Rocky Mountain Chocolate Factory

STAY FAR AWAY FROM THIS PLACE AS POSSIBLE – said no one ever. I came on vacation and while walking down the mall, I spotted Rocky Mountain Chocolate and a part of my soul spoke to my heart as I was lured in by the voluptuous chocolate covered strawberries. I was kindly welcomed and greeted by a young woman/​girl with grey hair. She asked me if I had any questions, probably because I looked overwhelmed and excited all at once. I asked what did she recommend and she looked me straight in the eyes, and said «The avalance apple, is my ‘go-​to’ apple, it’s my favorite out of the whole store». I stood there looking at the shit ton of apples and thought, «Well shit. If this is the one out of all of them I’m getting it.» It’s a beautiful apple, enveloped with a layer of caramel, then white chocolate, then peanut butter, dark chocolate and then ((WAIT FOR IT)) a finishing layer of white chocolate. It was a whopping 9 bucks, but hey. The heart wants what the heart wants. Also, 4 $ for a strawberry??? I laughed at the sales girl as she told me of the steal «buy 3 get 1 free». Anyway, staff was super cool and helpful (the one person i did talk to), would come again! (-:

I went here last weekend to curb my caramel Apple craving. As my tummy has control over my wallet, I’ll pay pretty much whatever it costs ;-)
It came to $ 6.00. A little high for an apple covered in caramel and peanuts, but it was a darn good caramel apple!

I just can’t help myself when it comes to the caramels apples here. Just so good! The service is prompt and the apples are fresh! Their caramel is perfection and sometimes when you walk into the store you can catch someone making it fresh! I love waking in and along a big whiff! Smells so sweet! I love it!
Definitely check this place out!

I’ve been here a couple of times with my family, always to buy something chocolaty for my little sister and mom.
Here’s a list of pros. There’s a lot of variety here, from different types of chocolates, to fruit covered in chocolate, to rice krispies! They even have dog treats here, so that’s pretty cool in my opinion. Most of the time I get the banana covered in chocolate and toppings (peanuts and sprinkles), and it’s pretty good. My little sister sure enjoys it, but my mom finds it to be too much and she thinks it can get sickening really quickly.
Now onto the cons. It’s a chocolate shop, and like any other chocolate store, there’s really nothing special about it. Sure the chocolate covered apples are great, heck I’m pretty fond of them myself, and I don’t like chocolate that much. But the thing is, there’s no actual wow factor to it other than the bear by the front of the store. That thing’s pretty darn cute. Which is why I’m just giving it 3 stars. Sure it has some great stuff, but every other store has some pretty cool stuff too — what makes this place any different from them?

Rating: ZERO
Well, you can see from our check ins that we have visited many other Rocky Mountain Chocolate locations. We always buy the same thing, 1 – 2 cheesecake apples.
We’re simple people that just like to buy what we enjoy.
Our visit to this location this past weekend started out no different than any other visit.
We walk in, we see the big stuffed bear and we waited being people close to the door because the shelves and stands made it hard to know where to actually line up.
Once we were next we asked for our usual cheesecake apple sliced.
We just had dinner so we were going to eat it at home… our usual routine!
Later that evening, we settling down to have the apple, took it out of the bag and boy what a disappointment.
The caramel was not cooked well the outer layer was sliding off the apple. We tried one piece and it did not taste right. Not only that, there was quite a collection of water/​juice on the bottom of the plastic.
I called the next morning to let them know and the response I was given was that it’s normal and that happens.
Well its not normal because it has never happened to us before.
Just left the store after going once and was told to come back in 10 – 15 minutes when the supervisor comes back. We did and we advised we weren’t anticipating being this area and we do not that close. Even after the call I made there was nothing they could do unless I had proof.
Well my next visit will be with the nasty apple still sitting in my freezer for proof.
I will never buy again from this location.
I want money back.
And Will just a heads up your staff could use some training on providing great customer service and also they could be trained on how to hide their sarcasm and facial reactions instead of doing it right in front of them

When they’re out of milk chocolate for the strawberries wait is 30 mins, the one at The District takes 10 – 15 mins. Go figure

For a chocolate place it’s not that great. I give it 3 only for their chocolate covered apples, which are pretty fantastic.

The store just opened and they didn’t have any peanut brittle. There reasoning? They are keeping their inventory low. Seriously?

I drive to this location all the time just to get their cheesecake caramel apple since it’s closest to my home. I’ve tried most of their caramel apples but nothing beats the cheesecake one. Solely based on the apples I would give them 5 stars. Overall they get three stars because their customer service is really disappointing. Whenever I come here I hear the coworkers gossiping amongst each other. Probably one in five times they would greet me and get back to talking. One of the girls named kaitlyn looked at my cousin and said «oh, did you just dye your hair? Oh wait nevermind it’s just faded.» Someone should teach that girl some manners and basic etiquette. If you don’t have anything nice to say don’t say anything at all. I decided to write a review based on this one experience I had. I wish their were another location close by so I could avoid horrible customer service from this one.

I’m a frequent customer here at this location considering its the closet to home. I called ahead and was told that they close at 10 and i figured perfect not a problem. I arrived at 9:50 and doors were locked, employees saw us and decided to ignore us by turning off the lights. My sister had to call and ask them to open the door and even then they were hesitant… Finally the door was open and from then on it was a horrible experience. The girls were super rude didn’t even acknowledge us once the doors were open. All together this was the worst experience ever!

I used to be a regular customer of this company at the Ontario Mills location as I use to work in the mall. I alway looked forward to getting cookies and brownies. I haven’t been to Rocky Mountain in quite a while so I thought I’d stop by to get some treats. As I walked in there wasn’t a specific line so people were scattered in this small store. After trying to get an employees attention I had to ask about the brownies and cookies as none were in display cases like the Ontario mills or Huntington Beach location. The employee grabbed a brownie that was individually wrapped and in a small basket. She did ask if I wanted anything else and so I figured why not let’s get a chocolate chip cookie and then want back to that same area where the basket was and above it were two cookies individually wrapped. It was $ 5 for both. As soon as I left I opened up what seemed to be like a CD wrapper around the brownie. Once I finally opened it I felt the texture of the brownie and knew it was not fresh. It was very hard and dry. I was extremely disappointed as I’ve had great brownies from the Ontario mills location. It was a bummer that my rare craving for a brownie was not met. I have not tried the cookie yet but I’m not expecting much.

Eh this chocolate store is ok, but leaning towards the lower end for me. I wasn’t really greeted at the store as it seems the employees were too busy chatting it up with their friends to help me out. How do I know they were chatting with their friends? Because those people didn’t buy anything and were talking about some silly relationship crap. Boo hoo, gimme my chocolate damnit. I waited for 5 minutes, just browsing around. Nobody bothered to approach me asking if I needed something. I had a more friendly approach at gamestop and the person could barely see me.
The selection were slim. Some nice pieces here and there but I wasn’t all too impressed with it. The prices were a bit too hefty but I was willing to spend money, but no… please train your staff to be a little more professional.

Everything here is so yummy. I like this place a lot better than Godiva because the chocolate is the same quality with a better price. Sees candies doesn’t compare either, the chocolate at this store just has a higher quality. When you walk into the store you have an abundance of things to choose from. Fresh strawberries, bananas, and apples dipped in chocolate. They also have things like homemade cookies and treats dipped in chocolate. You don’t always have those choices at other chocolate stores. So that’s the benefit of this store I’ve always loved, the variety!
They also have some candies I’ve never seen before and I just want to taste them all! They have two forms of the peppermint patty. The normal one and their own version that is less potent and a little more fluffy like a chew. I wish they had more of a sugar free truffle selection, but what they have is really delicious.
The staff here is so nice. They always offer to let you try something if your unsure of a flavor. I usually go here for the ‘pick your own’ boxed chocolate selections and that usually tides me over for awhile. I am planning on going again to try some more things too. The chocolate dipped apples catch my eye every time! :)

Walked in… The girls were so busy visiting that I got ignored. No chocolate gummy bears for me tonight. Wal-​mart special on Black Forest gummy bears here I come. I will say that the store design is appealing.

Hello Chocolate covered Twinkies! I love this place! It smells good, huge selection of chocolaty goodness, very clean and super friendly cashier. Came here today after lunch, ordered one milk chocolate and one dark chocolate covered Twinkies and one large chocolate covered pretzel and paid a little over $ 7. It was fantastic!
There is a $ 5 minimum to use your ATM card but that’s no big deal because you can easily spend $ 5 in this place.

Finding this little family-​owned and run chocolate store was a sweet surprise! While doing some Christmas shopping last week, I was thrilled to come across this cute shop and it’s wonderful candy.
Walking into this store was a revelation. The amazing scent of chocolate hit me first, and then I heard a warm greeting by one of the store’s owners (it’s owned by a husband/​wife team). The selection of chocolate was incredible, and they had tons of fun gift items for Christmas.
I was finding something for a family friend who’s a diabetic, and I had to get a few pieces for myself. This was, by far, the best sugar-​free chocolate I’ve ever had. If the sugar-​free is this good, I can only imagine how awesome everything else is going to be!
I’m so glad I stopped by this local, family-​owned store, With the holiday just around the corner, we’ll be back to buy candy for our friends, family, and coworkers. The owner mentioned they do Christmas gift baskets, so I can’t wait to get back and order soon. Also, we’ve heard the chocolate covered strawberries and caramel apples are simply amazing, and we can’t wait to try both!

Who doesn’t love chocolate covered fruit?
I know that they sell other stuff here, but I haven’t ever gotten anything besides strawberries or apples here.
Clean, more than one salesperson helping to cash people out means the lines never build up, lots of choices (even if all you buy is apples, you can choose from at least 10 different kinds), friendly service (if you ask them, they will cut your apple up for you so you aren’t trying to bite through all the chocolate and caramel!!).
Highly recommend this place if you are in need of a luscious chocolate fix. (:

Oh… I have a sweet tooth for their Caramel Apples. *mouth watering*. My favorite is the Toffee Apple. They don’t always have the best apples since a bad season can effect the texture somewhat. No one likes a mealy textured apple or one that was frozen and thawed. I’ve been lucky all but 1 time in 3 different shops that I’ve been in between the two shops here in Mammoth Lakes Cali and this shop in the OC.
This was a much bigger store with various other goodies to include gift baskets and tons of fun stuff to put inside which tempted me. BUT I refrained from going hog chocolate wild. I was here at this shop Easter weekend, so needless to say chocolate bunnies, rabbits, eggs and stuffed animals were everywhere as well as people buying everything in site.
I left with my usual take (the scrumptious apple) and they gladly sliced it for me and put it into a travel box. I ate it all by myself within the next two days. Can you say ‘SUGAR OVERLOAD?’ It’s making my mouth water just at the thought.
If you’re good with chocolates and all kinds of nuts and lots of sugar, this place is screaming for you to come and get some yummy good stuff.

i love chocolate!–
chocolate covered candy apples!!! – yummy!
newyork cheesecake & rocky road!

Chocolate Dipped Cheesecake deliciousness on a stick! Yep, it’s creamy, sweet, crunchy and dark… Eww, «No you guys are sick people, all of you and your grandmothers»… Really though it’s amazing stuff.
It’s the only thing that is worth getting, not just at the Rocky Mountain Chocolate Factory but at the giant Block of Orange peels in general… trust me.