Fat Brain Toys

I am super impressed with Fat Brain Toys. I am not a regular toy purchaser my experience with Fat Brain Toys online will bring me back again and again. Their prices are fair and reasonable. Great selection of toys and games for age ranges/​special needs and low cost shipping. And the best part is CUSTOMER SERVICE –I have not been treated with this much respect as a consumer in a long time. I had made an error in the shipping address and had received and email. Not only did they resolve the problem before I called they called me back to let me know that the package was in route. Fat Brain Toys goes above and beyond meeting customer service needs. I want to give a big shout-​out to Eric in customer service who treated me so kindly. Thanks Fat Brain Toys you have created a new big FAN!!!

I would say this is one of the best toy stores I have ever been to! There are so many different fun but educational toys here with a variety of different age groups as well. I have not come in here without finding something for anyone on my list! Not only is this place the best for the diversity of toys they offer, they have superb customer service as well! Everyone who works here is super helpful and friendly. I also love that no matter what, they ask you if you want your toys gift wrapped. For free! I love this place and so do the kids! Every time we come here, we end up staying for hours because they want to play with everything, which is no problem with the workers there! In fact, they encourage the kids to play! I love it! Definitely coming back!

I love fat brain toys. It is a great place to shop if you are looking for a unique and educational toy. Plus the prices are very reasonable. Fat brain is always a place we go for my girls birthdays and holidays. Another bonus is this is a locally owned store which makes it even better.

Online customer here: I was getting a widely available gift item, and wanted to throw my Xmas business to someone smaller than Amazon. While ordering my game (which was easy, good website), I saw the suggestion of wooden blocks, and picked a set that would spell out a kid’s name. The game and blocks arrived promptly, but the gift bag I had paid for did not — so I emailed the company, with pictures of the order confirmation and packing slip discrepancy. I got a phone call on a Sunday to rectify the situation, and the rep had noticed that I actually ordered 5 bags by mistake. They sent the one gift bag I actually wanted at no extra charge, and refunded the other $ 8 to my credit card. Good service, slightly confusing on the front end, but I always praise a business that knows how to remedy an error. I’ll use them again!

had an online helpful guide for selecting gifts, rapid filling of order. In fact too rapid. Ignored my shipping instructions.

What a fun place! Anything you need from Christmas to birthdays can be found here! Unique toys for all different ages and interests. I made the trek out here for a two-​year old’s birthday. I got him a Bilbo. Free gift wrapping! Prices are a little more expensive.

DO NOT BUY TOYS FROM FAT BRAIN TOYS!!! After placing an order with them on the 17^th of December for a product they confirmed in stock. I get an email this morning (Christmas EVE) that they in fact do not have it in stock and it won’t be delivered as promised. I am crushed, as will be my nephew.

Wow, I didn’t realize they had a physical store. This review is for the online site.
The online experience is pretty good compared to similar website. It’s not as cluttered and I like how you can specify the age and price. This is perfect for situations where you’re on a strict budget. But little touches like the packaging and even the confirmation emails make this a joy to shop. Customer service is top notch.
The inventory seems to be more geared toward science-​based toys. I can understand that some of these might be more expensive that what you can find at a big-​box. However, I don’t think you can find most of these there. There’s still quite a bit of affordable gadget/​geek toys that I like to buy for my nephews/​nieces and students.

— Nice store, but it is really small. Only about 1~3 items of stock for everything. Maybe they have more in the back, but it felt more like a high end garage sale then a retail experience.
— Neat toy selection more oriented to kinds under 12
— Prices seem a bit high for me. I would have expected items to be 10−20% cheaper.
— The items in the store can be purchased through their online store.
— The great thing about this store it you can find the unique toys that are not in Walmart or Target.
— They gift wrapped my toys at no extra charge. Woot!!!
— I took off one star because of the limited stock and high prices.

I’m one of those aunts that loves to buy gifts that are either educational, secretly have something to do with science or math, include cute/​realistic animals, remind me of my childhood toys, or are hand crafted out of wood by small US-​based companies… or some combination of all the above.
So by the time Bill recently called up his sister to ask what one of the nieces wanted and got the answer of ‘mermaid Barbie’ we were already at Fat Brain, as we have been several times before — after I ordered from them online only to realize later they’re in Omaha.
Needless to say… said niece was not amused with the ‘world of water’ science experiment kit I got for her. But hey, they aren’t all winners right? I personally had a great time with the kit — as did the other kids at the party. In my mind, that’s a successful gift, right?
I will continue to buy all gifts here until the kids are too old for the store… free gift wrapping and helpful salespeople are just bonuses. As is the amount of fun I have shopping here.

Christmas morning and the little guy is tearing through packages before we can see what goes where. The dog strolls past with two big squishy cubes in his mouth that we assume are the hosting house’s cat toys.
Sure enough we discover the giant dice belong to our new Sturdy Birdy Game from Fat Brain Toys. With the dice chewed up, we could only stand on one foot with our arms out. We contacted the Fat Brain Customer Desk for spare parts and received a replacement set a couple of days later!
One of the coolest toy companies around. Their little guy learning games are much appreciated. It’s a great source for unusual toys, activities, family tools including lines such as Think Fun, Klutz, and Melissa & Doug. They do the digging for you!
Thank you, Teri for sending out new dice and understanding our plight. We’ve increased our sense of balance at least ;)