Enterprise Rent-A-Car

Awesome service combined with AAA rates – made the unfortunate auto incident a pleasant experience.

The overall customer service sucks. Not accommodating at all. The rep pushes a vehicle on me with the excuse of it being better b/​c it costs more to rent. The car is also do for services soon. It’s ugly… I told him just b/​c it is a rental doesn’t mean I shouldn’t care how I feel driving it. The Lexus rep called and spoke to a guy who had me come early in the morning to get something more suitable. To no surprise the jerk wasn’t there and didn’t leave word with the competent (sarcasm) team members. The manager was there and did nothing more but point out what was and wasn’t available… they suck!!!

I’ve come here to rent cars several times. I must say they’re professionalism and customer care have always been exceptional. You can’t go wrong here! They’re here to help you above and beyond!

I have used this Enterprise location on several different dates. The employees are always friendly and pleasant to deal with. I used them on 91 715. When I walked in the lobby was packed. I was greeted right away. There was a loud mouth customer from Lake Arrowhead who walked in after i did. He started complaining right away because he felt he should go to the front of the line because he had a reservation. The girl at the counter told him in a professional way that it did not work that way. Just several minutes after I entered the location I was assisted. I was given my rental and I was on my way. Great service.

Never go to this car rental!!! Very bad customer service! Specially the employee named Lashone is very unprofessional and rude to us! We are not coming back here again and we will tell all our family and friends to do the same!

LaShon is very rude when you talk to her on the phone. She said she is going to do her research and will give me a call back.
I had my car serviced which is covered by my warranty at Romero motors last 9÷1÷15 and I was told that they will keep the car overnight. They provided me a car from enterprise. I made a deposit of $ 100. After my car has been fixed The following day I returned the rental car in Romero and enterprise will pick it up. Thursday 9÷3÷15 I got a call from enterprise that they charged me for a 1 day rental. I called them back telling them that the rental was covered by my warranty. I provided them with the reference numbers. I was assured that it will go back to my account within 24 hours. It’s already 9÷9÷15 and I still have not received the reimbursement. I called today 9÷9÷15 at 9 am and lashon answered. First she said she is going to hold me but she hung up on me. I called again and ask for my return call number and she will do her research. I called Romero and ask for the reference numbers. I called them back after 35 minutes because I have the feeling that they will never return my call. She answered again and ask me again my name and the date of rental. This just shows she is not doing her research. I provided her the reference numbers and when she found it she is insisting that Romero did not cover it and ask me if the service done was under warranty. I said yes. She insisted that I call Romero. I told her I did that’s why I provided her with reference numbers. We have been going around and told her if she can look up those numbers. And finally she found it and she said it will take a while before it goes back to my account because their system is old and slow. That’s why reimbursements are taking a while. I told her that I need a confirmation that my account will be credited back. And again she ask for my phone number.
She should not make up stories for their shortcomings because it just made her very stupid.

Dropped my car off at the dealer and was picked up quickly. Had my 1 year old and his car seat with me. Was struggling to carry my diaper bag, his car seat, and hold my son’s hand all at once while walking to the shuttle car, but was never offered help. Had trouble getting the latch to work in the back seat, again wasn’t offered help — the girl just sat in the drivers seat and didn’t respond when I said I was having trouble with it. Got to Enterprise and no surprise… had to drag all my things in without help as she slowly walked next to me.
I get it that she’s a girl and probably isn’t used to offering to carry things for others, but when a customer is struggling, isn’t it the obvious thing to do? Not to her, I guess. She mentioned that they get all their business from the dealers, so I guess she doesn’t feel the need to give great customer service.
Once inside the experience was fine. Chris took me to my rental and actually offered to carry the car seat for me, helped me get it set-​up in the car. He was very nice and the only reason I’m not giving this place 1 star.

Best rental experience to date. Dropped off a new car at the dealership for a service. Was greeted by Chris who took me and another gent back to Enterprise to pick up a rental for the day. Chris was very welcoming and had a good sense of humor. Felt like riding with a chum. Got to the rental spot and picked up a car with ease. Chris and the team that day made it so easy! Went back to return to car later that day, Chris was still there and took great care of the exchange. Everyone was professional and concise. Very pleased with this experience; found my rental spot should I need one in the future. Highly recommend working with Chris, if possible.

Talk about useless… this place will not honor there online price at the counter. So you can book online right in front of the useless counter person. When i booked online then she tells me they don’t even have the car i booked. Wow!!! So make your reservation for a car that doesn’t exist. Great customer service (sarcasm). Go to payless rental right down the street, helpful, friendly, and the car is actually there.

Jason at Enterprise in Ontario completely understands customer service! I found myself in a bit of a pickle with scheduling, and he bent over backwards to make the process simple and inexpensive for my family. Thanks so much enterprise!

I have rented here plenty of times and always had really good service. This last time was over the top excellent. Alan, you are a valuable part of the team at this location and made the experience fun and personable. You truly are a people person and do your job very well. Thank you for that!

Usually really nice employees. The cars can be dirty and maybe every other car that I get says no smoking but when I turn on the ac it smells like a smoker was living in there…
I dread having to drop off my car at the dealer because it usually takes them an hour to come get me then another ½ hr to get my car even after they know that I’m coming.

Hidden behind Honda dealership in Ontario. Small place but very convenient if you are having auto repair works done on your car in this area. they give you rides to places and also very quick.
missing a star b/​c they charge rentals by «Calendar days» That means you have to return the rental car same day you pickup or you get charged two days (business days).