Century Pools & Spas

This was the second pool I’ve had built and it can be a trying experience. Mike from century goes above and beyond to make the process as seamless as possible. If you’re looking for a company that cares about their customers, century and Mike should be building your pool!

Century pools did a great job on our pool. They gave us the best price and delivered a quality product in 8 weeks as promised. We are very happy with the result and have enjoyed our pool all summer.

After much difficulty and last-​minute rescheduling on their part, we met with the owner to discuss putting a pool in our yard. He was very nice and talked with us a long time about what we wanted and didn’t want. He said he would have someone come out to take measurements and we would hear back with a bid.
We didn’t hear for a couple of weeks, then went on vacation and forgot about it for about a month. When I came across the business card I gave them a call to see what had happened. The person who answered the phone said she would look into it and call us back. To her credit, she did, but we were not home so she left a message stating that they had decided not to bid on our project. That was it. No apology.
I called back to get more details and was basically told that they were too busy to bid on our project (nice for them!) and was again offered no apology for wasting my time bothering to meet at all, or for declining to bid and not telling us, or for not apologizing for any of that!

Century Pools initially was one of five pool contractors we interviewed in 1985 to build our first pool in California. After meeting with them, we were impressed that it was a family business and the father plus all the sons worked together to build their pools. Every body had a specific skill. They helped us complete the design and we ended up with a great and beautiful pool and Spa. No body could match or compete with the price or quality and time to build. A lot of pool builders have come and gone and they are still in business. They actually complete the work on the pools that they contract to do! They know what they are doing. You are not dealing with some salesman and several other middle men/​persons.
They have since built a total of 4 pools for us at the different locations we have lived in Roseville, and the Sacramento area. We Will Not Use Anyone Else ! Mike is the contact and main coordinator for the project and all the brothers and family members are great. They are straight talking, honest and do exactly what they say that they will do. If you want to make some upgrades (timely) along the way they will do that with appropriate charges. We love the work this family does, trust them, and highly recommend them.
We may not talk to them for several years but if a problem comes up with the pool, they do follow up to assist with any corrections. They always remember who you are and the pool that they built for you. The original pool was built in 1985 and the current owners love it and have no problems with it. Great people! Great Work!

I had about 5 pool contractors come to my home and give me quotes for a swimming pool with solar heating. I verified their contractor’s licensees, read their Unilocal reviews and looked on the BBB website for complaints. I was close to signing with a real small pool contractor, when the price went up dramatically on the contract signing day.
So I went out to look for 5 more pool contractors. This is when I met one of the owners of Century pools, Michael. He is a straight talking guy, who listens and quotes you on what you ask for. Century had a great price and design. Additionally, I wanted some extra patio added, and Century does that themselves, at a great price. I asked for references and called former customers, they gave glowing reviews and they were inviting me over to their house to see their pool. Century is family owned, which meant after I hired them, Michael was also taking turns on the excavator digging the hole for the pool in my backyard. His brother Patrick is the main pool, electric and concrete guy. They moved fast and they kept a very clean worksite. The most guys that they ever had out at my house were 4, Michael and his brother and 2 young guys who were also brothers. They broke ground on ³⁄₂₂ and I was swimming on ⁵⁄₃. I initially was planning on just getting a basic pool, but I went with a couple of extras, the solar heating, and I went a little bigger and deeper. The pool is spectacular. The only minus I can give Century is that they are so small, that once they do 80%-90% of the job, they are not as around as much because they are working on other jobs. But I was able to keep in contact by email. All of the pool contractors I talked to were nice and helpful, but Century Pools was the company I felt I could trust. It has been my experience that sometimes you have to get 10 or so quotes for a job before you find the contractor that feels right.

Century built our pool in the summer of 2010. Somewhere around 1990 they built my parents pool and did a good job, which is part of the reason we went with them. The same guys who built my parents pool did the majority of work on ours (Brian and Michael).
We are very happy with the work they did. I can kind of understand what Mark is saying about the lack of communication and not knowing when they are coming by as they are kind of hard to get a hold of, mainly because the owners are doing much of the work and are not in an office taking calls. But they finished the work in 3 weeks, which is quicker then they told us and everything turned out really nice.
I think the two reviews are way off. We moved to a new part of Anatolia (Kavala Ranch) and posted a very positive review on a community forum. Since then Century has done a bunch of other pools in our area all through word of mouth. They are different from bigger companies like Aqua or Premier in that the owners do the work themselves (except the pebble tech finish), which is what we liked about them.

I should first say that the work Century does is very good. They completed the job very quickly and the pool itself was done very well. So what’s the problem? I had to initiate almost every call to them to find out what was going on. I never knew when they were coming because they rarely communicated with me. The worst part was that when they finished, they were GONE. Still little things like an open trench for the water lines remained, but no follow up. If I hadn’t called to ask them to fill it in, I am certain they never would have come back. Would it kill you to have someone call and find out if we are happy with everything or not, or if we had any questions? They are really nice guys, but leaving and not saying a word, or finishing completely, and generally not communicating with me isn’t the way to get a recommendation. I know you have other pool construction going on at the same time, but I think I am entitled to be kept in the loop. However, even with all that being said, I do like my pool, I just had a bad experience with their communication.