T-Mobile

Vincent is the best! He took care of my little problem with my new phone and was very friendly and patient. This place gets packed and there is bound to be a wait. Overall, I had a good experience.

Great service ask for juan! There’s two but doesn’t matter they’re both great!!! Love how they notice anyone who walks in sometimes it does get busy but they will always ask what you’re coming in for and someone will be with you shortly

So my sister and I walked in the store, but there was no greeting from any of the representatives. Some of them were occupied but others were standing around. So we decided to sit down and wait our turns. Another group of people walked in and were greeted and helped right away! So we stood up and went to a rep but that rep looked at us but did not even acknowledge us. Keeping in mind there are about 8 reps currently working I was hoping at least one would have decency to greet us and kindly help us with what we needed, I guess not. Then I noticed an assistant manager approaching us, instead of asking if we’ve been helped she asked if we were in the same party as the other people of the same ethnicity. So just because there were other groups of Asian ethnicity inside the store we were one party therefore we did not get any service ! When we clearly did not come in with one another. I will not be coming back to this store!

So I called this location for the hours and they stated that they were open until 9pm. I got to the front of the store at 8:03pm and one of the employees walked up and locked the door on me. I looked through the glass trying to get someone’s attention and this young lady came up and asked me what I needed. She had been helping another customer with some products in her hands. I asked her if I can purchase a phone, I knew which I wanted but when she asked the store manager he said that their systems shut down at 8. Excuse me, you are still ringing people up and there are at least two others in line you lazy fcks. I saw other customers walking up and had the same exact problem. I will definitely be excalating this issue. This is not the first time I had an issue with this location. apparently they don’t care for good customer service. I will not be giving this place another chance.

Terrible management and unprofessional customer service. I came in to buy a phone around 8pm but they shut the doors on me, literally when i was walking up, and wouldn’t help me out when I see them still ringing up people inside. What the heck!
They claim to have recently changed their hours so then that falls upon the manager; freaking manage your store. It says online and on site very clearly 9PM! Never coming to this location again. You guys could’ve made a lot of money off of me but you’re too slow to see opportunities in front of you.

I walked in this store to look at the new HTC M8. The salesman was both amusing and informative, but very low pressure. Even though I did not buy the phone, he was still friendly and kept me laughing throughout whole interaction. If all stores were like this, I would go out shopping a lot more!

Why 2 stars? There has been more misses with customer service than hits. This is what sealed the deal for me, I came in to pay my bill for my sister. Not wanting to deal with them asking me a bunch of questions about the account and for verification; I decided before hand I wanted to use the payment machine they had in store.
Walked in and was asked if I needed help, told the young lady I wanted to use the machine to pay a bill. She said «I could help you here», i replied «it’s ok, I prefer the machine» and she insisted again «no, I can take care of it for u» and I politely declined. Her response was what bothered me, she replied wit «umm…okay…» (Not in the nicest way). That is when I stood there in silence, controlling the urge to ask her if there was a problem with me using the machine that’s conveniently there for me to use? But I didn’t want to make things more awkward.
I wanted to pay the bill in peace, that didn’t happen. It didn’t help it was only my girlfriend and I in the store, so it got super awkward and silent after that. After paying the bill, all I could think about was how the exit felt like it was a mile away.
Icing on the cake, no one (5 no ones) said a word to us the entire time and not even as I said thank you as we were leaving; they just gave us that slight nod and smile.

Horrible customer service ever! I called before I went in to ask about the iPhone 6 and the lady I spoke with was very nice and I explained to her that I had gone to a location by my house but didn’t have the iPhone 6 available and that they had rendered me to them. She said they did have a 16 gig available for me to just go on in and they’d take great care of me! WRONG! I walked in and a snotty ass sales representative I believe her name was Jennifer didn’t even greet me bc she was to buys playing on her phone. So I told her I had gone to a different location by my house and they ran my credit already said I was approved just needed to get my phone bc the system went down the day I went in. I told her I wanted the iPhone 6 and that I had called before hand. They said they had a 16 gig available for me to just come in and they’d help me out. She gave me attitude and replied she didn’t know who I spoke with bc they don’t have a 16 gig so I replied I wasn’t sure by she said to come in and they’d help me. She asked for my name and I. d I handed it to her and she got on the phone and asked her co worker if he wanted to call bc she didn’t. She claimed that they didn’t have me in the system so they’d have to run it again. I informed her I didn’t want them tuning my credit again bc it was already ran and approved. To make a long story short she didn’t help at all! I wasted time and got no help she was rude and unhappy with her life so it seemed by far the worse visit ever! Horrible customer service and I went back to the Fullerton location I had first visited! They were a great help and gave me my phone no problem!

WORST EXPERIENCE EVER! If I could give them one star, I would! I came here to upgrade my phone as well as my brother’s. Sounds simple enough, right? WRONG! I had called and they said I got get it now problem and gave me a few requirements that I did met. I came in and they tell me only my phone can be upgraded and the only way to upgrade my brother’s phone was to get a certain plan! No one told me and on top of that, the sales guy kept trying to sell me more expensive plans that we didn’t need! I got in the biggest arguement in phone store history! The people working there were telling me one thing and the people on the phone were telling me another. I got so fed up I asked if I could leave and come back (there was a line) without having to wait in line again since I had to talk to the loyalty people on the phone. She said it was okay. Well I guess I was wrong to trust what she said because I came back after sorting everything out and she said she didn’t know if I was coming back or not so I had to wait ALL OVER AGAIN! I’m getting really fed up with their lack of costumer service! This isn’t the first time t. mobile has screwed up. They don’t explain their services, plans, and promotions INTENTIONALY so that you get your phone and your stuck with the bill for the next 2+ years. GO TO A DIFFERENT NETWORK BECAUSE THIS ONE ISN’T WORTH THE TIME OR EFFORT!

Great Customer Service!
The Sales Associate (think his name was Shaun) was very easy going.
He explained to me a few things that I didn’t know before. That for future would be good to know. I appreciated his help & made my payment, (which was due in a few days) fun & quick.

They are so nice, they answered all my questions, gave me advices for best offers and options.