Andromeda Cleaning Services, LLC

I am incredibly frustrated with this company. Bottom line: They changed the time twice day-​of, and left two senior citizen ladies in the lurch on move-​in day. Backstory: We scheduled a move-​in cleaning weeks ahead, but they called on the morning of as my 81-​yr-​old mother and I are driving loads of belongings across the metro area to say they were too busy to come at the prearranged 12:30 time. They couldn’t tell me when they would come, but said they’d call me back after 1 pm and the cleaning would now be in the late afternoon. So I rearranged our plans, reversed direction in the car and promised I’d wait for their next call at 1 pm or after. I answered the phone at 12:30 and she said they had changed their schedule AGAIN and could ONLY clean at 12:30 (and now I’m across town fbased on their earlier call!). I pleaded with them and asked how we could work this out. I offered to leave immediately because I HAD to have their help to thread the only gaps in the upcoming movers’ schedule… She just said «sorry, I called and left you a message (apparently a few minutes after saying she’d call in 2 – 3 hours).» Watch out for these people. They basically left two old ladies with no support at the last minute.

I waited a week to post my review, to give myself time to calm down and reflect. I am still angry.
TL;DR = terrible workmanship, health hazards, excuses, don’t waste your money. STAY AWAY.
I first contacted Andromeda cleaning when I found a groupon for 4 hours «deep cleaning» at a steep discount. I scheduled with Theresa, who was very friendly on the phone. In fact, I was so taken in that I scheduled extra cleaning hours, a fridge cleaning and floor steam clean (both extra charges in addition to the hours).
We just bought our first house and the previous owners had left it pretty dirty. I have been very busy trying to get our things packed up to move in, scheduling repairs/​service appointments, and driving my kids and husband to & from school and work. I was really hoping for a daytime appointment, but all they could do was an after hours (should have been my first clue).
They arrived at 5pm; in October, that means it’s already dark. Because my kids are young, my husband drove the 20 mins to the new house so I could do dinner/​bedtime while he let the cleaners in. When he came home, he told me it was a woman and what he thought was her teenage son (turns out it’s the owner’s teen brother). He paid them up front (mistake #2).
They were scheduled for 4 man hours, and were supposed to call when they were about to leave so we could check out the work and lock up.
By 7pm we hadn’t heard a peep, so we left the kids with a sitter and drove to the house. It was empty and unlocked. It was also still filthy, with sticky floors, and it was clear that they hadn’t even entered at least two of the rooms. (but I know they wiped down the master bath toilet because they broke the seat and left it lying on top). They also tripped a breaker in the master bedroom and conveniently forgot to tell me.
The next morning I called and left a message, thinking I’d give them the benefit of the doubt – maybe something had happened and they had to leave?
Theresa was very apologetic and assured me they’d make it right by coming back and adding an hour of cleaning time. They came back two days later to finish the job (severely delaying our move-​in, as we had several more repairs to schedule).
Theresa showed up at 8pm (my other scheduling choice was 7am on a school/​work day) with the same two cleaners, and frankly, I’m not trying to pay a teenager with no experience $ 40 an hour to clean. I was expecting Merry Maids or the like, but I got three people in grungy clothes with unmarked cleaning bottles, a few rags, and a home-​use Shark steam mop. They used the same rags for all surfaces.
I was at the house with my brother (a handyman) working on other things, and was constantly interrupted with basic cleaning questions. I heard them talking on cellphones and chatting upstairs. About halfway through the scheduled time, one of them (Melissa, I think?) came in to tell me that time was running out and what would I like them to focus on? As I had paid extra for the fridge (was not moved or cleaned properly the first time), I asked that they at least finish the kitchen. I had moved the fridge out so they could get underneath and behind.
By the time they said my time had run out, I saw that most of the things hadn’t been finished. I asked about my floor cleaning (remember I paid extra?), Theresa said that with all the «extra» time they’d put in, they were basically paying me (wut), so they were going to stop. She gave me what amounted to a State Fair Carnie’s fast talk about how they used the hours, peppered with complaints about how it was too dark to see properly and the house was too big. Can I say again that I asked for a daytime appointment and was denied. My brother, a serious workman, was so angry about the excuses and circle-​talk that he took his normally mild-​mannered self out for a smoke break – slammed door and all.
Even with the walk-​through inspection, I was so flabbergasted I just nodded and agreed that they could be done for the night. I paid them $ 224 extra, so including the amount I paid for the groupon, a total of $ 368. They had deposited my check the first night, even with the disgusting job they did, so I couldn’t even put a stop payment on it.
I am furious. I had to come back and delay our move-​in another two days so that I could go over what they wiped with their gross rags with lysol/​rubbing alcohol to make sure it was sanitary. There was dust and cobwebs in all surfaces, and most things had had a superficial wipe and nothing else. When I put the fridge away, I saw they hadn’t got the portion of the floor the fridge was sitting on. They literally had the gall to tell me «I can’t scrub this off the wall, you should just paint over it.»
On paper, it looks like they did what a business should (owner tried to make amends, offered extra services, etc), but the work they did was so horrific that I can’t believe they are still in business. Please, save yourself the heartache, frustration, and wasted money, and stay away.

After countless fails with other cleaning services, I purchased a Groupon for Andromeda. To start, the employee (s) that had left a voicemail and sent me texts came across pretty rude. I also had requested they call me the day before as a reminder, which they assured they would, but didn’t so I ended up having to reschedule. Finally, the cleaning was okay, but could totally see where they had missed some areas while doing the floor (which was #1 on my list). They had two people here for 1.5 hours, and it just seems that a lot more could have gotten done in that time. I wouldn’t recommend unless you’re in an absolute pinch.

Sadly the ladies that came did not finish ANY of the rooms they were working on. Toilets left unclean, garbage left in wast paper baskets. The two bathrooms upstairs did need a lot of work, but with three working I would have thought they would at least finish a whole room. One of them moved to the kitchen downstairs as I requested when I realized how little was being completed in the hour I had. She only finished the top half.
The two bathrooms, the downstairs bathroom and the kitchen were left incomplete and those rooms do not have the clean appearance and just cleaned smell I was hoping for.
The ladies were all very nice but appeared tired when they arrived. so excited about this, then very very very let down.

What a waste of time and money. They sent 3 cleaners who certainly are not professionals. The only thing they got done for $ 80 was cleaning the kitchen and 2 bathrooms. In the kitchen they did not move the microwave to clean under it, they did not clean the window that gets splashed by the sink (first time I have ever met a cleaner who didn’t do that), and they left dirt behind the sink that I could remove with my finger. I realy feel cheated. One of them was on the phone part of the time. Beware!

Unbelievably bad. Paid for 3 hours and maybe received 30 minutes of work. They spent more time chatting with each other and talking on the phone than they did working. What work they did was subpar. BEWARE & STAY AWAY.

Andromeda Cleaning was wonderful. The Groupon deal was definitely worth my money.
They showed up early to their appt and called ahead of time to keep us updated on where they were. They were polite, speedy, and efficient. My house looked and smelled wonderful when they were done and they even had a little extra time which they used to go above and beyond what we had asked for.
I appreciated their friendly, hard working attitude and setting up the appt was easy, even though I called last minute.
I’ve had some bad experiences with cleaners but these guys made up for it.

UNRELIABLE– ANDROMEDA CLEANING SERVICE IS A COMPLETE NO SHOW!
Steer Clear unless Mediocre and Unreliable is something you like to pay for
Back ground: We scheduled two appointments with this company for two reasons: 1) To have the first visit to determine how thorough they are and possibly to become a regularly scheduled client. 2) To have them on the schedule 3 weeks in advance of the busy Thanksgiving Day week. Yes, like everyone else we will have a house full of people.
Visit #1 overview: This is a 3hr.(1.5hrs x2 cleaners) Groupon. 90 minutes late to the scheduled appointment because of «traffic». I will commend them for the several updates alerting me to the impending tardiness but you are late to your first impression. The over all clean in the downstairs approx.4−500sq ft. (Kitchen/​Lvg Room/​Dinning area/​Hall/​Guest bath) was about average. No complaints, nothing broken. My wife and I are not super clean freaks, but we certainly do not live in a Frat house. Based on this alone is why I chose to keep our second scheduled appointment. As we usually do, we only have the 2 bathrooms upstairs cleaned. This is where this company needs some help. Granted they were in «overtime» which, by the way, I agreed to pay at the prevailing Groupon rate, but when 1 of the 2 toilets is not cleaned and the trash not emptied I sense there is a problem. I shouldn’t have to supervise over the basics of a cleaning service.
Visit #2. Scheduled for Tuesday Nov. 25^th @ 2pm. Unlike the first scheduled visit we didn’t receive a confirmation text in the morning, strange but ok its a busy week. I have my wife make contact with one of the 2 owners to confirm. Around noon/noon:30 my wife finally gets a response and apologies abound that they didn’t have us on the schedule. And they would provide us with a $ 10.00 discount as they proceeded to tell her they would «get to us» the next day between appts. This is key because obviously that is the Wednesday before Thanksgiving Day.
So, this will be day two of putting my work schedule in neutral… hmmmnnn do you see it, do you see it?
That’s right, ANDROMEDA CLEANING SERVICE, LLC IS A COMPLETE NO SHOW!
Not even the courtesy of a text, or call.
Which is exactly why they have received this review.

I’m not picky with many things but I am with home-​cleaning. They do an amazing job. Theresa, the manager, responds to texts almost instantaneously, which allows me to be conformable that everything is being handled and that my instructions are noticed. My home smells amazing when they’re done, they’re trustworthy and most affordable. Don’t pass up this opportunity!

We were able to move into our new home this past weekend and the house was much dirtier than we expected. We had a ton to do and cleaning was not part of what we had in mind. We looked on Groupon and found Andromeda. I called them on Friday night at 7pm and they were able to come out first thing Saturday morning and worked for 5 hours. They did what would have taken us much longer and we are so grateful they could come out in such short notice and help us out. They were very professional and did a great job, highly recommended.