Nisqually Automotive & Towing

Solid work. My car broke down and thought it was an alternator issues. Got towed in for free because USAA covered it (contact USAA directly for towing coverage). Turns out the battery had also gone out. It did take longer then expected and I had to pick up when they opened the next morning, they were really busy. I understand why though, they do awesome work and everything is priced fairly. I also received a military discount which was great. The service department is polite and knowledgeable. The mechanics are quick and thorough. The facilities are clean and welcoming. Would recommend to anyone.

This place is great, I have been going here for the past 13years. They have been so very helpful and knowledgeable. I recommend Nisqually Automotive to everyone I know.

My office has referred Nisqually for as long as I’ve worked there because of customer feed back (insurance agent) for tows. First time using them today personally (and no they didn’t know who I was) and they were pretty amazing. Now I see why my office has always insisted on recommending them to our customers!

Very speedy and highly efficient! The driver was super friendly and highly skilled at squeezing my car into the tight fitting garage, he left us smiling

The people who work there seem friendly and helpful, clean shop and their prices seem pretty fair. I came in thinking I needed battery cables put on on my car and ended up needing an alternator. The mechanic who looked at my car was cool. He was straight forward and seemed honest told me it wasn’t my cables but probably my alternator. He said he would check it I said ok. He NEVER once told me there was a charge to do check my alternator. He checks it and comes back and says my alternator is bad and I need a new one.
I ask Sherri the lady at the front counter how much it will be to replace she tells me $ 508 that includes the belt. I was like ok but I can’t get it done today and thank you, Then she says «that will be $ 40.00 for the alternator test» I’m confused and I’m thinking she never mentioned or ASKED me or TOLD me if I get a test done on my alternator it would cost me $ 40 either! If I had known that I would have NEVER agreed to it $ 40 is ridiculous especially when I can get it done for FREE at O’reillys or another parts store.
So I pay even though I felt taken advantage of at that point. I get home and decide to make an appt. to go ahead and get the work done. I speak to Sherri and ask her if I get the work done will that $ 40 for the test go towards the repair She said «No» I’m thinking wow that sucks! If I had agreed to get the work done right then I would not have been charged for the testing I am sure of that. Most shops in my experience would have at least deducted that charge. Sad part about it I was going to get my breaks done here too (front rotors & pads) spending at least $ 700 total. They lost a customer I would never ever go back and yes and all because of that. I’ve experienced MUCH better service than this place!
Bottom line is when you come here make sure you ask how much EVERYTHING costs even testing before you get ANYTHING done or you will be charged even if you don’t get the repairs done!

I buy gas and propane here for no other reason than I love the towing service and I want to support them. I also love that they still have free air. However, the gas station needs some upgrades.

I use this place for all car repairs. Very honest and straight forward. Never concerned about price — always fair.

This is what a service station should be… Got a flat and was fixed in 15 minutes; thanks guys good job.

This is the best and most honest auto repair in the region. We’ve had work done here on both our diesel truck and our sedan, and Nisqually always performs the service for half of what the dealerships quote.

Had my car towed from my home to the dealer, 2.5 miles. I called them because they were close by. I was not quoted a rate but was charged $ 89 after the tow. They explained it was $ 70 for the call and $ 15 for the tow. Thats nearly $ 7 a mile.

Tires were fubar, had replacments, just wanted them mounted. over 100 doller estimites at other shops made nisqually the obvious choice he got me back on the road for barely 50 $ took like 30 min and i didn’t even have an appointment! That’s called customer service, I’ll defanitly be bringing my car back!