Time Warner Cable

This review is for the Ontario TWC store, not TWC services overall. Wife wanted upgrade to DVR box, in anticipation of Christmas movies that we invariably miss during the busy season. We brought our cable box in, were back out in 10 minutes. Pricing difference was what we expected. Our Customer service rep, Patrice, was quite pleasant, helpful and efficient! Cable has such a bad rep, had to voice yhis positive experience.

I switched from super slow Verizon DSL to Time Warner Internet Cable service. I was able to arrange for the time for the technician to come to our home to install the cable modem. When the cable modem was plugged in, we could not locate an internet signal. The technician immediately went to the cable box — newer homes have a cable box built into the walking closet — and discovered that the cable wiring was incorrect. The technician quickly fixed the issue, and the technician was really friendly and professional. A few years back, a technician for Dish Network was incompetent and somewhat rude. Therefore, I was surprised at the customer service oriented technician in completing my job order. After the internet cable installation, my internet speed increased 20X over DSL. The cable internet line has been consistent and providing excellent speed for my daily use. Times Warner Cable also gave me a $ 10 monthly discount.

Operator KA3 (Kay) was amazing yesterday. I called in, because my husband installed my mother’s new adapter but after going through the prompts to get it to activate — after 24 she still was getting the message to activate.
I explained to Kay the situation and she understood what I was talking about. She clearly was trained thoroughly about the new adapter. My mother is deaf and very technologically illiterate so I wouldn’t be able to walk her through how to fix things, unless I came to visit her again but that was not an option for another week out. My mom was getting rather perturbed not having cable to occupy her free time. so I was going to schedule someone to go to her home and fix whatever the issue was. But because Kay was so well trained, she could tell looking through her system that signal was going to her TV and should be working.
She suggested AGAINST paying the fee for someone to go out since it was probably a very easy fix. I was astonished, considering the opportunity to sponge my mother of money. I told Kay I would need to discuss my brother’s availability since he lives closer to her and see if he could go over there. I asked her for her direct line, which she didn’t have to provide, but asked for my cell phone number and a good time to call me — after I had discussed everything with my brother.
Well during that time, my mom some how managed to get everything working from playing around with her remote…
Kay called me around the time I had asked her. Which I appreciate.
Sometimes the little things are what make someone an EXCELLENT customer service rep.
I really appreciated she was knowledgeable, not just trying to sponge money from services for my mom, and did her due diligence by calling me back.
Way to go above and beyond Kay!

It is to bad that this company promises to give you a gift card to stay with them and when you do you get nothing. You call again and again and still nothing. I will not be recommending this company to anyone.

I just want to say, if you own a gaming console don’t go with TWC… The TWC app is the worst a app I have ever used… It never works properly… Constantly cuts off in the middle of programming with an error message that says the app is «experiencing technical difficulties» and says to call customer support… Then the guys come out to check it and they say the signals are all perfect… Waste of time and money… Time to check out my other options…

Looks like Time Warner monopolize Ontario (91 762) BUT!!! you have Hughesnet (866−293−8945) to choose from, $ 49.99 for 10 mps with 2 year contract. First month is $ 15 bucks and u have to buy ur wifi box. I also learned ViaSAT is another provider for Ontario.
I came here today to turn in some equipment that did not work anymore. Those two picture uploaded by Time Warner are NOT even pictures of this location. What a deceiving LIE! Time Warner can’t even post REAL pictures of this location. Why do they post pictures of some OTHER pimped out location? Update 4-​14-​2015: I had to move this from three star to one star because they send you spam with out your permission asking you to complete a survey. It’s POP UP SPAM!
Weird that Unilocal allows Time Warner to post pictures that are NOT of this location. I reported it to Unilocal and they have done nothing. Unilocalers! If you come to the same conclusion, report those fraudulent pictures. Thank You!

Time Warner Cable has a lot to be desired. Right to the point, we cancelled our service, payed final bill, and returned router. However Time Warner Cable still manages to put us in collections. Mind you when my wife and I were inside the store returning everything and getting are account squared away we asked if there were any additional charges. Basically thinking it’s to good to be true and sure enough on month later we get a call not a bill just a call telling us we’ve been put into collections.
DON’T GO WITH TIME WARNER CABLE YOU WILL HATE THE SERVICE AND GET CHARGED DOUBLE AT THE END. THEN TOLD DON’T WORRY WE WILL MISS WITH YOU FOR AWHILE IT WON’T HURT MUCH!!!

time warner is garbage

Ivonne, Operator CW2 from Customer Care is a Super Hero!
She was very attentive to my consumer needs and listened to my concerns and helped me to solve All of my Problems!
I personally want to thank her for everything that she has done for me in order to keep me as a happy and satisfied customer!
Thank you very much!

I would give this place 0 star if i could. Long wait lines, incompetent workers. It’s as much a craphole as you can imagine. Can’t wait for google fiber to become big and these guys go out of business.

this is the worse company ever! i orderedthis service and picked up my boxes. over an over they have put me off and i still dont have my stuff hooked up. first it was a problem on the street side. then it was they dont know where my wires are connect! now they cant send someone out until the 17^th of this month and i paid over 2 weeks ago! this is a horrible company and i will make sure i tell everyone i know!!!