The Great Escape

The staff at this store really know their stuff! I made my first big purchase at The Great Escape in 2007 and been a loyal customer ever since. I became a pool owner in 2010 and couldn’t have been more clueless about how to take care of one. The manager who sold us the pool gave us direct contact information to him to reach out with any questions, which I will tell you, was a LOT! Fast forward to 2015 and that same manager is still there for us. We had an unfortunate situation happen with our pool heater and due to our loyalty to TGE, he took care of us. No questions asked. And did it with a smile. That is top notch customer service! And I have to give a shout out to all the staff there for always helping me out when I show up in a panic with a water chemistry «crisis». They always have the answers to get my pool back in shape.
Thank you so much Orland Park Great Escape staff! You are the best and I truly appreciate you! Thanks for not running the other way when I walk in. I am a customer for life!

I am a Orland Park resident with a above the ground pool I purchased from Jason/​store mgr. He was helpful from the time I walked in to the final install. The man knows and cares about his pools and takes excellent care of his customers. Anytime my wife or I had questions he would always be available and answer them promptly. I would highly rate this store for pools and go to Jason and his staff — you won’t be dissatisfied at all! I also found a better price on pool heater online and he beat it! Larry Blatt

Thank you Jason Swanson for a great experience at the great escape. We had a situation where a tree damaged our pool. Jason helped us with our repair process by staying in contestant communication with us and getting us the parts we needed. Thanks again the Johnston’s

The Great Escape has been my main source for pool, hot tub, fitness and patio needs. They have great products and customer service. Over the years Rob and the staff have been very helpful and have gone above and beyond to meet my needs.

I am a happy camper. I bought a theatre seating group 4 years ago at GE. I thought it was leather, turns out it. Was BONDED. It started coming off big time, I called and was told the mfg went under and I was out of luck, I waited a year and called again, sent pictures. Rob Dorff bent over backwards to help me. I was able to get a 4 piece theatre. Group in. REAL LEATHER. For a fraction of the coast. He was GREAT. I will tell everyone to shop there, if you have a problem, any problem he will take care of you. The. Great Escape is a fantastic store for many varied items. Please give them your business There truly deserve it. Pat Sender

If friendly knowledgeable staff is important go to The Great Escape. We bought our first spa from them this fall and they have been very helpful all along the way including teaching me the right way to use the chemicals. The store manager even dropped of the cover lift at my house because it did not get on the delivery truck soon enough.

My experience with Great Escape in Orland Park has been a very positive one in every aspect of the purchasing process.
We originally went into the Great Escape to get an idea on purchasing a pool. Having never owned as much as a child’s pool before but being an avid lap swimmer, there were many questions but little background. Jason was extremely helpful, walked us through the process, «presented» ideas, and did not force a sale. He effectively introduced the product line, discussed pros and cons, maintenance, and detailed the step-​by-​step process of how installation and follow through would occur.
As a lap swimmer, I wanted something that would serve the purpose of entertainment as well as fitness. The largest pool I had ever seen above ground was an 18×33, a nice and rather sizable pool. Jason presented a pool that we now jokingly call «Nessie» named after the Loch Ness monster. Our reasons were simple: We had only heard in legend that a pool as large as a 21×43 oval existed, but had never actually seen one. Nessie has been the best purchase we ever made, and for our needs, it provides the extra length and depth for fitness enthusiasts, pool lovers, and those who want a truly amazing pool for their entertainment needs. At the time, no other stores that we knew of had such a pool or ever introduced it to us during our visits. Personally, I would have felt as though I missed out if I went with anything smaller, and it suited our needs perfectly. Jason’s level of knowledge on all things pool has been a great resource to date.
Finally, one other point should not go without mention. The installers were facilitated by Great Escape through Sun Down Pools. Roger and his staff were very efficient, answered all questions, and made our dream pool come to fruition without a hitch. They took great care in protecting our landscape, lawn and grounds in installing this pool, in all of its magnitude. The process was quick, and we were swimming within days.
Great job, Great Escape. Thank you.

Loved this store. They were friendly and went out of their way to help me and my husband. Great customer service. They had what we were looking for. I will definitely return. 10 STARS
American Sale in Orland Park, IL lost our business and MONEY.

Jason helped us get the best pool for the best value! We shopped around and this was definitely the best option! He was very friendly and helpful. Our pool was put in Friday and we can not wait to swim!

So far I have had the complete opposite experience than the other two reviewers. I originally was looking for a filter because mine took a dump and I had gone to American Sales and their outlet store to get some prices and they tried to up sell me EVERYTHING! All I wanted was a filter but no, I needed a pump and the Frogger and goodness knows what else, not to mention the man at American Sales talked over me the 3 times I tried to speak while he was putting algeacide in my arms. When I went to The Great Escape I was greeted very nicely and was listened to. I was NOT being sold a $ 300 pump that I didn’t need (just a filter) and Chris took the time to actually explain a lot about the filter to me as I am still new to owning/​maintaining a pool.
Come to find out I had a hole in my liner too, I decided screw it all I’m just going to get a new pool. I really didn’t know how old the original pool was as it was there when we bought the house. Mike tried everything to save me money, telling me he could have someone come out and find the hole and repair it… are you getting this, he DIDN’T TRY TO SELL ME A POOL!!!
In the end I DID buy a pool, they made the process beyond easy, and believe it or not as I am typing this the Manager Jason just called to make sure that I knew he was on top of everything to get my pool in within the next 12 days (I’m having a graduation party in 17 days)! Thank goodness for heaters!!!
All in all I have had a good experience with The Great Escape in Orland, and I don’t feel like the sales people are vultures.

This place is a joke! They will sell you anything you want but if you have problems later down the road, don’t expect a phone call back or anything to be done about it. Go to American Sale or another pool store for your pool or pool supplies!!! I do not recommend The Great Escape at all!!! I only give them one star because it wouldn’t let me post without giving them one.