Omaha Steaks

I should start by saying I actually like the omaha steak products. My review is based solely on this location and their customer service. I have attempted to shop here multiple times and each time have left frustrated and swearing I won’t go back. My 1^st experience in this store was terrifying. I took my 3 small kids with. I told them the two younger ones to sit on the chair they had (at the time) near the front window. The man working yelled at them to get off it that it was broken. A ‘don’t sit’ or «chair broken» sign might have been helpful. It’s a chair… they’re for sitting last I checked. They then walked over to a table to look at the book of food (pictures) to entertain themselves, he told them not to do that, the table wobbles. Then they followed me to the counter and there was a stray razer blade sitting out! My toddler grabbed it! This experience quickly became the shopping trip of terror. They were either going to be impailed by a broken chair, smashed by a faulty table or sliced I guess. I was just happy to get my food and get out. The next time i went I had a gift card and I tried to look past the fact that it took the man working about 10 min. to figure it out and tell me it was «an old gift card» (it was purchased w/​in the same calendar year… not sure what the problem was but I didn’t have my kids with so it wasn’t a big deal) and then he proceeded to just have an over all bad attitude as if he wanted me out of the store. The last time I went in it was the same man… same bad attitude. I’m here to spend my money… I don’t expect supurb customer service but a «hi how can I help you» and a «thank you have a nice day» can really go a long way. How has this guy been working there for so many years? I should add, on the trip of terror, I did report it to corporate and they didn’t seem to care either so that was a bit off putting. I won’t be going back to this omaha steaks again.

Horrible experience with a very rude young lady at the Orland Park, Illinois location. The young lady said she is the manager on duty this afternoon (3:30 pm on 1÷16÷15).
I called the store after placing an online order for Chicken Fried Steaks. I received Cubed Beef Sirloin Steak Fritters (for Country Fried Steak). I thought I could stop by there to make an exchange.
The young lady who I spoke to told me that it is considered Chicken Fried Steak. When I asked how I would know that she responded, «Because I just told you». I tried to appeal to reason and rephrased my question. I asked, «As a consumer I would expect the label to accurately reflect what I’m purchasing. I expect the box to say Chicken Fried Steak and then include a chicken product, not beef.
She said it is in parentheses. I said it actually says «for Country Fried Steak» in parentheses. She argued that she had the box in her hand and I was wrong. I explained I have the box in my hand. She would not stop. She was over talking me and argumentative. Unbelievable!!!
I asked for the manager. She said he is not in and his name is Jay. He will be in the store tomorrow.
Her attitude was absolutely appalling. She certainly does not represent a customer focused attitude for the brand or specifically that location. She NEVER apologized for the confusion or even pretend that she cared what I thought.
I plan to complain to the corporate office about this entire experience, including the labeling.

There is meats, side dishes, vegetable dishes and desserts. The meat is very good and tender, bought the beef shish ka bobs which was recommended by Jay S. He steered me to that one because it also has the vegetables and not just meat on the skewer.
I did have a post which had 50% all frozen foods, also when you spend $ 50 you receive a $ 15 gift card, which Jay forgot to give me and didn’t mention it after he took the postcard. I kind of feel like I was mislead by the employee. This is not the first time this has happened. I don’t know how Omaha Steaks trains their employees but I do feel it is NOT to benefit their customers. They posted signs for specials, some of which were more than 50% off. So, I thought, after giving the postcard which was in my bosses name, I would be getting either the sale price which was lower instead of the 50% off. He made no mention of the special pricing, The 50% off price for this one item was actually $ 8 more. I did not realize until after I got home to look at the receipt. I alos had to call and tell Jay S that I did not receive my $ 15 gift card so he told me my name would be on it and he will put it on the board in the employee back room for when I come in again. Hopefully it will be there.
I don’t like the feeling of being taken advantage of. The food is great but the prices are steep.

I’ve had the sirloin steak that I thought were just okay. They come in a box of four, and they aren’t cheap, but were just adequate. I’ve also had the château briant, which was quite good, but again fairly expensive. I actually think that Whole Foods beef tenderloin is far better for the money.

service is excellent!!! the staff member i talked to «crystal» knew more about meat then most butchers i know. still a little pricey but well worth it! try the flat irons they are to die for!