Sweet Lilikoi Patisserie

Very unhappy with the unprofessional service and poor communication when attempting to place an order. Turn elsewhere for pastry options.
I had tasted some of the products (cookies, mostly) prior to placing an order for a large group and was somewhat impressed with the goods, but the poor service I received on the phone really gave me a bad impression of the business. I don’t like to give negative reviews but the poor customer service and pretentious attitude I received really turned me off from this patisserie. Disappointed.

A recent interaction with Sweet Lilikoi Patisserie left a less than desirable taste in my mouth, no pun intended. If you were thinking of doing business here I would stay away. Louise Chien was un-​professional, un-​reliable, un-​responsive, and has extremely poor customer service. Two weeks away from our event and we are left high and dry looking for a new dessert vendor. Feel free to read the recent experience below.
I’m not sure if I like the product or not because we never had the opportunity to taste it. My wife and I are planning a large celebration over 150 guests for a number of reasons. In doing so, we contracted Sweet Lilikoi Patisserie aka Louise Chien to be the primary vendor for our dessert table. After countless calls from my Wife trying to get a hold of Louise Chien who seemed enthusiastic about the job when my Wife first spoke with her several weeks ago was completely and totally unresponsive. After a few weeks, we were able to finally schedule a tasting.
We coordinated a few people (6) to meet us there because we wanted different opinions from different pallets. To my surprise, Louise Chien is sub-​leasing a small space in the back of a very large wholesale distribution bakery.
Upon walking in to the front office and greeted by two young ladies we were surprised to here that Louise Chien wasn’t there. We tried calling her a few times on her cell but no answer. One of the young ladies was able to get a hold of Louise and I happen to be standing close enough to hear their conversation where Louise was making up an excuse «Um, just tell her I had a family emergency» which was a complete lie. And if she did have an emergency she could have contacted us to let us know she had to reschedule. We have email, text and cells, these days and its not hard to drop a two– second note. As of yet, we still haven’t heard back from her, no re-​schedule, no apologies, nothing.

I went to this location because of all the great reviews posted. Please be advised that the address is actually the location to their warehouse (they’re not exactly a retail site if you are looking to pickup something impromtu). Note: If you are a cash only facility, common courtesy for your customers is to tell them off the bat, not after they waited a long time (I was on a time crunch and had to get back to work). Alas, I chose not to buy from here — such a shame!

Decided to stop by the farmers market yesterday, for some fresh goods. And then I see a table full of yummy goodness and just had to stop. I completely forgot the gal’s name, but she was really nice and helpful. They have a special that you buy 3 individual lil desserts and it’s $ 5. I choose the Choco chip cookies, snickerdoodle with dulce de leche and a lemon/​blueberry pastry thing. Cookies disappeared into my mouth, was so nice and soft. Yum. I’ve only put away half of the snickerdoodle thing, it’s pretty big. But was soft and perfect blend. I will for sure have to stop by again. Oh and they have French macaroons. Pardon my drool.

Louise is AMAZING! I’m in LOVE with her chocolate croissants, which are like giant coco puffs with a coco shell as well as a chocolate interior! The almond bear claws are made with real almond paste. Her cakes are super moist and beautifully decorated! There is no storefront but you can find plenty of her sweet treats at Portola Coffee Lab, Green Bliss, and the Orange farmers market to name a few! She also does special orders!

Cupcakes and macaroons were delicious! I think delicious is an understatement because Louise is a magician. I ordered from Sweet Lilikoi for my sister’s bridal shower. The reason why I give these cupcakes 5 stars is because of the overall taste, quality, and service.
I like the topping. It is not a frosting, but it’s more of a mousse. I ordered a week prior to the date and unfortunately, my order got overlooked, but luckily, Louise was able to whip up my order in a matter of 20 – 25 minutes. She was the superwoman of cupcakes! I was very impressed. She also gave me some macaroons too!

I went to their tent at the Old Towne farmer’s market on Saturday. I was drawn by the beautiful packaging and gorgeous pastries. I chose the chocolate croissant. It was amazingly delicious and had a sliver of chocolate in a pocket on the bottom. What a surprise!

Ran into these folks at the Orange Farmer’s market and tried their Chocolate Peanut butter cake.
I.AM.HOOKED.
The flavors of the cake are very subtle, not cloyingly sweet at all.
The cake has substance but is not overly bready
Suddenly, you run into the molten caramel center and all of a sudden, everything is right with the world.
can’t wait to try their other goodies