Chase Bank

Good Customer service. I live in Weymouth, MA and since chase didn’t have its presence in Mass i drove all the way to Milford, CT to add wifey to my account and of course update some changes. The first time i drove i had insufficient documents to establish my wife as an authorized user. Katherine Vendryes explained us what we would need. I was disappointed for the 5 hour drive back and forth. I didn’t lose my hope though. Got the necessary documents and visited her this week. Katherine did recognize us and then she helped us get it done. The good thing i liked was she recognized the fact that i drove all the way from Mass and saved us from another trip by giving us a heads-​up on several of the other important things. We got all that taken care in one sitting. Totally impressed. The one thing i felt could have been better was if they answered the customer calls where people like me would be driving me from neighboring states. I called in before twice to make sure i got covered on my second trip but no one picked up. I guess being a busy branch probably this is expected but definitely could be improved.

This is Chase where I opened up my accounts after getting fed up with People’s Bank. Kevan helped me and was stellar. There was no pressure selling, no trying to con me into buying a CD or something other investment. He didn’t ask me about my mortgage or try to swindle me into nonsense. It was great.
Every time I go there now, people recognize my face and make a point to say hello. I’m not sure how they train their staff, but other banks could take a page out of their book. It feels homey and like I’m well cared for. I’d highly recommend this specific location as well if you need to open up any accounts. Like I said — no pressure, quick, and easy.