West-Herr Chevrolet Orchard Park

II had a great experience when dealing with Carmen Alvelo. She helped me get a great deal on a leased vehicle and explained all the aspects of leasing as I never leased a vehicle before. I will be back to West Herr Chevy when I lease another chevy… Way to go Carmen!!!

I came into West Herr after I had already been to the Buick dealership and thought I was convinced I was going to be taking home a Buick Verano. However after sitting in the Malibu my mind totally changed. Came back for a test drive and appreciated the service from Kelcey and how he let us take the test drive on our own, that’s the kind of trust a lot of dealerships don’t give you and it definitely made the experience better for us. I’m loving the new Malibu! Thanks West Herr and Kelcey!

it was my pleasure dealing with Julie Schwanekamp, she is friendly and honest person that don’t waist an opportunity to help you get the best deal available. I would definitely go back to west herr Chevrolet for another car in the future.

They were very helpful and patient as I tried to decide if I was going to buy a new vehicle. They were honest and did not pressure me.

I never anticipated writing a non-​scathing review about a car dealership but I am!
Ended up here quite by accident. Saw an ad for Paddock’s Chevrolet and before driving out to Kenmore decided to give this dealership a call to see if they would match Paddock’s pricing structure. They did so off to Southwestern Boulevard we went.
We were not really in the market for a vehicle however one that we have been putting into rotation is being returned at lease end in September –long story. Paddock has been advertising Silverado’s as ridiculously low lease prices, no cash necessary. A true sign and drive. West Herr can actually do the same. And while speaking with the car dealer — Kelcey — we realized we didn’t need a pick up. An SUV would do just fine.
Ended up leasing an AWD Equinox. Reasonable and NO cash down. First month payment eliminated.
Overall nice experience as opposed to some stupid hard sells from the past. Got my business — hubby is far easier to coerce –and that is an actual feat. Picking up my SUV tomorrow.

Perhaps it was just the salesman we dealt with but I was so unimpressed by this dealership. Their prices were higher than others and the vehicle that we test drove not only had been in a minor accident that they did not share with us, but had a lot more wear and tear than expected for being a year old.
Our salesman basically shrugged off the issues we pointed out and because almost confrontational to a point. His only solution was that we should look at a brand new car.
The whole time we were here it felt like we were a bother to this guy. We ended up going to a different dealership and I’m glad that we didn’t give our business to people who almost didn’t seem to want it!