping in the tires and great expense was necessary. He even went further and ran through a whole diagnostic and found some other issues that I should be thinking about if I was keeping the car long term. They were fair, honest, and shot straight with me, which I appreciated very much. Not only that, they were able to set me up with a VERY nice MDX as a loaner. Thank you very much Fountain Acura. You guys are awesome.

Aside from the oversold waiting room (the associate explained how i could help myself to all of the complimentary premium snacks, beverages, and wifi while i waited, and there were no snacks, no cups, diet coke as the only beverage, and the wireless signal was down), i was satisfied with my visit. I assumed that by going in to fix a recall item, i would also get a sales pitch about everything that needed to be done to my car. The associate came out and told me that my car was in good condition and even included a complimentary car wash.

Brought my wife’s 2004 TL in for a Timing Belt replacement with a discount coupon I got in the mail. During the service, Fountain found a leak in the power steering pump (even though I had zero fluid on the garage floor where she parks). Told them to repair (which Fountain stated was as good as a replacement) the power steering pump– the Service Manager said they would also replace all the power steering fluid as part of the service.
So I get home to check out the work and pop the hood/​side left cover and find the power steering reservoir red cap still completely caked with grease/​dirt — clear evidence no one touched it in the 11 yrs I have owned the car (I am the original owner). Was the service ever done or was it a way to recoup the discount for doing nothing? I called the Service Manager and got what I would call a line of BS. Make your own deductions, but I am going elsewhere for future Acura service. BTW I am a loyal Honda/​Acura owner — (1) TL, (1) TSX and (1) Accord EX and have plenty of service experience from various dealers.

The dealership I usually go to is under new ownership, and I was referred by a coworker to Fountain. My service advisor, Jesse, was fantastic! I went for an oil change, but they also provide a complimentary detailing, which was great. They’ve updated their waiting area with new furniture, and everyone I spoke to was incredibly friendly. I’ll definitely take my car back, thumbs up for friendly service!

Acura. Such a luxury car but this dealership has provided me with poor service ever since I bought my car last year except for my sales person CJ which I haven’t seen in the dealer since last time I was there.
Today I stopped by to get some assistance and when you pull in there is no one is there to welcome nor greet you, all the «service assistance managers» we’re to busy behind their monitors in their cubby offices, after like 5 min of looking around a kid walked out and helped me out which he really looked new to the job. When you look around the overall look of the building is so degraded and the look of the waiting area was just as poor and not pleasing, the furniture looks like it has been years since they had replaced them & they even have holes also you feel like u sink on them when you sit. The coffee area has stains and the coffee wasn’t even hot.
Funny I realized that employees that were coming in from lunch went to the fridge where customers were waiting to help themselves to some drinks for lunch.
Regarding service I called in a few months ago to try get an oil change and the lady informed me the wait time was almost a month because they were so busy. I had to drive all the way 1 hr to get service to another dealer, the same day I called and may I say it looked WAY better and much better service.
I’ll never buy a car from the place ever again…

After driving 1300 miles to Orlando I was faced with a check engine light on my 2004 MDX. I contacted Fountain Acura and made an appointment. They diagnosed my problem and advised me to perform a valve adjustment. I was very hesitant being away from my home mechanic but I put my trust in them. My service advisor Jose Ramos made me feel very confident in having the work done. He was able to provide me a loaner car and went above and beyond the services performed. My car runs much better now. I am very happy and would recommend them for service.

The customer service for the Fountain Acura service dept has declined drastically. Instead of the customer is always right, the service manager will support whatever his rep tells him instead of listening to the customer’s side of the story. It was apparent he could care less about what I told him since his rep had given him the whole one sided story. We’ve been going here for more than 8 years it has never been a problem until the last several months. We felt truly ripped off about 6 months ago for service that ended up costing a little over $ 1100 so stopped coming for awhile for oil changes. We decided to give it another chance today for an oil change… big mistake. According to the service rep, customers usually make appointments for less service than they need… really? It’s his job to tell us what else we need… maybe that’s why our bill was an unexpected $ 1100 from this same advisor 6 months ago. I needed an oil change that’s all I asked for don’t add on tire rotation then tell me that’s what was explained when it wasn’t then say that since e signed it’s our mistake not theirs. They ended up comping the oil change and rotation but belittling and treating us poorly made them lose customers who have gone to their service dept for over 8 years and bought our SUV from them 5 yrs ago… guess we will not be buying our next car or servicing at fountain Acura anymore. Also, to curse and say he’s not taking off s*** while the customer is in hearing range shows how he doesn’t care at all about customer service. For the manager to support the rude employee’s behavior tells us that the service dept at fountain Acura has gone to s***. The Acura service dept in Sanford is much nicer in terms or amenities and customer service… we will be giving them our business from now on. Only reason we stayed with fountain Acura even was loyalty for buying car from them and servicing their for years but since they don’t care about customers or customer loyalty we will go else where.

My wife just had our car serviced. It was the worst service we’ve received from any Acura service department.

I’ve been coming to Fountain Acura for service & maintenance needs since 2004. Always been happy & satisfied working with Darren Droke. Very knowledgeable & pleasing to deal with. No hard sell from him at all either! Just great qualities one wants from a service advisor. As for the service lounge, it’s a small, maybe under 200sq ft space and have the basic amenities. Comfortable leather chairs, coffee, tea, soda, water, chips, magazines and of course free wifi. However, they’re less than a mile away so if you’re service is going to take over an hour, go ahead and take their complimentary shuttle to the Florida Mall. It beats the waiting lounge.

I have been a Acura customer from many years and I love their cars. Yet I have to say that this is probably the worst dealership service center I have ever been to. The place is poorly kept, dirty, no play area for the kids while you wait 3hrs for your car to be serviced. The bathrooms were were the worst I’ve seen at a Acura dealership by far. I don’t know how you charge your customer so much to maintain an Acura and not put anything back into customer service.