Susan Rife Family Medicine

Been coming here for years and I see PA Lindsey G. She has very professional and I’m able to see her for everything!
However, just like everyone else, the front desk has not changed over time. I haven’t had too many issues but just glad I wasn’t the «stupid lady» who came in right before me that one didn’t care if she or I were still in the waiting area, she was going to talk about her. In their defense though, you’re probably getting the same attitude that you gave them. The last time someone on the phone gave me an attitude when I was trying to schedule an appt, I simply asked for someone who was less busy to take care of me

Loved Marianne. She will be missed! Front desk staff can work on their friendliness. They can be a bit rude, and hard to talk to.

I needed a Primary Doctor, so I came here. I hadn’t had a physical for sometime. I had some medical problem happening at the time, so of course, it could not be considered a physical. Took care of my illness, then made another appt. for a physical. I see I got charged for two office visits; totalling over $ 600. What is that?
They said they discussed some concerns. I had no concerns. They are the ones that go over those standard questions that they ask every single time you go in there now.
Then if you have a question or want a script, she insists on seeing you, even though she just saw you a couple weeks ago. I need a new doc!!! Don’t go there

The doctors are very nice and good at what they do but the front office staff is rude and unprofessional. If it weren’t for the doctors I would definitely go somewhere else.

I haven’t been to see Dr. Rife in a few years. I now have an issue that I would like to see her for, but too long has lapsed and she now considers me a new patient. And so now I have to wait almost 2 months to see her. She was a crabby and curmudgeonly individual when I did see her, she doesn’t have a warm personality — but I was serviced and diagnoses were given. So I continued to think of her as my GP. Now I have been kicked to the curb when I really needed to see a professional. When I inquired what was I supposed to do now, the receptionist told me to go to Immediate Care. Thanks for nothing Dr. Rife!

Everytime I came here, which it’s been quite some time, I saw Marianne and she was wonderful. I could ask her all kinds of questions and she was never judgemental, just factual. the office staff seemed okay, but there was a young girl, I’m not sure if she was a doctor or not who I did not care for. I got her a few times and she seemed to have an attitude. Because of that if I made an appointment I would specify that I would only see Marianne.

My husband and I have been Dr. Rife’s patients for over 10 years and are BOTH extremely happy with Dr. Rife and her staff. I have never had problems getting an appointment (she also has evening and Saturdays), and if she isn’t available she has another doctor in the practice and physician assistant. She remembers both my husband’s and my health problems and orders tests and refers out when necessary (and we have been very happy with her referrals to other specialists). We have referred other friends/​family members to her office. She is affiliated with Palos Hospital, Christ Hosp and Silver Cross (Palos Hospital has the most efficient care). We are EXTREMELY happy with Dr. Rife and her associates and am glad she is with my Blue Cross plan and I don’t have to change doctors.

Do you have all the time in the world? Do you have nothing else to do than bicker with incompetent secretaries and staff? Then by all means come to this office!
I had my misgivings about this place because she’s a D.O.— and they were validated. I had to come into this office several times for a simple procedure because they didn’t do it right and never completed my paperwork for immunizations. For one, they never filled it out. Secondly, the staff didn’t even check to see if I needed updates on any of my shots and just let me go. I had to go to THEM asking for an updated lab report (my last one was in the 90’s) and the secretaries and nurses kept arguing with me saying, we gave you all the paperwork we had.
The staff that answer the phone are not knowledgeable AT ALL unless you just want to make an appointment. Throw a term at them and they put you on hold to speak to a nurse. They just want to get rid of you and out of their office as soon as they can. WebMD makes a better doctor… and has better credentials.