Michael’s Shoe Repair

They say they ruined my shoes, lost my shoes, would reimburse me for my $ 80 shoes after me going 4 times to pick them up at their Chapman store that said their Tustin store had them but not to go there. I talk to them this morning at 11am and they said they’d reimburse me the $ 19.33 I paid and the value of my shoes and I told them just give me $ 40 and I told them I wanted them back damaged and all. I get there at 5pm and they don’t have my shoes and don’t reimburse me for the shoes, just the repair that they will call me Monday?!! What!!! If I do not get reimbursed and the shoes back I will report them to the better business burea, consumer protection and sue. DO NOT GO HERE!!!

Well, I think I know why others gave it one star only… I went there over two weeks ago, after stopping multiple places by my work first, to have a busted zipper repaired on a shoe. The pair of shoes were fairly new, so I did not think it was necessary to toss them yet, especially since I planned to have them repaired in time for me to wear them to an event. I dropped it off, the guy looked at it, told me how much and said two weeks. I paid up front, took my half of the ticket and left. Fast forward 2 weeks and four days, I go in to pick up my repair, which they can’t find at first (it took the gentleman about 5 – 7 minutes to look for it up front and in the back, they clearly don’t keep track of things too clearly). He comes back to tell me they cannot repair the zipper because it won’t match. I was very disappointed to hear that, especially because when I saw my shoe and I saw the other half of the ticket attached to it, IT CLEARLY HAD MY PHONE NUMBER. Why couldn’t they have called me to let me know? No idea. He at least offered to give me a refund, which I gladly accepted, except he asked me if I remembered how much I paid — they don’t keep record of transactions, apparently. I guessed $ 35, since I knew that was the minimum, remembering at the time that $ 35 was a lot to replace one small zipper. He gave me my cash and I was on my way, now a bit irritated that I need to go find a replacement pair before Thursday and wondering why in the world I couldn’t have been contacted before, I know it didn’t take them two weeks to look at my freakin’ shoe. The only thing I will say is that they were very friendly, but don’t seem to organized or on the ball when it comes to what it takes to get work done properly and right. I’ll find somewhere else to take my business and I will not be recommending this place.

What an extremely terribile place to do business, you can sense it when you walk in the place, the place is a mess, everything is dirty, and the customer service is terrible, the employees don’t care about what you want and do whatever they like??? They just want to get paid, no real service here. Overall 1 star is being generous, would not do business here again

Let me start by saying I have been coming here for 15 years and I USED to be very happy with their work & customer service. For the past couple years it has been a different shop. I went in last week to have some shoes re-​heeled. They made me pay on drop off which was fine but when I went to pick them up they could only find one pair. The guy kept me waiting for 5 minutes while he dug through stacks of shoes & purses. He finally found my boots & handed them over the counter to me — they were dirtier than they were when I dropped them off! I told him they used to clean them off and keep them in bags and he said, «you pay me and I will clean them». I will not be back.

Absolutely the worst service I have ever had at a business. It’s like the people are mentally incapable of understanding what I wanted. They just stood there with blank looks in their eyes when I asked why the job was 2 days late and the repair man was not in the shop at 11am. This place is a joke. Find another place to get your work done.

My zipper broke on my boots and i was planning on wearing them the same day to a party. Of course I freaked out because I knew most places wont repair shoes the same day. I came in and Martin assisted me. He was able to change the zipper the same day. Great friendly and fast service.

Michaels staff are friendly and helpful. I had to convince them to add a strap to the back of my sandals but when I came to pick it up I was delighted. The strap looks like an original part of the shoe. And it was a weird color but they matched it wonderfully! Thanks Michael’s Shoe Repair!

I left my shoes at this place for a week and they still didn’t get their job done on time, so I had to come back twise to pick it up. I needed my boots to be shortened, and they said that cost $ 30 because they have to use their leather to line it. They charged me $ 30 and just cut them without any lining… i have very small size feet, and shoes that i have to buy are very hard to find and cost allot. I’m so sad i picked this place… horrible job!!!

I have never seen a business operate so sloppily. They can never find your shoes once you drop them off for repair. They always want you to fill out a blue card, of which they return a portion as your receipt for payment and as, I guess, a claim check for the shoes. When you return they want to see the blue card, which they immediately disregard and go off plowing through piles of shoes. The next question is always, «what kind of shoes were they?». Your lucky if they find them. We should have quit going here when I was told that they sent my shoes OUT to be repaired. That made no sense at all but we decided to give them one more chance.
My wife dropped of a pair of her shoes for repair. She went through all of B.S. with the card, paid her money and left her shoes for the requested week and then returned. She produced the claim check, answered the inevitable questions and waited while the girl rummaged through the pile of shoes and the good news is she found the shoes. The bad news is they had not been touched in the seven days they had them. They were in the same condition we left them in. She got here money and her shoes back and left. Hopefully never to return.

If I could give this place 0 stars or negative, I would. I dropped off my Badgley Mischka satin wedding shoes to be cleaned for my big day, and they did a HORRIBLE job.
(1) There was a pen mark that left a streak on the heel covered part. When I confronted them about it, they tried to say that the shoes were left in that condition. When I said I have pictures showing the shoes before I dropped them off showing quite clearly the shoes did not have that mark, they then lied and said that the pen mark was brought to the surface by the liquid cleaner.
(2) The liquid cleaner had very evidently bled on the nice clean leather bottom. Not only that, there were traces of where they had taken a RAZOR to scrape off where the leather had been ruined by the cleaning liquid. When I asked them about it, they just shrugged and said that nothing could be done.
I left devastated. These are Badgley Mischkas which retails for over $ 200. If you do not have the proper skill level to provide the service for someone’s wedding attire, the most decent thing t do is to DECLINE SERVICE, not perform shoddy work and ruin someone’s wedding shoes.
DO NOT EVER GET YOUR NICE THINGS SERVICED HERE. HORRIBLE SKILL LEVEL AND HORRIBLE CUSTOMER SERVICE. DISHONEST.

Nice people and they do good work, but every time I come to pick up my shoes it is like they cannot find them. They really need a better system.

A little too pricey than what I’m accustomed to. Didn’t do a really spectacular job… looking for a better place to take my heels.

The girl was super nice when i dropped off and the price was totally reasonable. I’m def coming back here.

As a ballroom dancer, I often need my heels retipped to avoid buying a new pair if $ 180 shoes every month. Michael’s shoe repair does a great job of taking care of my shoes without hurting my wallet. It’s only about $ 13 each pair and only takes a couple of days. Thanks for taking care of the Arthur Murray Orange Instructors!