Sutter Urgent Care – Orinda

This review is mainly for the waiting. We had a 4 o lock appointment there with doctor. We got there 3:30 and they were not able to take us until 4:20

Booking an appointment here was easy, and the receptionist was very pleasant, but unfortunately, I am unable to rate the service at the facility itself, as my appointment was canceled 30 minutes before I was supposed to arrive.
I received the cancelation phone call when I was already on my way to the office (in rush hour). They told me that the doctor I was supposed to see was in surgery, which seems like the kind of thing they should typically be aware of more than 30 minutes in advance. Can’t say I appreciate taking time off work only to have my appointment canceled at the last minute. The staff was nice enough about it, but it doesn’t really change the fact that I completely wasted my time.

Dr. Lee is my current Primary Care Physician. I think the only negative I can think of with this medical practice is possibly Sutter’s inability to retain good doctors. My partner and I have been patients here, since we live in Orinda, for several years and have had to change our PCPs 4 or 5 times.
As mentioned, Dr. Lee is our current treating doctor and we are very happy with her compassion, wonderful bedside manner and knowledge. When she is not available, we see Christine Tsang, Nurse Practitioner. She is amazing as well, and we know we are always in good hands. Imaging is on site, as well as some other specialties and the lab is as well. Never had a problem with parking. Super convenient.

I’m a little surprised at the poor reviews here. I’m a nurse, so I feel like I know what’s up.
I saw Dr. Lee for a persistent cough. She was kind, spent time listening to me, and was helpful explaining the plan of care to me.
I had lab work and a chest xray done in the same building and it took 15 minutes. The receptionist was slow but got the job done. The building is nice but parking can be a challenge.
I’ll be back here to see Dr. Lee!

I don’t know why this place gets such terrible reviews. I go here for the Ob-​gyn docs, for my general practitioner, and for the lab. I’ve always had top notch service.
As for the lab, the two ladies in there are ALWAYS friendly, they work fast, and they do a good job with the needle stick. After using LabCorp, this lab deserves 100 stars.
The receptionists are always pretty friendly, nothing extraordinary, but good enough. Also, every once in awhile, the wait time is a little long but I’ve NEVER waited longer than 30 minutes for any doctor.
As for the doctors, Dr. Taborga saved my life when he diagnosed a blood clot so there’s nothing negative to say about him. I didn’t care for the nurse practitioner, but I’ve seen almost every Ob on the staff with nothing but excellent care.

Good MDs, Great Lab… And one messy receptionist (Ms. R.R.). This woman prevented me from making an appointment for months. Gets back after days, mixed up info, wrong appointments time after time. Tried to complain but guess what — she is the only one one can speak to !!! Tried emailing the portal — guess who intercepted the com. Its amazing how a bunch of unprofessional people in the front desk can destroy a place.

I’ve had bad experiences almost every time I come here. I had a lipid panel done and my cholesterol was high. I got a generic message back from Dr Iliff indicating I need to change my diet and exercise more. I am 5’5″, 115lbs, exercise daily, and am vegetarian and rarely eat dairy or eggs. I’m an RN and I know that the high cholesterol level is genetic and not due to my lifestyle. This showed a lack of care for his patients and lack of enthusiasm for his job – during my H&P he barely looked up from his computer. On another visit, a medical assistant called a fellow coworker «retarded». Another time, the phlebotomist who drew my blood found out we had mutual friends and posted on Facebook that she had drawn my blood. Major HIPAA violation, but I let it go. The last time I went, I sent a written request for blood work including cholesterol levels. They failed to run the lipid panel. I would not recommend this facility to anyone.

If I could have given zero stars, I would have.
The doctor came well recommended and her online profile said she’s accepting new clients. Went through 20 minutes of registration over the phone, but when actually scheduling the appointment I was told it turns out she’s NOT. The doctor she refers new patients to? Not available for 6 weeks. Made an appointment to see the nurse practitioner, 2 days later.
I don’t even feel sick anymore, but I left work early, took 2 trains and walked in the rain to honor this appointment.
The nurse IS NOT EVEN HERE TODAY! No phone call, no email, not even much of an apology and of course no one else is available to see me today.
The sad fact is, even a great doctor is useless if the office is poorly run. I shudder to think what would’ve happened if I was still feeling ill, or worse, had brought in a sick family member. Shameful.

I see the nurse practiioner, Christine Tsang, for my yearly physical. She is GREAT! Very thorough and not pushy at all.
I used to see Dr. Miller, who is good, but I really don’t miss her anorexic weight standards. lol Plus, I always felt that Dr. Miller tried to push unnecessary blood work and such. Especially since I am in very good health.

Slow as molasses. Other than the LAB (bloodwork) they just Don’t appear to care if you have to wait — and even when not busy. The facility is very ANTIQUATED, to say the least. The Radiology section just sucks — problematic equipment in a room right out of 1950. It takes nearly an HOUR to get a couple of relatively straightforward xrays — and all that after waiting for 50 mins as the ‘next person in queue”. Total time for an Xray in the building = 1.75 hours ! The Desk Reception people just seem annoyed that they have to do anything. The lady who checked me in was literally almost asleep in her chair. Next time I’ll just make the drive to Walnut Creek and a more up to date facility.

I’ve seen both OB GYN’s and Primary Care Physicians at this location in Orinda. Completely unsatisfied with their service and the performance of their doctors. The only «efficient» department is their billing dept. Expect plenty of costly bills for sub-​par medical treatment.
I have one sitting on my desk for seeing a nurse practitioner — I made an OB GYN appt and THOUGHT I would be seeing a doctor. They scheduled me with the nurse — who couldn’t help me and told me to make yet ANOTHER appt with an actual doctor. Thanks for nothing — oh wait, except for the $ 136 bill. I guess they expect me to pay for their wasting of my time. Again. Never seeing a doctor with this group again.