Best Buy

Designed and purchased a whole home A/​V System with the assistance of a Magnolia Sales Associate named Pablo. His able guidance was thoughtful and based on a thorough knowledge of the equipment being considered. He took the time to understand the characteristics of the overall system that were important to me, and was careful to not oversell me on something that I didn’t want or need. When he thought I was going down the wrong path, he was able to articulate the merits of alternatives that should be considered and let me make the final decisions.
We have a long history with this store and have found many instances where they provided better client service than other stores; even other Best Buy stores. This experience reinforces that perception.

My wife, Tere Pizarro, bought in January in Best Buy of Winter Garden, a Hewlett Packard new computer which she used until yesterday were the computer malfunctioned and the tech team told us that this computer had to be replaced! We went to Florida Mall Best Buy and explained the situation to Mr. Tiago Sales consultant who told us and help us to replace the computer with a new one! He has excellent Customer service and is fluent in both languages, English and Spanish! We will recommend this place without hesitation!

What a busy place. These people are constantly working with customers. I came in to buy an iPhone and it took me almost two hours. It wasn’t because they didn’t have enough people, every where I looked there were people wearing blue shirts helping customers. The sales person takes their time to go over the new phones, programs to make sure you are educated about any changes. It doesn’t feel like you are being sold more than you need to (but that is their job to up sell). They were one of the only stores around to have the new model of phone I wanted.
Next time you go, hopefully you are not in a hurry and you can get what you need.

The husband and I went to best buy to purchase one of those wireless «can looking» speakers that he just had to have. After doing a ton of research on the different brands and prices we decide that best buy was the way to go. We usually don’t shop too much at best buy because their prices always seem higher then most other places but this time they were cheaper. The customer service o.k. nothing special but we knew what we wanted and really didn’t need too much help. We did asked one employee about their return policy to find out what the time frame for returns were and he said if we wanted to return it to bring it back to walmart not them. I didn’t find that to funny.

Horrible service.
Laptop was overheating and we (husband and I) took it to get clean and it states on the paperwork inside and out.
It took them 4 days to get the computer back to us, they didn’t clean the inside, just the outside.
Not only did they not clean the inside, they decided to put anti virus on it and all they did was use a scan on the computer for viruses.
We already had an anti virus software on the computer and could have done that at home.
If they were unable to open up the computer, then they should have stated that upfront.
200 dollars for cleaning outside the computer and virus scan, that to me is a scam.

This best buy sucks. Employees don’t give a s*** about you and same thing with managers!

Worst customer service EVER. Even the store manager was worthless. The store is filthy. The employees are dressed like slobs. Half of them dont wear name tags. They barely talk to you and when they do they treat you horrible. Scott the Manager and Carmen the Supervisor spent 30 minutes just trying to price match an item from Amazon and in the end, im going to return a $ 1400 item and buy it from Amazon because they wont price match the $ 150 difference i found online. Never wasting my time in this store again.

After shopping at Best Buy locations from Wilmington, DE down here to Orlando, FL and many states in between. I must say I am impressed. There are a lot of reviews that discuss the nationalities of the customers, poor service, disinterested staff, etc. Well for one who is over 45 years old and has seen customer service declined. However, this is not the case with this Best Buy location. My friend has wanted and ATMOS Home Theater since it was first introduced at Downtown’s Disney’s AMC Theater. He heard it was coming out and has combed several Best Buy locations and the Magnolia sales staff, only to find very limited information. However, this was not the case at Florida Mall. Bill the store manager, knew about the system coming out and answered very indepth detailed questions that my friend (who is obsessed with this) asked him. There was however, no release date for the system. Bill knew of my friend’s interest and called him the moment he received product information.
My friend immediately went to the store to purchase. They were all backordered and due to be delivered by 09/​11/​2014. My friend started getting notifications pieces were coming in the first week of September. Well this set off his obsession and he wanted everything immediately. Had he not got the email, it would have been fine. But it was like giving a small piece of chocolate to a child on a diet. He wanted the little piece but also wanted the whole damn bar NOW.
Bill was very patient. He took my calls and my friend’s calls several times that week and ensured each and every item was delivered. He was even able to get all the items for the system in by the 10^th. My friend was so impressed he immediately drove up there and ordered the Panasonic Blu Ray to go with the system. He is surely at Best Buy customer for life at this store.
Yes, there are different nationalities, yes the product may be a dollar or two higher on occasion, but I can guarantee this, you will not find better service. I don’t understand why people even care who shops there or the language they speak. As long as you get good service, can understand interactions in your language, then it’s just simply prejudice. However, if for some reason something happens and you have poor service, contact Bill and his management team, they will correct the problem.

Lol I agree with other shoppers here saying that this store is officially the Brazilian Best Buy. In all seriousness, the Best Buy shopping experience is much different than it once was (late 90s). Their prices are constantly higher than online retailers and the customer service that is not provided does not really justify the premium between two identical products. I normally go to BB to try out products before I purchase them online.

This has become the official Brazilian Best Buy. 90% of the people shopping here are from Brazil and its very obvious that the sales people and general employees give them priority. I stood in the camera department for close to 25 minutes until I finally was able to get someone to help me. I had already done my homework and I knew exactly what I wanted to purchase and it still took this long. This is my least favorite Best Buy location. Customer service has never and will never be a priority in this place unless of course, you’re from Brazil.

Coming from someone who has worked in retail, I can say to avoid this place like the plague. While there is a small pocket, and I MEAN SMALL pocket, of actual competent employees, there are way more clueless inept employees that give the place a bad rep. No wonder people leave here quite often. Dont expect anyone to ask you if you need help in Computers, they will ignore you unless youre from the tourist bus (means more money for them) among other things. Management is still as shoddy as ever so there’s no point in complaining or offering an opinion on the matter. Head to Florida mall or the best buy at Millenia, at least they get it.

Below standards for a best buy, I guess because of a lot of foreigners slowing the process down. I really don’t need help when buying tech so doesn’t bother me much. But if you needed help be prepared to wait.
Awful lot of laptops in the middle of the aisles, looked kind of messy, maybe those are cheap for tourist. They sell a lot of stuff at that store unlike others, wish I owned it.

Worst Best Buy i have ever been to (3^rd time now). I think I was the only one who spoke English in the entire store, place was a complete mess, impossible to get help with anything. Seems like tour buses empty directly into the store on a hourly basis. Will go to Millenia Best Buy from now on.
Management at the Orange Blossom Trail Best Buy needs to be fixed, this store being such a disaster is a direct result of bad management.

Oh my god. This Best Buy, located across from the Florida Mall is a zoo. We will never go back there.
I won’t rant about their customer service or crowds, please just imagine a zoo filled with electronics and unhelpful zoo keepers shooing away foreign customers who can’t find the right câmara de vídeo or.