Enterprise Rent-A-Car

Very easy process, we were in and out for pick up and delivery. Prices were very affordable. The car was awesome. We rented the Ford Flex. The customer service was great as well.

I had made my original reservation for a 15 person passenger van. This location only had a 12, so I took that one. That was my first issue with this location. Next, the associate told me that insurance companies don’t cover commercial vehicles so I was tricked into getting the insurance as well. I looked up this information when I got home and realized he had mis-​informed me and my insurance company covered any vehicle I drive. My email confirmation had a total with fees for $ 208.00 for the 15 person. My total bill ended up being $ 327.00, minus the pre bought gas was still an extra $ 70 in fees. The associate told me they would give me a discount due to Enterprise not having the van I had originally requested. There was a commercial vehicle fee and three other fees that were not in my email confirmation. If Enterprise had been up front about all of their fees, it would have not been an issue… but getting a surprise of that much in extra fees is a terrible way to do business. I called to speak with the manager about getting a partial refund because of the van size and no one every returned my call. I rented this same 12 person van from Budget in Murrieta and for all fees and the price of the van it was $ 120 a month earlier. Budget will be getting my business from now on. I will never rent from Enterprise again because the company was not upfront about all of the extra fees, only some of them.

Use Enterprise on all my car rentals whether I am at Dulles airport, Chicago O’Hare, Ontario airport or other places. Always great services & easy smooth from shuttle to picking up rental. Will continue to use Enterprise.

Excellent service that I’ve come to expect from Enterprise. Courteous employees, gave me a perfect car that I had for over a month. They figured out how to address my longer term rental situation to my complete satisfaction and happiness. A wonderful experience — nothing could have been better!

I used this location’s Auto rental services and they are great!
Easey to check-​in and out without wasting my time so that I have no problem taking my flight. Very friendly and efficient services. For the future, it’s the only brand I will rent a car!

Booked a large pickup truck for 3 days by calling office. The employee stated $ 154 for the 3 days using a Costco code. When I arrived the total price ended up to be $ 175. Not too trilled about the price, but still better than the $ 211 that my local Enterprise wanted to charge me. Employees at that location were helpful. I was picking my vehicle within 10 minutes. Picked a brand new white 2016 Ram 1500 with only 150 miles on the odometer. Three days go by and I’m returning the vehicle back to Enterprise Ontario. When the employee prints out my receipt, the total charged was $ 166. Not the $ 154 from the original quote, but I was still pleasantly surprised that my return price was lower than the price when I rented the truck. I will continue to use Enterprise for my pickup truck needs due to their exceptional service as well as their prices.

Smooth transaction. Very friendly people. Picked up car late at night. Very satisfied.

Good service; car was available when I arrived; easy checkout.

This is the worst rental car place I’ve ever experienced. Their customer service is beyond horrid! I lost my garage door opener in their rental car and they reassure me they will find it but will take days to find. One of their reps call me last Friday and tell me they will mail it back by UPS to my mailing address and i should have it by the following Monday or Tuesday of this week by the latest. It never arrived. I call them the following day and they still don’t know what happened to my garage clicker. This is personal customer property and they have the nerve to tell me that they lose it and will refund me a measly $ 50 for the loss??? I never even received the refund money. These people are crooks and they flat out lie to their clients. NEVER WILL I DO BUSINESS WITH THESE LOSERS!

The car and the service was great, but the sales person was a crook. While being shown the full sized car I had reserved, the employee talked me into buy the Damage Waiver coverage. I normally don’t buy this, but on this occasion I succumbed to the «doom and gloom» sales pitch. I was first quoted 19.00 for the coverage, but when the employee was putting the info into a hand held device, he claimed he made a mistake and it was actually $ 25.00…I still agreed to take it… my bad.
When I got my printout of the bill, I saw the charge for the Damage Waiver coverage I had agreed to was billed at $ 16.00, and the employee had added something called «pai/​pec» for $ 5.00 and Roadside Assistance for $ 4.99. The «pai» is for Personal Accident Insurance and the «pec» is for Personal Effects Coverage, neither of which was mention to me. I certainly would not have purchased Roadside Assistance since I have been a member of AAA for over 45 years.
I immediately sent Enterprise a very heated email disputing the charges and advising I had no intention of doing business with a company that used this type of illegal sales trickery. To their credit, I received an immediate answer and received credit back on my credit card for the disputed charges. The email also said the employee would be «counseled» regarding this incident. I still have no idea if this is a company practice, or the employee was a lone wolf trying to pack his commission.
Anyway, the three stars is because of the company’s willingness to fix the problem. Hopefully this post will make people aware of this type of practice and be prepared to confront the company if this is attempted on them.

Have only used Enterpise in the last 10 years. Great customer service all over the country

Fast, fair and friendly, thanks ERAC

I was very happy with their service. The team was very professional and efficient. I got my rental car right after my arrival. This was my second time using their service at this location. I will be returning to this location for my next road trip.

Slowest service ever. Waited for almost 40 minutes just to get my car. Cashier did not ring up car properly.

I had a very good experience with this Enterprise. On pick up and drop off, they were extremely quick, knowledgeable, and were not pushy. There was no line, and was in and out in less than 10 minutes.
They didn’t have the smallest car type that I requested, so it was a free upgrade to the next size up. The car was clean, and new! Only 4,000 miles on it! It drove really well, no problems at all!
In addition, the price was right! Only $ 60 for Friday, Saturday, and return Sunday afternoon! (I didn’t get the insurance or any upgrades). Location is also very convenient to the Ontario Airport!

My experience with this enterprise location was stellar not unlike any previous enterprise rental experience. The agent who assisted me was very professional and provided great customer service with a smile. The transaction was seamless, which was imperative as I had a date with my favorite nephew! My rental car was a 2015 Volkswagen Passat which was great on gas. I drove from Ontario, Ca to Fallon, Nv without refueling. The sweetest part of the whole deal was of course the PRICE! I rented the vehicle from ¹⁰⁄₃ — ¹⁰⁄₇ for a grand total of $ 94.37! I stay winning!!! I checked Hertz website just for the heck of it before I booked. Their rates were $ 300 – 600 depending on the vehicle class! No thanks! I’m a happy customer booking with enterprise.

Enterprise sent me an email after my recent rental suggesting I take a few moments to write a helpful review. Normally I wouldn’t waste my time doing a favor for a soul-​less rental car company but there is something I want to point out about this location.
The checkin process during non-​peak periods is completely insane. On several occasions I’ve had to wait with a few other business travelers in the lobby of the rental car facitilty for up to 40 minutes because the car checkin team at this location is understaffed. At every other rental booth in the facility people simply transact with one person at the booth.
At enterprise in ONT you wait and wait and wait. Although I use enterprise a lot all over the state, I will not be using this location again.

Always a great customer experience with Enterprise! And nearly always the best price! While I am often in a hurry once I land and need to get into a car and go, I still appreciate how courteously Enterprise treats me. It’s a little much to take so much time to walk around the car and such… Hertz and National don’t take all the time… but Enterprise is always so friendly about it.
On this occasion, I chose the prepaid fuel option. I ended up only using less than half a tank. When I mentioned it upon return, the Enterprise rep promptly credited me with the half tank, no questions asked. It was only $ 20, but that 20 bucks won them a customer for life!

Usually the best deal here. Even with all the Airport charges.
Most times I get the right car. Staff always friendly.
Don’t really care about the tablet signing. They errored on my last rental with gas fill up thing.
Not the best deal if you bring the car back with gas in it.

Enterprise is clearly the best in the business.
My need for a rental vehicle changed several times, but the Enterprise team rose to the occasion and accommodated my plans, both when I extended a few times and when I ended the contact early in the final week.
There’s a reason I always call Enterprise first!