Connex Credit Union

The worst credit union I have experienced. I wouldn’t even give this place a full star if there was a choice.
First off, the person there Michelle (I believe she was the assistant branch manager) who opened our accounts was not very personable or inviting. Her tone was almost rude. She is pushy to sell one of their services to you. At that moment it should of given us a good indication that we should of just walked away but still gave this credit union the benefit of the doubt. Big mistake!
Second, when opening the account she told us if we wanted to do the e-​statement so that we wouldn’t be charged for getting paper statements so we said yes. Unbeknownst to us we actually had to sign up on their website and actually set it that way instead of setting it up that way initially at the branch. Thus we were charged a dollar for it.
Third, we requested checks and she said no problem and that it would get to us in 5 – 7 business days (pretty standard) it’s been over a month and we still haven’t received them.
Fourth, she told us that we would be sent our PIN numbers for our debit card in the mail. I thought this was strange because why couldn’t we choose our own special PIN numbers? She said that’s just how they do it.
After over a month of being a member and the culmination of all of these problems, we decided to close our accounts. I went in the line at the credit union and the teller tells me to wait at the chairs and someone momentarily would help me with that. After waiting for over 15 minutes, someone comes over and asks if I needed help. So watching several people come in and do their banking, no one alerted any of the other people in the cubicles that I was waiting for them.
When the person (Shelly I think) asked me why I was closing the accounts, I explained all the problems. She promptly gave me solutions or options to rectify those problems which was news to me since it was not explained to us. Also there was no apology or any type of acknowledgement that they were in the wrong or even a courtesy reversal of the $ 1.00 they charged us. The dollar isn’t a big deal but it’s the principle of the matter.
Being in the service business myself, I feel that this is the worst customer service I have received. I warn anyone interested in opening an account with a credit union, stay away from this place. There are far better ones than this out there.

This is the worst most antiquated banking system I ever saw. If you have a loan and no checking account at this bank you cannot pay your loan on line– nor can you drop it off at one of their drop boxes because they don’t exist. Your only option is to mail in the payment by snail mail or do it at the branch during one of their inconvenient open hours. Cant wait to pay off this loan and get out!!! On and to top it off, all phone numbers on their web site are out of order. If I could give this bank no stars I would.

Took me way too long to discover the benefits of a credit union. Moved & had to find one that allows me to continue business with my out-​of-​state credit union as well as open new accounts.
Is it appropriate to share employee names on Unilocal?The Orange branch has been wonderful to me in many many ways on every occasion.
From the first, everyone was welcoming and informative. Additionally, one person in particular had the patience to deal with what became a number of complicated financial scenarios. She has the confidence to say she will double-​check on an fact or issue rather than assume she knows every answer to every question.
The tellers are always welcoming, friendly, and genuinely helpful. They are up-​to-​date on banking and the specific services Connex offers. If there is any way for you to save money, they will share that information with you. They take the time to make each transaction a pleasant experience without holding up the line. Regardless of the number of people in line, never have I witnessed impatience or outbursts from customers or employees.
I have conducted business at the North Haven HQ, Hamden, Orange, and New Haven branches. The professional and friendly attitude has been consistent throughout the organization.
If you are allowing yourself to be exploited by using a «real» bank such as B of A or Chase, RUN to a credit union. Connex offers many advantages that save customers time and money and the service is exceptional.