Hampton Inn & Suites Orange Beach

VACATIONERS BEWARE! This hotels accommodations may be nice and clean, but a huge damper will be put on your vacation when it comes to dealing with the incompetent front desk employees. It all started before we even arrived to the hotel, and I received a call about the card on file being expired and them needing another card to hold the reservation. This sounds like normal policy EXCEPT the lady kept calling me Bridget (my name is Brittany) even though I kept correcting her on my name and asking if she was sure she was looking at my reservation, she insisted it was me. Well it wasn’t a surprise to later find out it wasn’t my reservation that she was adding my new card information to and was charging me for Miss Bridget’s room instead (which was more expensive). This was a hassle to sort out right from the very start of the vacation.
Due to the previous mix up we got put in an ocean front room even though my reservation clearly said «inland» I wasn’t going to say anything as long as I was being charged the lesser amount (btw this was not offered as compensation for the mix up with the card it was just an overlooked mistake by their incompetent staff). However, my theory is that they realized this mistake later and were going to find a way to make that extra cost back. The third day of vacation I receive a phone call about a $ 250 «smoking fine» being charged to my card (which actually ends up being $ 277 after «tax»). I went down to the front desk to find out what this was about. Now for an extra special shout out to Wendy– AVOID HER AT ALL COSTS!!! She is rude and disrespectful. I asked what the charge was for because we had not smoked a single cigarette in the room, only on the balcony. She said that there is no smoking on the balcony; that is considered «part of the room». I explained that we did not know this, there is nothing posted about not being able to smoke on the balcony, etc. Her exact words were «it’s common sense.» Is it really «common sense» that you’re not allowed to smoke outdoors when there is not a single sign or policy listed of such rule? We went back and forth on the ridiculousness of this fine but did not get anywhere. Throughout the rest of the trip we spoke with many of the very friendly housekeeping personnel whom all had very poor reviews of Wendy. Bottom line: don’t stay here unless you want an endless battle of fees, overcharges, and mistakes.

Arrived 9am Monday, check is not until 4pm. Front desk was able to check me in anyways-​much appreciated after 15hr drive. Hotel is exceptionally clean, even with it situated right on the beach.
Breakfast 6 – 10, good selection standard for all Hampton’s. Staff kept everything replenished and quickly.
Front desk staff– you are amazing!!! Friendly, had conversation like we have been friends for years. Gave great suggestions to eat at local places.
Wifi didn’t work or stay connected. Hell I was at the beach, what did I need my phone for? Still gets a 5 star.

I don’t usually leave reviews, but I just called trying to book a weekend for next month and the receptionist hung up on me because she was so incompetent. I was nothing but patient.
The weekend I requested was filled up, she asked if I wanted her to look at other local hotels in the area. Yes of course, that was fine. She said the Hilton Garden down the street had two of the nights I requested available, but then oh no, when she checked again, suddenly they were all filled up! Somehow, from the time I had placed my call, and from the time she had checked their open bookings, all of their rooms, including the ones she said were available for me, had filled up! HUH!
Then, her system at the Hampton went down.
When it went back up, they had rooms at the Hilton available, but only if I booked all 3 nights, aka the entire weekend… HMMM. Seems a bit suspicious to me.
When I said «no thanks» to booking the entire weekend, she started to suggest some other place…
Literally right as the name of the other place came out of her name– click.
I know she hung up on me. We had been on the phone almost 10 minutes while she kept making excuses.
She wanted to upcharge me for rooms after she acted like they weren’t available.
Don’t go here.

Overall, the Hampton Inn Orange Beach is an outstanding place to stay! Very family-​friendly with clean rooms and premises. All staff members that my family and I spoke with were always nice and helpful. The beachfront property is centrally located in Orange Beach, making it easy to get to nearby restaurants and shopping.
The hotel has nine floors with two elevators. Free parking was ample in the three-​story (attached) parking garage.
We stayed at the Hampton Inn for three nights during spring break season. A few observations and tips:
Go for an oceanfront view room — all of these have balconies with two chairs and a table. The views are spectacular. There are side-​of-​the-​hotel rooms with balconies, but I’m not sure about the views; There are also less-​expensive street view rooms available. Price for the room was reasonable, given the oceanfront view and the time of the year.
Great swimming pool, but can get very crowded! The pool is an indoor-​outdoor design, and is heated. The deck that is around the pool and extends down the length of the property is good for eating breakfast or just relaxing. There is a small bar near the pool — Nice with a friendly bar tender, open until about 9:00 pm.
Breakfast service — The difference at this Hampton Inn was the service. Staff members handling the breakfast were helpful if asked for anything, and continually replenished food. The food wasn’t actually any better than what you would typically find at a hotel that offers a free breakfast, but it wasn’t bad at all. Eggs, meats, waffles, hot and cold cereals — typical. However, the plus here is the service!
Easy access to the beach. There is a short boardwalk from the pool area out to the surf. There are chairs and umbrellas available to rent — This service is provided by a 3^rd party company, not the Hampton Inn. Chair rentals are $ 30 per day for 2 chairs & umbrella, or $ 50 per day for 4 chairs and 2 umbrellas. The cost can be charged to your hotel room, and the attendants are very good about moving umbrellas to keep guests in the shade. Remember to tip the attendants before you leave for the day!
Park on the second floor of the parking garage if possible. This level has direct (secure) access to the second floor of the hotel.
Again — the Hampton Inn Orange Beach is a great place to stay! Will recommend this property to friends, and will stay there again next time we visit.

First time staying in Orange Beach. Just got to remember that 3 nights ago we were staying in a condo with our friends.
The entrance and the facilities were very clean and appealing to the eye. The covered parking garage was a plus, and the extra security was nice.
The staff was very friendly and polite. At checki in and also around the place.
Very clean, especially with the number of kids roaming around.
The beach was nice, quiet and peaceful…
I was disappointed in the pool size… Maybe my reality vs expectations is what I am looking at. I thought it could be much bigger and the heated, covered area be bigger. But maybe there’s a law in sizes of pools along the beach.
I also was kind of disappointed in the rooms. I know it was a hotel, but the door did not close to the balcony. And a few small things too. But that’s just me and my room.
The other complaint was only 2 elevators and if you were on the 8^th floor it took for ever to get down. There were no stairs directly from floor 2 to 1 that Lead you the the lobby. It took you to the parking garage.
Overall I would stay here again. It was a decent stay by the ocean and the view. I probably let the little things get to me.

Hotel is fine, standard stuff for the most part, staff is friendly though undertrained.
Let me ask you this: Is internet access important to you? Yes? Do NOT stay here. Horrible; the system is woefully inadequate to meet the demand. And it’s not even the weekend! We’ve fought to stay on and are continually kicked off. I’m a high level Hilton Honors member and my premium access is always free but I paid $ 10 in the hopes of getting better service. Nope! I called the front desk and was told there is only one speed of Internet for everyone, doesn’t matter if you pay or are Diamond Elite or are accessing the complementary Internet: it’s all the same speed, which is essentially at a standstill. I was also told that my $ 10 would not be reimbursed. We’ll see about that.

Selected the hotel bc of location and was pleasantly surprised by amenities and cleanliness! Chose to stay here again on our trip home as well! Beautiful beach, fantastic location (near to all of the fun and restaurants) lovely hotel and courteous staff. One of my kids said this was nicer than the Disney property we just left. and on the beach! Can it get any better? Oh, yes it can! The kids get to make their own hot chocolate in the lobby for our walk on the beach!

This is my second stay here and am again happy with everything. The rooms are spacious and clean and the staff is friendly and accommodating. The hotel is right on the water and has a beautiful view. They kept hot coffee on hand all day and have a free breakfast also.

Rooms were clean and spacious, all the staff was friendly and polite; breakfast was better than most; I will stay here again!

We decided to book a room at this hotel after staying 4 nights at the Embassy Suites in Destin. Yes the view for this Hampton Inn location is stunning and perfect! However, the the hotel itself is absolutely disgusting! The rugs in the main check out area are dirty, the rugs in the dinning area is gross too, ALL of the furniture in the rooms and the dining area are sooooo filty!!! The bathroom in our hotel room was just

We had a great stay over the Labor Day weekend! All the staff were always helpful and friendly.
We’re definitely staying here again on some of our future vacations.
The beds including the sleeper sofa were comfortable.
The only suggestion I have would be to put more waffle makers out during the busy holiday times.

We got a great deal for a patio room with an extra pull out bed. Around $ 300. The décor is very new and fresh and the bed linens were comfy. The color schemes throughout the hotel were all very «beachy». I loved the artwork. I notice these things.
The customer service at the front was decent but we asked for cold water, they said they didn’t have it and made no offer to get any. I did figure out that I could ask the bartender at the Tiki bar for some and he did oblige. Speaking of the bar, the prices of the cocktails are crazy overpriced and you should BYOB or wine if possible.
Another issue is the thermostats in the room are not adjustable by the guests, only by the staff. It got very warm at night. Otherwise, the service was very good. I did ask for a baggage cart by telephone and they had somebody bring one up right away AND he had a smile on his face. So all in all, I would definitely come here again!
Oh… Make sure it is not «jellyfish season» because the kids were not able to actually swim in the ocean BUT the pool was a lot of fun and just hanging out on the beach looking at the beautiful ocean waves is good enough for me!

Well I give it 5 stars but thats my rating. Its comfortable, clean and friendly. We got there at 10 45 AM and our room wasn’t ready. Jessica at the front desk said «Let me have your cell, go enjoy the beach and pool and I will call you. » I know how difficult it must be to fulfill the promise to do that. She wrote my name and number on a piece of paper, telling me that this is a manual process. SHE DID FULFILL HER PROMISE. I got a call in about 50 minutes. Your room is ready. Thanks Jessica !

Excellent location! The hotel is newly renovated, rooms are spacious and there’s a great breakfast in the morning. Easy beach access although you do need to rent chairs. As of this post date, it was 2 chairs and an umbrella for $ 30 all day. Balcony views are fantastic and the staff extremely friendly.

WAY OVERPRICED… Usually love Hampton Inns but the rooms were so small… Especially with all your beach stuff… hardly room to walk…$ 300 a night and not even a beach view… was close to a DQ so we could walk to get ice cream.

Deluxe free breakfast, beautiful views, the children sure enjoy the heated pool. The bar is way overpriced however and the pillows on the bed are TERRIBLE! I do love that the pool provides extra towels and there is a hot tub. The exercise room overlooks the gulf & the rooms have small fridge & microwave. This is our second stay and we are locals. We will stay again when price drops. They sure are proud of this place. The prices rob you!
Also it’s Easter Sunday and they hid candy all over the hotel for the kids to find:) thought that was a nice gesture but like I said if you need a firm good pillow. Bring your own!!!

Room was nice and clean but a little overpriced for ocean view not ocean side during off season. Bar tender was rude, when asked if he had a certain drink he threw down the menu on the bar and we were the only two at bar so I think he could have answered the question. The hotel is in a great location and has a very nice pool. Staff was very friendly.

I was advised by locals to stay at this hotel opposed to a condo. Wow, I am SO glad I did! Perfect beds, great water pressure in showers, updated décor, GORGEOUS lobby. You can’t stay on a bad floor, as they all have great views! I would advise to request a corner suite so you get the biggest balcony. The hotel is situated sideways so all beach front rooms have excellent views of sunset. The corner rooms and side rooms on the Left side of building (facing front door) Are the best… you have an empty lot next door and great sunrise AND sunset views. The pool area is beautoiful and a great place to sit at night too! You get a great view of the beech there too. There is a 3 story free parking garage, very safe! And tons of food and shopping super close by. NOTE***Avoid the toll beech express… total rip off since it really saves you 1 – 5 mins. $ 3.50 toll!!!
Back to the hotel— The entire lot is just premium! Their board walk is very well kept and the beach… aahhhh, it was gorgeous. We even got in the chilly February ocean as it was in the 70s at the last minute. Breakfast was pretty darn good too. I was very pleased. yogurt, fresh fruits, cut up melon and strawberries, yummy muffins, bagels, various eggs, sausage, french toast, waffle stations, oatmeal, lots of toppings for everything. Also there was a gorgeous dining area that was floor to ceiling windows out to the beach and pool! The ool– indoor outdoor connected heated pool with water features and a zero entry. Whirlpool was also nice. Towel service provided and tons of great seating area.
:)
The staff was SO SO wonderful. I can’t even gush enough about every single person that works there. To say only one went out of their way would be misleading. they all should get props. From house keeping, front desk, check in, check out, food service, managers, janitors, towel boys… just all of them. The décor in this hotel is so beachy, fun and bright!
I was a big Marriott girl but this hotel have just swayed me to go back to Hilton/Hampton/Hyatt’s. We stayed here mainly because of the suggestions by locals and the fact they had balcony’s.
We will return.

Great location. Great layout. Great veranda
This is a newer hotel and it’s been done right. The open layout is very nice. The wall facing the ocean is glass. With the open foyer and the glass wall, there isn’t a bad view. If that isn’t good enough, you can step outside and find a seat on the veranda overlooking the ocean. JUST BEAUTIFUL! They offer free hot chocolate and coffee in the foyer. The pool and hot tub are awesome. The pool is indoor and outdoors. They have a glass wall that splits it in two, keeping the cold air outside.
The cleanliness of the room wasn’t quite what I expected from a hotel of this class. Don’t get me wrong, it was clean. While we were packing we found some candy wrappers and a game ticket for chucky cheese? Definitely not ours. It wasn’t expected but not enough to keep us from coming back.

Very clean, nice hotel and the staff is very friendly. It’s a great location our room looked out on the beach and was beautiful. Free breakfast every morning, very nice touch.