Timpanogos Regional Hospital

I brought my daughter into the emergency and filled out the questionnaire on the computer check in. No one was at the desk where they would help so I rang the bell, I could see a nurse sitting down chatting with a couple that were about to leave. After waiting about 2 minutes I rang the bell again. She finally looked at me and said «have you been helped?» I said no! She said well you need to fill out that questionnaire and I said I already did! So she said ok now you’ll need to sit and wait. The couple stands there awkward because I’m sure they were in my same position earlier so they ended up walking towards the exit. I got so upset that I left and went down the road to Orem community hospital. I will never come here again for me or my daughter, especially the emergency room!

Yes, I’m writing a review for the hospital. No, I’m not doing so to complain about billing, haha. This is America. You can rail on the billing and overall cost structure in this for profit healthcare system all you want, it’s sort of a lost cause. I just saved thousands a year by switching to single payer! Hey, a guy can dream ok?
At TRH I have had some issues with care for my son’s birth. Chiefly, the lack of educational materials in Spanish for the baby’s grandparents. This is a huge, major issue that mostly earns the subpar rating. Safe sleep knowledge is most vital, and it’s unacceptable not to have the competence check available in Spanish.
I’m not one to nitpick, so there are really only a few more mishaps that I’ll cite toward this rating
–Lack of anti fatigue mat for all the standing on hard floors that was needed to get through the last half of labor.
–Lack of proper nutritive support for dad as mentioned by other reviewers. I always hope to be proven wrong but the fact is night shift or odd hours /​holiday staff really disappoint me pretty much everywhere.
And finally,
–Lack of transparency about options and risks for potentially low amniotic fluid. Our first doctor told us that often a low reading isn’t completely accurate, then we received an internal monitor which it turned out also allowed them to provide more fluid in the form of saline solution for the baby. If so, why are we bothering increasing risk or stress on the baby and mom with pitocin?
There’s only one logical reason. They’d rather hurry than respect the mother’s birth plan.
I feel like the option to just wait and let labor continue to commence at a natural pace (after water break and the monitoring was set up) was simply ignored and we were sold the idea of «who really wants to sit around laboring for a long time anyway?» while being pushed into intervention after intervention. This lead to a number of mishaps in my opinion. First they amped up the intensity with gradual pitocin increase. Then the exhaustion that resulted in was met with dextrose. Finally near the end as stress and agitation rose causing a spike in blood sugar from the dextrose, insulin was added.
Like I said, I am not gonna nitpick on the individual treatment received or responsiveness from various nurses, or technology hiccups. It’s pointless to do so, just like griping about billing. I was treated with a great deal of consideration by just about every nurse that helped us, but the best service was from our day shift helpers in the beginning of the process. They really did show great professional love and that’s why this review is a 3 rather than a 1. The care was solid but the process was highly faulty.
Updates to 4 stars. Awesome experience with Brent the phlebotomist post discharge. Rarely do you come across such great professionals who love their job and their patients so much. On that note I also wanted to add that I submitted the thank you card for the two nurses that helped for labor and then the night shift — Caiitlin and Cori. They were extremely vigilant in caring for us even as we became delirious and incoherent at times.

Had to take our 3 month old into the ER this morning because he was having a very difficult time breathing. The staff — from the receptionist, to our doctor Dr. Pearson, to the nurses Court and another excellent nurse, and respiratory therapist Jeannette– were incredible. We got in right away and were in and out in a little over an hour. Got the treatment for Croup we needed for our little guy. He is doing much better and could not have had a better experience at the hospital.

I am writing a one star review not because of the medical care that my wife received but because of the billing debacle that ensued afterwards. My wife had a back injury and was seen for treatment in 2014. The care she received was just fine. No complaints. A month later I received the bill for the visit. It did not include the contractual adjustment from our medical insurance, so they were asking us to pay $ 150 in addition to our $ 60 obligation according to our explanation of benefits. Not a ton of money, but it’s the principle of the matter, right? I was on the phone trying to get this resolved right away and probably called 5 times over the course of a month. The last thing I heard from them was that the account was under review and that we were not responsible for the $ 150 until we heard back. I went ahead and paid the $ 60 that I knew we owed, and waited to hear back. Life happened, no bills arrived so I assumed everything was taken care of. The next April we get a call from collections saying we owed $ 150. Since then it has taken 20 – 30 hours of phone calls (so far) to try to resolve this. Timpanogos has farmed out their billing to some call center and every time I called I had to re-​tell the whole situation to someone that inevitably said that I had to wait a little longer while they reviewed something or another. Every time I requested to have the contact information of a supervisor, or just someone familiar with my wife’s account so I didn’t have to keep on starting from scratch every time I called I was told «No, this is a call center, you get who you get every time you call in and they will be able to resolve your issue for you.» FINALLY after 17 months of phone calls they finally admitted that the $ 150 should have been written off, and they are supposedly sending a refund. However when I asked them to contact the collection agency and correct their mistake I got hung up on by the call center representative when I expressed my (understandable) frustration in the most evenhanded manner I could muster. My family will never step foot in this hospital again. Not because I am concerned about the medical care, but because I will never get caught in this mind numbing cycle of call center madness again. If you care about your credit or your sanity you may want to reconsider visiting this hospital.

I’m biased as I’ve been on the inside but now that I’m in a new state I realize how great the maternity care is! In Utah, I wouldn’t deliver anywhere else! The care is outstanding and the nurses rock! Cheers to Timp Women Services, they are top of the line!

So far so good. Everyone seems nice and competent. I particularly like the older volunteers that man the front info desk. I have noticed quite a bit of variance when it comes to waiting. Each Monday I have been coming with my wife to get an ultrasound and a None Stress Test for her pregnancy. Sometimes we are in and out in less than an hour. Once we were here over two hours, most of it just waiting. I’m not sure what they are doing. It makes it very difficult for me to plan my day with about an hour and a half difference.

Went for standard blood work. Very organized. Handed a vibration device to indicate when it was my turn. Given only a couple people there the wait was longer than expected at about 10−15m min at 12:45pm.
Once I registered it was quick to get in. The lobotomist was professional and quick. Didn’t have to search for vein with needle and was as pleasant as can be for drawing blood.

Had two babies here, the staff treated me great both times. The wife felt treated ok, she had two babies, and would recommend this hospital.

This is where I went for an outpatient lumpectomy by referral from Utah County Surgical Associates. Nice new hospital, very friendly nurses who were careful in monitoring patients pre-​admission. My outpatient lumpectomy resulted in an emergency hospital admission due to anaphylactic shock, I coded blue in OR. After spending time on the 4^th floor unconscious for awhile, I was discharged totally under the influence of anesthesia w/​o any mention of what had occurred. A nice man gave me a ride to the hotel I was staying in. I was told later I needed to go back to the hospital in a week for more surgery, they missed the cancer. I went back to my hotel room to take a shower and noticed there were no dressings or bandages covering the surgical sites under the ace wrapping! The next morning I walked a mile or so back to the hospital to get my car and fill my prescriptions. Very blurry vision, and very weak physically. I was intensely focusing on each little thing, one step at a time. Back in my hotel room all I wanted to do is sleep forever, wipe out!
I didn’t go back there for a variety of reasons, like the surgeon tried to place a Mammosite device w/​o measurements (It didn’t fit) and he wasn’t certified or trained by the company who made Mammosite devices. Lots of extra cutting for no reason. The anaphylactic shock occurred due to a allergy clearly listed on all admission forms and my Medic Alert bracelet.
As a result of the resuscitation procedures I had some heart problems, tachycardia, bradycardia, extreme fatigue that lasted 5 months afterward. Cancer didn’t scare near as much as dying from a heart attack.
I waited until these heart issues subsided before going for the next surgery to finish removing the remaining cancer and beginning radiation and chemotherapy.