Ray Laks Honda

This review is for the service/​parts department only (I’ve never been to the sales side).
If you want to know what’s *really* wrong with your car, and want it fixed right, I recommend this shop and the service rep Josh Kiddy.
I needed to have my Evap system leak (known to be tricky in Hondas) check engine light diagnosed. (Prior to this, I had already replaced the most common cause, the vent shut valve, but the light continued, so I was ready to drop the $ 100 at the dealership to get a definite diagnosis.) The report came back that the problem was the very vent shut valve part I replaced already, saying that it was used and needed to be replaced. Well, yes, the part was used, but did that mean it was bad? It seemed really unlikely that this could be the problem, and was still the problem after switching the part, but I went ahead and purchased the part from them for $ 50 and switched it out AGAIN. Did it fix the problem? No. So of course, I went back. (Note, when I had the diagnosis done, they took care of two or three recalls on my car, as well as washed it for free — win! Also, they took the car on the spot because I agreed to leave it — also, win!).
So back to my continued check engine light problem. I went back for the second time and asked if they could double check that it was indeed this part they said it was, because I was now on my THIRD part, the third being new and FROM THEM, and the problem remained. The shop person I talked to stated that since I didn’t have them do the work, they couldn’t tell what the problem could be, and I’d have to spend another $ 100 for them to look at it. I asked couldn’t we at least just talk to whoever did the diagnosis on my car so I can ask what exactly he did to determine this was the problem? He agreed to this and asked me to come back on Thursday when the technician would be working.
I came back on Thursday and talked to a different service rep named JOSH KIDDY. He was a pleasure to work with and took my concerns seriously. He took the complete history of the problem from start to finish because he wanted to make sure to have all of the information (he clearly understands troubleshooting). He offered to make me an appointment for the same service guy to diagnose the car again (for free — yay!!), and promised we’d get to the bottom of this frustrating problem. I was happy they would take me again without charging me, although, part of me was worried about what else they might find wrong and how much it would cost to fix.
I came back for my appointment and decided to wait there for my car. I found their waiting room to be surprisingly nice — along with the standard cushy seating, tv, magazines, and free single-​serve coffee maker, they had free cheese-​n-​craker packs, and, best of all, INTERNET COMPUTER TERMINALS!!! WIN!!! While enjoying the waiting room, Josh found me to give me the news, and brought me in to the shop to see what they found: the one who had done the installation (NOT Honda) had left a washer slightly out of place, causing the leak. The Honda folks had been right all along — unbelievably, that particular part on my car was bad twice, and the third time, when I got it from them, it wasn’t bad, but just wasn’t installed correctly, because they didn’t do it.
They placed the washer properly, retested everything, and returned my car. I was prepared to pay something for this, but they charged me NOTHING MORE. They even washed it again for free. I couldn’t have been happier! If this doesn’t deserve a good review, I don’t know what does!
Thanks Ray Laks, Josh Kiddy, and the excellent service techs who did everything right! I’ll be back next time I need expert service!

I highly recommend this dealership if you’re apprehensive about walking into a car dealership to purchase a car. I didn’t feel like I was walking into a vultures nest as I have felt with other dealerships. There was no pressure from anyone. They worked with me to get the best rate. Very nice people to deal with. It was the best car buying experience I’ve had. No anxiety like I used to have when going to purchase a car.

The service here used to be excellent and timely. However, ever since Gene left and Jeff got better hours I’m always so disappointed. I feel like they are turning into just your average service department, Steve is so rude on the phone and actually makes me feel like I’m doing something wrong when I call. During this past visit, I was asked if I wanted my car washed because it would take longer if so. I said no because I just went in from an inspection figured I’d be in and out. Well, still took an hour. It’s really sad quite frankly because Jeff and Ann are amazing! I always buy my cars from there but once this lease is up I may have to go somewhere else.

My purchase of a used Honda Insight at Ray Laks Honda was very well managed by their internet sales person, Karen Haines. Karen stayed late during my first visit. She was very patient with my questions, and even called in a service technician when we had a few questions about some operating features. When I visited a second time to complete the purchase, she arranged for me to view the car on a lift for inspection of the underside. When I found several minor bolts and fasteners missing, she called it to the attention of their repair people, and they installed the fasteners while we completed the paperwork. All of the staff that I dealt with — receptionist, sales, and service — made it one of my best car dealer experiences. I’m still very pleased with the experience — and the car — a week later.