Enterprise Rent-A-Car

This seems to be a standard practice at this location. So specifics of my situation should not be necessary for followup by enterprise corporate. Please ask your management and staff at this location why they commonly give their customers cars that are half full of gas (or less) even though there is a gas station less that 0.2 miles away. And why they think it is reasonable to expect that the customer would somehow be able to return the car with the exact same amount of gas (a full tank would be that much easier to return with the same amount)
We rented two vehicles here in the past two weeks.
They do not appear to have very many cars, so the selection seemed limited and/​or you have to wait longer.
They also seem to turn over their cars (go from previous renter to the next) very quickly with very minimal attention to the cleanliness of the vehicle (particularly the interior-​they may vaccum inside but it seems very rushed) kind of digusting that how the vehicle is presented to the next customer.
Finally, they have a major issue with filling their vehicles up with gas!!! First vehicle was given to us with just a half tank of gas. We were told to bring it back with the same amount of gas. Very unrealistic!
Second vehicle had a quarter tank of gas. Same instructions (bring it back the same as you got it). Since no reasonable person would run the tank that low all the time, we of course filled it up and when we brought them back they of course got the benefit of FREE GAS.
PS. You have a gas station so close!!!
PPS. It may actually be harmful to run a vehicle at that low of a level of gas. Car care and customer care appear lacking.

Excellent customer service — the staff is very helpful & friendly.

All I can say is wow. Jesus Munoz saved my faith in Enterprise Rent A Car. I had a car for 4 months after my car was in an accident, at the upgraded price because I was supposed to be able to change cars when an upgrade became available. The guy called to tell me when the car needed to be brought back, prematurely every time, but he never let me switch out the car. Turned the car into Jesus and he just went above and beyond to try to give us a good experience with Enterprise because we were not ever going to use them again. If you need to rent a car, go see this guy. You’ll have a stress free and pleasant experience.

Zero stars. Worst customer service experience I’ve had in a long time. My wife got in an accident and needed a rental. I am under 25, so I was being talked down to the whole time. They were basically saying I was lucky they were renting me a car because no other company would. They pulled a «no call no show» when they were supposed to drop off our vehicle. They told us we would have a car by that evening, and they would have their driver call when they were on there way. No call. The next day I called and asked what was going on. They said we don’t have any cars. I asked why we didn’t get a courtesy call to let us know that we wouldn’t be getting a vehicle like they said? He said he was busy that night, and that he currently wasn’t helping 3 customers because he was on the phone with me. The registration on the car is about to expire, and the check engine light came on. The Orangevale location is a joke!

Enterprise has given me excellent customer service, the only thing I regret is not thanking them sooner!!!
They have accommodated me on short notice, for example when my auto did not work in the morning and I had several meetings scheduled; they picked me up at my home, including my children, because yes, I also had family responsibilities and needed to take them to school. Needless to say, the staff at Enterprise saved the day!

Nice pleasant employees. Easy pick up and return of the car. Experience couldn’t have been easier.

Zero stars if I could. I made a reservation for 2:30. The gentleman behind the counter got my paperwork ready and was pulling out the keys to hand them to me; when all of the sudden Mr. High and Mighty strolls out from the back and cancels my car. He claims they are short on cars, and we should come back at 4.
Why? If my pickup time is 2:30, why should I come back at 4? Especially since I was about to be given the keys? I was then asked to wait 15minutes until a different customer brings back their rental. Needless to say, it is now 3:30 and I still have no car.

I rented a Chrysler 300 for a weekend trip Oct. 10 — 13, 2015 and had a great experience. There is a great crew at the Orangevale store, very helpful and friendly. I will definitely go back when in need and will be using Enterprise for my rentals when in other countries as well. Much smoother experience than with a few other companies I have used in the past. Thanks guys!

The service was excellent, the wait time short, the professionalism top-​notch, the car was clean and in very good condition, the employees were helpful, friendly and efficient. A special shout-​out to Keith, a Sales Rep who was quick, super-​polite and dressed like a CEO of a Fortune 500 company, and to David, who came to pick me up and was so good-​natured. He took the time to set up my Bluetooth and got the car beautifully serviced before I got in it. Awesome experience!

I received the rental car with only ¼ tank of gas. Not cool especially since I had opted for the refuel option. The person taking reservation knew time was of essence and yet was left with having to fill tank up and when I returned the car it had more than when I got it. Had to argue the point to get credited. Total bs

these guys are the best have rented cars before but this store is outstanding for customer service and very friendly staff helpful in every way can not say enough thank you for everything

Excellent service and local. They will pick you up and drop you off at home, the RT, or
any place that is local. We use them any time we need a second car and it always goes without a hitch.

Darrell took care of me. I have been renting from Enterprise for over 10 years on a steady basis. They always take care of me. The $ 9.99 special on weekends is a must for me.

Thank You Darrell ! …Branch Manager. For 2 weeks he searched a Premium car for me, kept in phone contact and came through with a Cadillac DTS for our special event! Tiny little neighborhood location with the best service!

Never having rented a car before, I came to Enterprise for their awesome weekend special. When I got there, I learned you’re supposed to have the price of the rental car PLUS $ 200 in the account you used to make your reservation (good to know!) Not having that, I tried to deposit but when that was unsuccessful, the wonderful manager had a few great ideas to make it work. He along with the gal that was helping me, Megan, made my trip work and I am so grateful! Great customer service and super friendly. I will be using them again!