American Way Cultural Center

I have never dealt with a more rude person over the phone. I emailed the contact information on their website in attempt to get pricing information for having my wedding there next summer. I never heard back. I then called, and was told that their website is outdated and they do not use that email address anymore. Well then take it down! I asked the gentleman that I talked to if he could give me pricing information and he said they don’t have any. How do you charge people if you do not have pricing information? He then proceeded to tell me that since they are such a big venue they dont really do weddings (even though their apparently outdated website says they do). I told him I understand that additional bars, lighting and food have costs but do they have a basic facility fee. He said no they don’t have a price for that. He then told me they really only do school dances and they are too big of a facility to do a wedding reception. That they would be too expensive. How do you know if I cannot afford it when you can’t give me any pricing information whatsoever. Really really poor customer service. Supposedly someone is going to call me back to go over my event, but I will need to know exactly what I want in it’s entirety including exactly how many guests we will be having to be able to get a price. Such a shame, it really is a beautiful facility that could be used for so much more.

I really don’t know why they call themselves a cultural center, but this is probably the best place in Orange County and possibly LA County for someone to hold a school event (My only experiences here are with High School Dances). It’s a very unique place that reminds me of a mini-​Madonna Inn. There’s a large outdoor area with a huge gazebo like structure, a massive dance floor, another outdoor area that is like a small Main Street ala Disneyland, a Victorian styled room for people to relax, changing rooms, plenty of restrooms, plus my other amenities that I can’t remember. The decorations are thematic and change every couple of months. They usually are Asian/​African/​European/​Hispanic themes. They even provide appropriate themed entertainment in the outdoor gazebo. The African dancers are a blast! The one thing that everyone likes about this place is that they really look after it’s clients. They have a seamstress on duty for dances to prevent someone’s dream night from turning into a nightmare. For chapparones, there’s a room all to themselves to chill out and talk crap about how the kids are dressed and they even get their own snacks. They even provide their own security! I highly reccommend this place if anyone is looking to hold a large party/​dance/​soirée/​shindig. There’s really no where else like it and it’s a safe and fun environment.