Hertz Rent a Car

All I can say is a big, «thank you», to Casey on Monday morning and Stephanie today at Hertz Rental Car on Old Hwy 99 in Tumwater. After being rear-​ended in my car on Wednesday of last week, my insurance co asked me to call Hertz for a rental car. I had a short timeframe in which to work with and Casey had a nice mid-​size, low-​mileage car waiting for me at the auto-​body shop when I arrived there. Again, working on a tight schedule, I called Stephanie at Hertz tonight and was able to arrange pick up of my repaired car tonight. The Hertz employees were exceedingly professional to work with and they went totally out of their way to make my life easier. Thank you Casey and Stephanie! I will wholeheartedly give my recommendation of this business to my friends and family.

Wish I could give zero stars. After being told I would be picked up at one time I had to arrange my own way to get there. This location is so far out the way. After waiting over 15 mins (because the mgr Jennifer, who is the only person there was cleaning a car so it was ready to go out). I was then told I would have a compact car, which was not acceptable. But it was their own car available. The mgr who wad also the only employee was very rude and refusing to answer questions due to bring in the wrong. No one should rent here due to get lack to plan ahead and clean cars before they are ready, and pick people up on time. She is just putting customers into vehicles to get them rented not caring about personal preferences or disabilities.