Lowe’s Home Improvement

I went in to get my screen door replaced and Eddie was very attentive and very helpful. He then actually had to go to lunch and Kelly Mclain, another sales specialist, took over and took the customer service to another level. He actually took the time to measure my screen door and have the new one match the height! Awesome. Bless your heart Kelly. Thank you so much for making «handy work» easy.

Went to pick up brick tile and the morning shift guys were lazy. 2 of the guys would go hide after they told me they were going to go get a forklift. Waited almost 1 hr found the same guys just pushing a ladder inside. In the end these 2 women ended up helping me load the pallet of brick tiles on to my truck. Really appreciate them 2!!.

Come here if you want to make a pit stop before having to go somewhere else for what you need!

Terrible Terrible customer service.
I thought the Lowes in rancho was bad this one is worse Employees at Customer service desk
Were not helpful what so ever. Looks like Home depot and or Ace hardware will get my business From now on. I highly recommend not coming here,

I went here and found what i was looking for thanks

Good service here, lots of people on the floor. One of the supervisors recognized me and thought I had been there for an hour so he asked me if I needed any help. It was only 30 minutes but it was a kind gesture.
Pretty clean and organized facility. No complaints here.

Lowe’s get a 5 star from me because home depot is just a complete fail. I went in here looking some advice regarding hardware i would need to remount my license plate after spending an hour at home depot with incompetent workers who weren’t even able to help me.
I came in here pressed the help button, within a matter of seconds 2 employees showed up to help me, the one who helped me found the screw needed, gave me some advice and had a great conversation with me.
I was in and out within a matter of minutes and the fix worked!

So I went to upland lowes found some wicker patio chairs I wanted was instructed by the sales person only ont store had them in stock so I scanned the tag on the one on display and it showed them to be on sale the sales girl assured me to go to store show the cashier sales price they will match the
price right there, So the next day I traveled to the ontario lowes on grove to get them, took them to cashier and she told me they wouldn’t be matching the price that I would have to return home purchase the chairs online at
make sure you click on store pick up then I was to return to store and pick them up I asked for store manager and another employee walks over and says to the other girl let me guess another
problem as if I was a moocher trying to get something for nothing and this happens constantly, Wow so i called the store asked for the manager and the phone just rang rang rang then disconnected so I hit redial and after three calls I finaly get an assistant manager who informs me hes busy and he will be there when he gets done so I sat down and waited he never showed so now im over the chairs and im on the way out the door when I see this huge sign that says they have a price match plus 10% discount policy So apparently only on certain stores but Iam still in shocked they wouldn’t price match off their own website, So I return home and go on their website to complain someone named JANA answers the angry Email with an email insisting someone from the store will be answering me real soon so the next day I get an email from the assistant manager who didn’t have time to talk when I was in the store, And OMG he writes COPY AND PASTE fill free to contact me at your earliest convenience. I will be off Wednesday and Thursday however, I will return to work on Friday at 1pm. Maybe IM no expert but according to the reviews the manager should be the guy now running the paint dept

After wandering the aisles for 30 min trying to find what I needed and not being able to find assistance in heading back to home Depot where I seem to do most of my shopping

These guys are so nice and friendly! One guy was headed out and turned around to help me. There was another time I went in half asleep and there was a guy that was totally patient as I tried to say I wanted a screen door. Somehow we made it thru my babbling and I got exactly what I wanted!

Kelly in the paint department was so helpful. He knew his products and was genuine. I was very under the weather when I came in and he was concerned and kind as we discussed our project. I wish more employees were as engaging and intelligent as this man. Good job Kelly

This review is directed towards the paint department. Had to get a small section of my living room painted. Thinking that there was no way in matching the exact paint the previous owner had, I lagged the project as long as I could. Took a small chip off the wall and headed straight towards the paint isle. The lady was like a detective from the CSI TV show. As soon as she took the sample, she began naming what kind of color it was, along with its finish. Five minutes later, the paint was done. I applied the paint and went out for dinner to let the paint dry. When I returned home, I forgot which section I had painted. It was spot on! Thanks for saving me both time and money!

I would give this ZERO stars… Long story short, why on my third trip into Lowes did some one ask me if I needed assistance. Mind you when I tracked someone down for assistance «excuse me?» The associate ignored me… smh… Really? So on my third trip in finally the associate that saw me walk by her asked me ‘do u need help with anything?’ YES! I do smh
When I told her exactly what I needed she brought someone back who LITERALLY said «I don’t know the difference» and shrugged her shoulders (she didn’t think I saw her) I got what I needed they were not of much help… I’m one to let people do their job I mean it is customer service…
On my way to exchange I may as well have said «don’t everyone jump up at one because nooo I don’t need your help»
This LOWES is one I will do my VERY BEST to stay out of…

Very few associates were of any assistance! I had a much better experience at Home Depot.

Purchased an evaporative cooler & set up an install. Waited 2 days for them to call me for the install only to be told they set me up for the wrong thing. Waited another day for the call to set up the appointment. The guy came took some measurements and said the store would call me with the estimate for the install. Waited 2 days for the store to call… They didn’t. Then I called after 5 times of being transferred and put on hold a girl took my name and number and said they’d have somebody call me in half an hour… That was 3 hours ago! I just want this thing installed! At this point I’ve had the thing sitting in my living room a week. I’m ready to just return it! This process has been so inefficient and the staff has just really showed themselves to be incompetent.

The customer service at lowes is terrible, I’ve always been a Home Depot kind of guy but I decided to give lowes a chance because the Home Depot item I was looking for was only sold online… That was a mistake, the same exact product was cheaper at Home Depot and lowes said they give 10% of the price difference, when I went to customer service and spoke with Mandy she was rude and gave me some bogus answer as to why they couldn’t give me 10% of the price. Never again will I be wasting my time at lowes and they just made me realize even more how much I appreciate Home Depot

I recently remodeled my home and spent close to 160k on the remodel. I went to lowes almost everyday twice a day. Now, the employees are great. The service is something else, our kitchen was fouled up with wrong orders. Our rug was installed by a guy that damaged my stairs. Nobody has taken care of this. My front door, that was a very bad disaster. Gina, you get an F– for the service you represent. No discounts help this. I did not ever ask you guys for them, I only asked for quality service. If I compare Homedepot to Lowes. Homedepot
a large margin. I stick to homedepot now. I finished the remodel thru homedepot.

This review is based solely on customer service. I can honestly now say at least at this Lowes location they have very little customer service. I was approached by one man because I was in the middle of the aisle looking lost this man was an all-​star there he should actually be working at a different place that values customer service more than Lowes. I was walking around looking lost because I really was. I was taught if you see a customer looking lost you approach them as soon as you see them whether or not you’re on the move already engaged in a certain Aaron for a customer or not helped by one man out of a team of I would say 20 people I seen is not very good. As far as their selection I don’t know I didn’t go there looking for building materials and whatnot but I do know other places carry out a way higher moral of customer customer service. Being helped by one person out of 20 is unbelievable or even getting one person out of twenties eye contact Is Horrible. I am definitely willing to change my opinion if I walked in here on another day and get better service everybody deserves a second chance but for now I give them two stars 1 for the parking lot being so huge to where I didn’t have to worry about parking and another star for the cleanliness that the store does have it’s not all bad like I said in the beginning this review is based solely on customer service.

Friendly staff, clean floors, organized aisles, and a great place to purchase a home gun safe. I purchased my safe from this Lowe’s because the two in Chino Hills were all out of the specific model I was looking for.
For delivery they charge $ 79 but on the Lowe’s website it says $ 70. The assistant manager honored the internet price and saved my $ 9. For the price and delivery of the Liberty safe, I was very pleased. I was also very happy with the friendly staff being so patient with all my questions. Keep up the good work.

Since I opened my business, I applied for a business Lowe’s account so I receive 5% off of everything I purchase.