Sofio Carole Ann MD

The office staff are unreliable. No return calls when promised. The wait time on the phone is extensive and they don’t really listen to your concerns and therefor, don’t provide the assistance you need. Very disappointed with my experiences with them and their care of my mother!

Average wait time is between 15 – 30 min in front office and exam room. Although facility is nice, office staff don’t seem to work efficiently. Example, I went in for a visit on Oct 11 for a skin lesion which I’m concerned about. Doctor was going to refer me to a dermatologist. I did not hear back from the office staff after 4 weeks so I called the office. Come to find out, the girl that answered said «she never got the request sent to her inbox.» She did not sound apologetic at all for the «gap» in communication. Goes to show that if I had possible skin cancer, the office staff has no sense if urgency to ensure that my needs were being met. This office needs a better check and balance process so referral like mine don’t slip through the cracks. I hav switched providers.