Hertz Rent A Car

My SUV broke down and I got a Über to bring me to the airport. I used my iPhone to create a reservation online using my AAA discount and then used my debit card to rent a car (requires a $ 200 hold deposit since you’re not using a credit card). I used the car for 3 days and had no problems with it or returning it. Staff was very nice. Would recommend to others.

Made reservation for midsize online. Arrived and car was ready. Checkout was quick and easy. Car was good condition and worked as expected. Drop off was equally smooth and receipt was emailed to me. Great experience and will use again.

My reservation was for a full size car, but when I got there, they gave me a choice so I took the Jeep Cherokee. Nearly new vehicle in perfect condition. It was enjoyable to drive. I couldn’t have asked for anything more. I couldn’t have asked for more.

Every time I come even with being Hertz gold the line is long for returns, they always have one person working. maybe I should switch back to national

Daniel who is one of the people who gets the car returns or works at the drive out is a fantastic employee and person. He recognized me and we continued an interesting conversation about current events.
Some of the best customer service I have ever had.
Had a hard time figuring out my phone connection on the car so couldn’t use the blue tooth.
Other than that all was good,

My flight was diverted to this airport due to fog and overcast in San Diego. Unfortunately this was a classic example of «bubbling idiots» ! The 1^st attendant gave me an estimate with no contract — which resulted in me going to the gate and not being able to leave. I had to return to the office wait almost 45 minutes for them to get someone who could get it right. I missed my meeting, after a 6 hour flight from the east coast… and to top it off I am a «Gold Member». No sense of urgency or accuracy on the part of the Hertz staff — horrible save yourself the frustration — this is why I use National or Enterprise. Lastly for one day (as a Gold member mind you) it cost $ 187.00. I rented in the San Diego area a van for my family for 4 days at $ 167.00 total with Fox Rental.

I would’ve given them 5 stars but two major incident happened that ruined the experience with Hertz.
1. On day of the pickup, the car wasn’t ready. I was late to my appointment. What’s the point of reservation if the car isn’t ready? I had to wait about 2 hours. There were 3 people ahead of me waiting for the car full size car. The front counter told me the car are being washed.
2. After I returned the car, they charged me for half a tank of gas after explaining to them that I filled up the gas and showed them the receipt. They took the car to check and said they were able to put 1 gallon of gas. So they must charge me. Are they serious?! Why would I skip out on gallon of gas? Clearly the cars tank was full because it stopped on its own. I even gave it one more squeeze to make sure it was full. But apparently the gas needle didn’t surpass the very first Mark and Hertz charged me.
Thanks Hertz for ruining my experience and making me pay for half tank of gas when I had proof that I filled up the gas.

Super-​Friendly staff!
When car assigned to me didn’t meet my needs, and there were limited options left on the lot, they expedited a return car for me and got me on my way. I spoke with three agents total, and they were each professional, friendly, and a pleasure to do business with!
Well-​organized Hertz operation!

Arrived at the Hertz lot and found my name and the car’s space number on the Gold Members’ board. Walked to the car and when I opened the door it smelled slightly of smoke. The attendant said I could choose another car from a group of several vehicles a few yards away. Picked a car that met my needs, went and had a great time, then checked back in in just a few minutes with another very prompt and polite attendant. Easy peasy, and a pleasant experience.

All was as expected, as a frequent customer, the car was ready, clean, and gassed up in its numbered stall, walked up, got in, and drove off. The attendant at the check out was very friendly and helpful. Great experience!

The phone rep messed up my reservation! This is not the first time this has happened! I am. Presidential Gold card member, I rent a lot, so you would think they would know by know the type of car I like, but no, and the gentleman at the Ontario airport counter came out behind the secret door in the back was quite rude, he ended up canceling my original reservation because it was wrong and I ended up losing my points over 2000 in and I ended up paying way more than I needed to! Then to top it off they charge me an extra hour when I drop it off really! I never had this problem enterprise so I guess I’m going back to enterprise so long Hertz

One agent, longest line in the building, no sense of imperative. Staff in the back were asked to assist, and decided to … not apparently. Every other rental outfit has 4 – 5 staff behind the desk. I also received a car with brake problems. I’ll never rent from Hertz at this location again, very badly managed.

I give them 2 stars because I did get a car to drive… it smelled like a public restroom, had dents and dings all over it, wasn’t clean and had 40,000 miles on it. The mileage wouldn’t have been an issue if the poor thing didn’t look like it was rode hard and put away wet.
The lady at the counter was rude.
When I returned the car the attendant asked me about the car and I told him. His only response was, «you should have paid more.» Really?
How about I just don’t rent from Hertz!

The manager, frank, was extremely helpful! He gave excellent customer service and helped out my mom and me a lot! I recommend this place, and hertz in general, because of several excellent experiences I’ve had there! Being a gold member did seem to help, but the service was quick and friendly!

Terrible service with no regards for people’s travel time. I came in on a busy Friday and they only had two people working taking a very long time. The gold card service is also a unfair policy. We waited about an hour for a two minute service. I won’t be coming back.

Not impressed. Book with other agents if you have the option. I booked a flight and car rental for my wife, whose flight got delayed an hour at the last minute. So I decided the prudent thing would be to call and let them know right? That was my first mistake. Some guy answered the phone whose name I could not understand nor anything else he said afterwards just about. Such a thick Spanish accent that he was barely understandable at all. I had to ask him to repeat almost everything he said. Then once I finally got to explain the situation he directed me to contact the booking agent,
to make the change. We’re only talking about an hour here. I asked him if my wife’s car reservation would be jeopardized by a one hour delay. He said no as long as I go on to
and change the itinerary and enter the flight information of her airplane flight. Ridiculous. Long story short he was absolutely no help whatsoever, adamantly refused to let me speak to his manager about his attitude and lack of helpfulness, and just kept telling me «You need to contact
.» After contacting
and waiting 40 minutes for them to call me back, it made very little difference to have ever called anyone in the first place. I sit here now in my hotel room at a quarter to 5, still having yet resolved the issue. Shame on me for trying to be proactive.

Extremely inefficient and unprofessional staff. Only one person working at the desk who moved with no sense of urgency when there are 3 other customers waiting in line. Hertz, please train your staff better, customer experience and the payment process should be an integral part of the car rental business since there are many competitors out there.
Go with Enterprise if you’re in this area, they’re much more efficient and trustworthy to get you what you need in a speedy manner.

I say it every single time I fly — Hertz Gold is the way to go. Bypass all the cranky people standing in line, head to the lot, find your name, and go grab your car. On our most recent trip to the Ontario Airport we were in and out of the Hertz area in about 10 minutes, and most of that was packing the car and having the gate guard check us out.
Checking in after our trip and dropping off the car was uneventful as well. The signage could be a little better for the lot, but it took us about three minutes to unpack and get our receipt… a short walk to the shuttle and we were on our way. I am 100% sure I could have gotten a cheaper rental, but I am also 100% sure I would not have had as easy going experience… and when you are on vacation who needs the stress?

Pleasant staff. I just hated that I specifically selected an Impala when I made the reservation online and they tried to give me a damn wagon. It didn’t even have Bluetooth connect. Luckily they found something a little more suitable which was the Chevy Cruze. It was a little small for my liking but it had everything else I needed.
Because the staff broke their necks to find something better, I would definitely return to this location.

I have rented from this location several times, never had a bad experience. I will admit I’m a Gold member with Hertz and that makes it so much easier. I make my reservations on-​line and the day of of picking up my rental I receive a text with the type of car and stall number I’ll find it at.
I would give it 5 stars, but I have experienced other rental companies offering rentals for cheaper.
There are other Hertz locations around me, but they don’t offer the huge selection as here [Then again they throw a $ 10 fee for renting at an airport location (Airport Concession Fee)]. My last rental was for a weekend (Friday to Sunday); I paid $ 80 for rental (Full size) and insurance/​protection (LDW).
USAA and AAA members receive discounts.