Sherlock’s Carpet & Tile

Worst place to buy your carpet from. They will happily take you money, but when it comes to making your carpet they are not in a rush. They’re slow and forget promises they make. My carpet was over. 2 weeks late and I had to call multiple time to find out when it would be done.
I do NOT recommend this place. Terrible service

I recently had carpet installed in my basement. I would say Sherlock exceeded my expectations on 3 levels:
–Customer Service– The sales associate, Patrick, was very helpful from start to finish. We didn’t have a strong idea of what we wanted, and as such, he was able to give us options with broad strokes, that helped shape what we wanted our basement to look like. He was knowledgeable as far as being able present different prices, while being realistic on the quality. I appreciated that he simply presented options, instead of being pushy. Additionally, he made it clear why certain discounts were available (carpet stored onsight, older model, etc.)
–Timeliness– We were able to get our carpet installed within a week, which was huge for us, as we didn’t want to have to move things out of our basement. Also, Patrick was flexible with scheduling as both me and my wife were living/​working in the city prior to installation.
–Quality– The carpet looks amazing! They were great with providing samples, and working with the pictures we had taken to get the right color tones. The installation guys work quickly an efficiently, installing 1300 square feet in roughly 6 hours. They identified a water spot in my utility closet, which we were able to fix and didn’t even slow them own (thanks guys). Very friendly crew.
I would absolutely recommend these guys for carpeting.

This is a long review — but since I am giving them the lowest rating — I think a detailed explanation is the fair way to go:
Overall, my recommendation is (1) do not buy Robina Wood Flooring — my experience is they seem to have quality problems in their manufacturing process and they ship defective product, and (2) find a store that is willing to stand behind the products that they sell (in my opinion, Sherlock’s is not that store).
As additional background:
This past fall (2013) I purchased Robina wood flooring from Sherlock’s Carpet and Tile in Orland Park, IL, for two rooms in my condo. The flooring had a number of issues immediately after installation. Within a day of installation (after having followed the acclimation process for the flooring) several of the boards separated, and there were blemishes in the finish that at first glance look like a finger print that can be wiped off, only to try and find that it is in the finish itself. I documented and communicated the problems to the store management immediately after I discovered the problem. The store staff checked with the manufacturer of the wood flooring and the manufacturer said there were no issues with the wood, and suggested that the defective areas be replaced. They also said the blemished wood should have been noticed and not used. My complaint was pretty much dismissed — even though I had documented the complaint with photos and measurements of the defective areas, and I offered to have the manufacturer’s rep come to my home to see the installed product. No further action was taken and no offers made to make it right. I proceeded with the repairs, and communicated back to the store when the rework was completed. Some of the separated boards were warped and for several, the interlocking installation system had failed.
Weeks after that the rework was completed the owner of the store contacted me and said they wanted to make it right. I thanked him and asked what he was proposing. I proposed reimbursement for one box of wood flooring and some amount of the labor on the rework. He said he needed the defective wood before he would do anything (mind you this is almost two months after the rework was completed). I reminded him that I had previously contacted the store about the defects, provided documentation and photos and had invited the manufacturers rep to my home to see for themselves before I had it replaced — but nothing was done and I felt my complaint had been dismissed. I said that since I live in a condo (with limited storage space) I had since discarded the flooring that had to be taken up — but would have saved it if they had contacted me when I made my situation known to them if they were going to do something to resolve it.
I felt I had taken an appropriate approach with the store and manufacturer on these problems and was not seeking a very large sum of reimbursement for things that were not caused by me or the installer. But the store and manufacturer has done nothing to make this right.