Enterprise Rent-A-Car

Had rental coverage through USAA and after dropping off the vehicle i was charged $ 37.68 on 9/​25, i called in to have the charge removed which was an error since i dropped the car off at night and i was assured by a gentleman this would happen. To this date ¹⁰⁄₂₀ the charge is still there, just called in and spoke to Hannah who said she would take care of it right now, however this does not excuse them forcing me to call in for a 2^nd time.

I’m not big on corporate loyalty but Enterprise has consistently earned it. It is nice not to have to think about which company to use. Enterprise always has the best prices and I don’t know how they do it but the employees are always stellar. I’ve used them in multiple cities and haven’t been disappointed. In Olympia the staff are excellent and the car was brand new.
I am not a fan of insurance up selling but all car rental companies do that. High level corporate agreements with insurance companies to save customers this stress and hassle would be nice.

I have been renting cars from enterprise for about 16 years. I can say not all my experiences every location has been great. At this location on Carriage street in Olympia they have the BEST staff! The managers Aaron (not sure of his spelling) and Elizabeth & their whole crew there is fantastic! The managers are really knowledgeable and get the job done and done right. They make sure their customers are well taken care of. Whenever I had an issue or a pick up they provided outstanding customer service! I’ve gone to the other Olympia location once & will never go back they are poor in customer service. The Carriage street location will always get my business! Thanks Aaron and Elizabeth & staff for representing your company right! *Thumbs up*

My car had been in an accident and I just needed a car for a day Garrett was so helpful he made it easy for me I wasn’t there but a few minutes. Then due to a death in the family I ended up keeping it for nineteen days! I never had a problem I didn’t have to come back in and Ben and Garrett both called just to check in and see if there was anything I needed. I have always been a loyal enterprise customer and this location reminds me why I will stay a loyal customer.

Let me start of by saying that I have always rented cars with Enterprise and that every other location has been absolutely wonderful. This review is strictly for the Olympia Carriage Dr. location. I made reservations online for a pickup in Olympia and return at the airport after 1 week. The kid that picked us up from our hotel to take us to the rental place was nice enough, but it turned out that all he wanted was to sell us on the insurance coverage. I had to tell him 3 times that I was not interested and once he understood that he wanted to get us on our way ASAP. The car he gave us was what we asked for but it had not been cleaned (there were half full water bottles still in the cup holders and the interior was still dirty). One of the front tires had a slash in it just as if somebody had curbed it. I complained and was told that all I needed to do was call the 1800 number on the rental agreement if I had any trouble. I did ask for another car and the only offer I received was to drive the car to another Enterprise location and see if they have another vehicle. Not very helpful at all. Since I was in a time crunch and needed transportation I took the car hoping and praying that nothing would happen (which it did not). Enterprise prides itself on customer service, which I don’t think received on this occasion. It is sad in my opinion when employees are put in the position to peddle insurance coverage to make a bonus — that makes for horrible customer service.