Chipotle Mexican Grill

Today I got a burrito bowl to go. Imagine my surprise when, two bites into my meal, I found a jagged 1.5 inch piece of plastic! I went back to the store after work to speak with the manager. She seemed pretty apathetic and the other two people behind the counter weren’t too shocked about the situation. I was offered a refund OR a replacement meal. I opted for the refund. I will never eat at this location again.

3.5 stars — I wouldn’t exactly give them 4 stars so thought it was fitting to add 3.5 here. Really mostly like chipotle in general and my comment isn’t specific to this location but more in general. WHAT HAPPENED TO THE MILD SALSA?! Over the course of the last year the mild salsa has consistently gotten worse and is now serving what looks like soup. I used to look forward to coming to get that particular salsa but now I will not order it. Please change it back chipotle. Whatever change you made is terrible.

I feel bad giving a 3 because the associate who prepared my order was very busy and working hard, but maybe they should hire more staff or take a person off the line to help (there were at least 5 people working the walk-​in line). As I walked in at exactly noon, he was carrying a huge box (I’m assuming catering) and he asked me if I was here for pick up. I responded with a «yes» and he said he would be right with me. There were two more boxes where that one came from, so I figured he was loading them for delivery.
I proceeded to the counter where I usually pick up. Rewind to this morning: I placed my order at 10 A.M. for a 12 Noon pick up. There was someone already waiting for an order. The gentleman came back in and asked my name and headed to the kitchen. I saw him bustling about, so I did not want to complain. At 8 after, I started to get impatient, but I still held it together. How can an order that was placed two hours ahead not be ready yet? There were a couple more customers that entered for online orders. As I waited, I observed that the walk-​in line was faster than online ordering!
He finally came out and gave our orders. He did SINCERELY apologize for the wait, which melted my anger, but I still do want to rate a 3. The food was a hefty portion for my size and tasted fresh, they gave me chips (I love the hint of lime) with each side order of guacamole and salsa, which they gypped me on last time, and my Izze Sparkling Grapefruit is always refreshing.
I will go back, but hopefully they have duties a little more balanced out. If that happens, I could possibly change my rating.

Worst Chipotle I have ever been to. Portion size for an infant. Very stingy with the amount of food they give you. Normally Chipotle is known for the vast amount of food you get, not this location. As far as the personality of the staff, don’t expect to be greeted. These people have no personality and act like robots. Avoid this Chipotle location if you have an appetite.

Every time I go they also exceed the expectations. I always get the burrito bowl with chicken! My favorite item on the menu. Quick friendly service.

Hands down my favorite chipotle location. Fast, not usually a terrible line. Food is always perfect!

This has got to be the WORSE chipotle EVER! Seriously. The portion is garbage, the staff is just rude. The manager is clueless as ever. Even when I ordered double steak on the phone i got single, and when inquired why my bill was so low they said oh you wanted double, and instead of fixing it, the girl said «pssh» and waived it off saying «you’ll be ok». Like really??? Wal*Mart has better service then this, and I had higher standards for Chipotle. Then to skip out on the corn, stingy on the rice and lettuce. Like I know how much my bowel weighs when I order from Lake Mary (BTW the BEST in my opinion), or Altamonte, or even the one on 436 going towards Apopka. But this was like a rip-​off. I am also going to post this on the Chipotle facebook too to warn everyone of this location. This wont hinder my chipotle experience at other locations.

Worst chipotle I have ever had!!!
Go to the one on Kirkman or by chase!
I ordered over the phone. So I didn’t saw them making it… It was a salad and it had maybe two bites of meat and its was drenched in some liquid and they also forgot to give me chips that I ordered.
I love chipotle but that a horrible experience I am not going back there. And definitely not ordering over the phone!

Can never go wrong with a Chipotle Burrito! Staff was great and actually put a decent amount on my burrito! I love extra cheese and they delivered on the 1^st try! Meat was fresh and hadn’t been sitting for a while.

Sorry but if you run out of forks at 7pm, you get the Not Top 10 Award, aka 1 star. Food will probably still taste amazing with the spoon though.

There are 3 factors that really determine my mood for the day: Coffee, hours of sleep, and the amount of food they give me in my burrito bowl. For some reason this location is so stingy. I always finish my burrito bowl and leave still feeling hungry. Like why you so stingy bruh? Smh. Good thing it’s chipotle and the food is good.
Also, don’t expect the staff to be friendly. It’s like they don’t know how to smile or even greet. They’ve probably adapted to this attitude from all the ignorant tourists that they serve.

Ok not having the carnitas is acceptable if maintaining standards is the reason.
Now finding the portion of barbacoa so puny is NOT.
VALUE is a big motivator in lunch dining selections and I hope the bean counters are happy loosing me over a couple ounces of chow. Half the portion today that I’m accustomed to enjoying .
I seriously doubt with the volume of business they do or have done at this location a heavier spoon of stuff really just takes raw greed to pare the servings down this degree. Making the rent has never been hard for this place/​location.
Fine give the golden goose a sore behind and enjoy your clever caculating.

Very slow service. Employees seem to be having a good time which is fantastic however, they seem more focused on that then on servicing the customers. 15 people on line and they kept taking breaks laughing and having fun. Please guys and dolls Have fun WHILE You Work. Folks come in because they are hungry. Gracias!

We love our chipotle but this location had not a single happy and pleasant employee. On top of that, my husband’s burrito fell apart and my tacos were super soggy and I ended up eating them with a fork. Not impressed!

When you come to a nationwide-​chain-​type-​place that serves chips and burritos, is it reasonable to expect that they have them in stock? Well, I’m here to tell you they were out of chips and salsa. The humanity! I had just gotten off a plane and had been thinking about these chips for a few hours. Poor me! :-)
Imagine McD’s being out of burgers. If they were, they’d close in shame. Shame. Shame.

My brother recommend here and he was spot on. Lovely fresh ingredients. Efficient service. Good staff. Give this place a try it blows other chains away (except 5 guys)

Fresh chicken. the employee should smile at least. Ruins my meal. yes I MAY BE SMALL AND SLIM BUT I EAT A LOT. Don’t give me dirty looks when I ask for double portions. I’m a booty builder who eats everything piled on that bowl, promise.

The food is always great at Chipotle, you can taste the freshness of the food. However, what sets most of them apart is the Guest Experience. The first gentleman I came across to start my meal was fantastic. He engaged well and completed his portion efficiently. The second two girls were not as Guest friendly, worrying too much about efficiently getting the food taken care of.

As far as Chipotle’s go, this one is top-​notch. The ingredients were all fresh and cooked well, the interior was clean, and the service was the fastest I’ve ever seen at a Chipotle, even with a growing line during the lunch hour.

This location is good, though I have had an issue with online ordering before. I put it in through the app but when I arrived, they couldn’t find my order in the system and had to make it on the fly. Other times I’ve ordered in advance hasn’t been a problem.
I’ve never eaten in before because the line is always insane which is why I’m thankful they have that app!