See the Trainer

I’ve now been there twice to get a brace. The first time, it was a receptionist who helped me who didn’t seem to understand my concern. She asked some basic questions on if I had gotten new shoes or started a new program that would be the simple answer for my pain. She also suggested «stretching» but didn’t elaborate on what would be advised. I don’t think she had any training or knowledge in the field. The next time I went in, I had to show a different employee how to properly do the strap on a brace. It was an ankle strap, but when she couldn’t figure out how to do it, she said it was more for arch support and wrapped it around my foot. I also inquired about orthotics and questioned what level of hardness is appropriate for different conditions. She was unable to answer this as well. I am very disappointed in the lack of knowledge and training of the employees there. The prices were also steep for the mediocre quality, and they only have a seven day exchange policy with no returns on any foot products. Unfortunately, it’s impossible to know the effectiveness of the product without using it as you intend to and only walking a few steps in a store with it. I won’t return.

Rude, rip off. No product info. No prices until cash register.
Went in to look for leukotape. Unfortunately, my second visit to this place. Same experience– NO HELP– a clerk who knows nothing about product, s assists you ONLY in CHECK OUT. No prices on items on the shelf.“Oh, we will tell you at check out– price is on our computer.” Again, I saw one or two men in offices, but they dont come out to help– maybe they are as uninformed as they clerk. Who does business like these aweful people? In future I’ll just have to plan better and get items thru Amazon.

I am not sure how the owners of See the Trainer sleep with themselves at night. Their business model is to take advantage of the health care system so that they can charge 3 to 10 times as much as their products are worth, because if you actually competitively shopped for the products they have you would find them much cheaper anywhere else. My daughter broke her arm, and after she got the cast off the doctor recommended that she wear a brace for a few weeks. He gave me one from See the Trainer and said that it would probably be about $ 20 — $ 25 (what they actually cost). When I got the bill from See the Trainer it was for $ 69.99! I was shocked. I wish I could post a pick of the brace so that you could see it was not made well, and you would agree that there is no way it was worth $ 69.99. I called the store about my concerns and after haggling for an hour, and explaining how I was deceived they came down to $ 49.99 for something that I can get anywhere else for $ 25. I still wasn’t very pleased about this so I went to the store to talk to someone in person about the issue. The first thing I noticed when I went into the store is how nothing is priced. Not even the water bottles they have for sale. This is the main way they get away with overcharging. Simply don’t have anything priced, and send the bill to the customer. I don’t understand how this is a legal business model. Everywhere else I go to buy something they have to tell me the price before I buy it. Somehow they have figured out how to bill you for whatever price they feel like. Needless to say I got nowhere with the staff, and the owner wouldn’t even come out to talk to me. I could see them just sitting in the office. I would avoid this place at all cost! Anyone that gave this place a great rating doesn’t understand how much they were overcharged for whatever product they bought. Please do the public a favor, and don’t do business with See The Trainer.

I went in to look for a back brace the Dr. recommended. I contacted the store by e-​mail first and promptly received an e-​mail from Maurice (owner) who said they carried a similar model. I went in and Dan Coates greeted us and was great to work with. He brought out several models for me to try on and worked with me to find the best fit. I asked him if I could take it to my Dr. to make sure it would be ok (because it was different than the Dr’s recommendation). He stated there would be no problem. He even made it easy by saying if he didn’t here from me by Friday, he would assume all was well and then charge me accordingly. He even contacted my insurance company for me (while I took the brace to my Dr.) to see what they would pay for. If you’ve ever dealt with insurance companies, you’ll appreciate how nice it was for him to do that. He trusted me to leave with a $ 900 brace, call the insurance company and not bill be until I knew it was the right brace. HOW OFTEN DOES THAT HAPPEN THESE DAYS?

What a terrible place to get any help for your needs. None of the people in the offices will come out to help and depend on the front desk clerk to help walk-​in customers. Unfortunately, she knows nothing about the products they sell nor about orthopedic issues and how to select equipment to help them.
If I come in with a request like «I have an injured PCL and am looking for a brace to help when running» and all I get is a shrug and waived over to the general direction of braces on the wall, I guess I can get the same (nonexistent) help from Amazon. Cheaper.

Just had the worst customer service experience in my life. The owner (Maurice Maher) refused to let me return an item that did not fit, despite my purchasing it 36 hrs. before. Returns can only be made «for store credit» even though the item was paid for with my flexible spending account card. I’ve never seen such deceptive sales practices, probably because they know their stuff is overpriced. I’ve been a customer of See the Trainer before, but this was absolutely the last time. I hope them keeping my $ 112.00 was worth it.

EXPENSIVE!!!
Went in for a foot splint to help with plantar fasciitis. I was relieved to have found a place to get the splint as it meant that I would be free of pain in the morning soon. The person behind the desk acknowledged I was there but was assisting someone so just said one moment. I went to look around and was assisted immediately.
Overall in the service department they get 5 stars. The reason for the 3 star rating is the price of the splint. It was 45.95 with tax. When I got to my desk to check the Amazon price it was $ 22.63!!! I can see a small markup but almost 50% dang. I called to check the return policy and it is store credit only. Great service silly prices. Cant see returning ever again :(