Lids

What a horrible customer service experience. I took my hockey jersey here to get some lettering done and was super stoked because the it cheaper than any other place. The guy said he would have it done it done with a hour to a hour and a half and that he would call me. 6 hours later and I still haven’t gotten a call. So I show 15 minutes before they are scheduled to close and the store is closed already. I asked the manager if he could please go back inside and get my jersey but he told me that the alarm was set and he couldn’t go back and couldn’t get it. I work retail and I’ve closed locations and I know you can re arm the alarm. What an a**hole I’ve done stuff for my customers when we were closed why couldn’t he go above and beyond for me. I’m taking my business else where.

Thanks for hooking me up with an A’s cap so that I could go to the Angels vs. Yankees game reppin’ Oakland.
Let’s Go Oakland!
Ride or Die A’s Fan

The staff was very friendly and helpful. They had buy one get one half off on snap backs. Was really hoping it included the fitted caps.

They could have more college team hats but otherwise a decent selection. The staff was nice.

I’d give this store a zero stores if it was possible. How come every Lids store I walk into the employees seem disinterested in taking care of their customers?

Omg just got a football at this this location and couldn’t even blow it up for us it was flat. Not only that the manager, who not only looked but acted like a 20 year old had no customer service at all!!! Calling corporate!

I’ve customized several hats here. The guy that helped me out did a great job, but when I picked up my hat I had the worse customer service experience ever. When I walked in the employee was loading hats and he didn’t even acknowledge me. I waited several minutes before saying excuse me. He finally turned around and attempted to help me. I had lost reciept and he wouldn’t help me. I told him that the hats where for my company and that I could provide the debit card I used And my business card. He started raising his voice and argued with me. I ended up getting my hats that I had paid for. I will never shop here again. The employee should be fired

Love the layout of this store, don’t feel to cramped. I was greeted immediately and asked if i needed help with anything, the reps seemed ready to help with any customer questions. When I was ready to pay the rep who just so happened to ring up my hat was super fine! I purchased the hat i wanted and would definitely return to this store when i am looking for another hat .
I would so recommend this Lids Store to anyone! Love this store!!!

Ok selection of hats. Nothing to spectacular. I just go here to get the traditional fitted baseball caps. Yankees all day people. Can’t do that Navy one though so I gotta run with the Black cap. Prolly coming back to get the Chicago White Sox one too.

A small store but they have everything you need! The staff here are nice and helpful. The store is never too crowded either.

The store is small and cramp.. .
I went here looking to find a specific angel hat.. .
the ONLY employee was so friendly and helpful.. .he offered 2 call the nearest store since his store didn’t have it.
It was nice of the other customers in the store also help me on locating different LIDS stores 2 find my hat.
Im still on the search of finding my hat NONE of the STORES in OC have it and it is sold out online :(
if anyone can find me this hat:
in a 7. .. i’ll be eternally grateful! :)

My BF and I went into Lids at The Block this afternoon, looking for some UCLA hats. The store was cramped and full of ugly styles. When we finally found a sales associate and asked for something UCLA, she goes «Oh, we don’t have UCLA, but we do have Cal.» (as if the two are completely interchangeable).
I realize that Orange County has a heavy bias toward USC, but come on. If your store is in So. Cal., you’ve gotta have at least a couple of Bruin items. I will not return to this store.