Quality Healthcare & Wellness Center

Pro: laser hair removal works well. Tech girls are kind, I have brown skin and had very little side effects with laser treatment. Clean facility.
Con: I bought a groupon for the in the summer and of course they said I needed an additional cost because my jaw line isn’t part of the groupon. Ok I understood that but still was an extra $ 100.
Con: I got treatment at the Old Bridge location 5 times and of course they never remembered my name. But what really irritated me is on my last session I forgot to shave my neck and I asked to use a disposable razor before treatment. They tried to charge me $ 25 to use a pink BIC single blade. They even lied in front of my face and said that the razors they were providing me were ‘expensive’. I told them straight that I had a great experience with your staff don’t treat me this way on my last session and can you please make an acceptation.
This company lost my respect, business, money (I had written a $ 75 tip check for the staff to give at the end of my last session), and gained a negative review. Service your customers and don’t rip them off.

I am aghast at the rudeness and audacity of the old lady receptionist. I think she is an owner or shareholder to this company. She does not talk to the customers with respect, she is curt and not show that she is thankful for your business. I’m sorry that I bought more treatment from them, I must be the crazy one. I would ask for my money back but I’m sure a business that tolerates an ‘employee’ like that will not honor a money back request. Do not buy any Groupon or treatment options from here, there are many better places than this dump.

I’ve been going to Quality Healthcare and Wellness for almost a year now to receive laser hair removal treatments. All of the technicians have been pretty good, some better than others. The reason I’m giving five stars is for a technician who is fantastic, her name is Angelica and she is wonderful. I have had the pleasure of having two of my appointments with her, she is incredibly kind, patient, and thorough. She really takes her time to make sure she doesn’t miss any spots and I appreciate the fact that she doesn’t zip through the appointment.
I hope my future appointments are with her, in fact, I will try to request her if possible. She has been there longer than some of the other technicians and I hope she stays there for awhile because she is the best! Thanks, Angelica!

Ok let’s get the bad out of the way first.
1. They need to do something about their appointments. Waiting for over an hour and a half is unacceptable for a reputable media-​spa. They need to learn how to respect a customer’s time.
2. The receptionist needs to learn how to greet and treat a paying customer. Emphasis on the paying part.
3. They scan your Groupon without providing the service. I think it would be better to wait right before you actually receive your service to scan the voucher.
The Good:
I purchased a groupon and Irina was very knowledgable and professional. She apologized for the wait time and I knew it was out of her control. (It’s really a scheduling issue) The facility appeared very clean. Also they allowed me to see the actual vial of product to ensure I was receiving what I was actually paying for. Initially I felt fearful about my experience here based on previous reviews but I am pleased with the results. Thanks Irina!

I found this place while on groupon looking for Botox injections and I am so happy I did! Irina was AMAZING! So professional and the best bedside manner. She took her time to ask questions and explain the procedure. She made me feel so at ease. I’ve had plenty of Botox injections before and this was the best experience! I felt Irina really listened to what I wanted. The office is very nice and clean. I will definitely be retuning! If you decide to go for any injections, ask for Irina! You won’t be disappointed.

I bought a groupon for laser medium area… it said «woman’s face» was covered under the medium area… when I went there, i was told that it only covered my jawline, chin and upper lip… they would not do my cheeks or my sideburn area and said I had to buy it as a separate area… I explained that the groupon said «woman’s face», which one would assume meant full face, but they refused to do my full face unless I bought it cheeks/​sideburn separately.
This is not the first time I’ve bought a groupon for laser for face, and I have never ran into this issue before… if it says face, it means the entire face. It was their fault for not listing it correctly, and should have given me the treatment. I hope they fix this for future buyers.

I came here on a friday for an appointment regarding a dermatology procedure. Admittedly, I found out this place by none other than Groupon and they were offering a great deal. I am currently a grad school student and times are tough. Upon purchasing the groupon, i was a bit skeptical b/​c the procedure I wanted cost well over $ 3000 in other offices in the Tri_​state area which lead me to do research. I phoned in and spoke to the receptionist who was kind enough to explain to me about the Miradry procedure thoroughly. So I made the appointment. It was an hour and half trek to NJ from Queens, as you can imagine but I definitely got what I paid for (almost 50 percent off here than anywhere else for @ miradry sessions). The clinic is located in the Renaissance Pavilion with a private garage, so don’t worry about parking. Upon entering the facility, the space is very clean and brightly lit with a spacious waiting room. I quickly filled out registration forms and it was 15 – 20 min wait until I was taken in to one of the rooms by Irina the Nurse Practitioner.
In the rooms, accompanied by my wife, Irina took her time to speak to me and explain the consent form and tell us a little about herself, as well as the service to be provided. She went to great lengths to answer all my questions and concerns and ultimately put them to rest. Her warm smile and professional demeanor was highly appreciated, especially do to my apprehension and nervousness about Miradry procedure.
After the paperwork was sorted and the post procedure instructions were explained, the procedure lasted close to an hour. Within the hour, Irina was open to conversations to my wife and I and was kind enough to speak on multiple subjects which greatly took my mind of the procedure and made the time pass by faster. Being in the medical field as well, I can easily say that Irina is the consummate professional. She is able to approach any person with a warm heart and be very considerate of peoples feelings and emotional state. This review doubles as a long winded thank you to Irina and her facility for being great at what they do, with a great attitude and an awesome personality. I would definitely recommended this place and this Nurse Practitioner to others for future services.
P. S.: Their services are highly extensive and cater to an assortment of dermatologic conditions, as well as aesthetics. You can view them on their website.

The price for the laser groupon & ebates coupon cannot be beat. For that I give them 1 star. For the staff as a whole, you get another star.
Unfortunately, I agree with the rest of the reviews about the woman at the front desk. It is not a language barrier, she is simply a b***** who’s family can’t seem to find a way to send her into retirement. They would rather have crap reviews and lose customers than get rid of her. She must be a stockholder or something because there is just no fathomable reason this woman still has a job.
She is condescending, rude and speaks to you as if you’re the one with the accent. I cannot wait to use the rest of the groupon so I never have to visit this place again. I hope the owner reads these reviews and realizes how much money they are losing bc of an expendable employee. She is a liability; and one hell of a far cry from an asset to that company.

5 stars! I do not have enough nice things to say about Quality Healthcare & Wellness Center. Keri has transformed my skin from drab to fab! She is the ultimate skin Guru. I owe her the world for what she has done for my adult acne. Irina is a rockstar and will not let you leave if you are anything short of amazed with her results. The ladies at the front desk are always friendly and pleasant and who doesn’t appreciate an appointment reminder the day before?!

I have been coming here for a few months and I cannot say enough great things about it. The laser treatments are amazing. They make you feel super comfortable during the whole process & if you’re able to get a Groupon they offer you other areas at the discounted price. Now let’s talk about Keri. She has given me two facials so far & has improved my skin tremendously. She is amazing and I will not go anywhere else for my skin needs. She is friendly & committed to giving her patients the results they desire. I recommend this place 100 0000x over anywhere else.

Came her only because I got a groupon. The esthetician is okay, friendly enough but the exam rooms are very dingy and dirty looking. I was told to lay on the bed and it was clear the linens had not been changed. There was yellowing on the pillow lining…
Reception is the by far the worst. The first time I came and there were a couple of receptions at the desk and all were friendly. I came again as a follow up and there was only one person: an older Russian? Lady and she was very rude. I came in and she was on a personal call talking about her husband Omar and just asked me to sit without acknowledging me. Waited for a while and she kept on with her personal call the entire time.

advice: BUY THE LASER GROUPON, it works!!!
Yes ONE of the receptionists is rude but its a language barrier. They seem to have friendlier staff on now. The techs are always super nice though, feel free to ask them anything! I got my bikini line done, they actually cover a really good amount for a «small» area. you have to remember that it is hard to tell by the 1^st or 2^nd session but you can def tell its growing slower. By my 4rth session, the growth dropped considerably and the hair is barely there. My friend also used the groupon but on her lip, and she used to always have to get her lip done, by her 3^rd session her hair is barely there too. Also I used to have an issue with making appointments since they were always overbooked but ever since they got their second laser machine, Ive had zero issues.
All in All: Best deal for your money

I have to upgrade one star bc 1) My last visit they over looked me while I was waiting. Once the receptionist noticed she was super apologetic and even offered me a free service but I refused bc it was just an honest mistake. I wish I knew her name to give her credit. Even aside from that she was sooo much better than the usual receptionist. I wish this place would understand that their usual receptionist is probably single handedly turning people off to the business. She’s not awful but she is not pleasant to deal with. 2) I don’t know how many lasers this place has but the laser that was used this time was better than my last visits. If memory recalls, the first visit the laser had a large/​round head, this most recent one was more of what I was used to. It’s hard to explain but the laser is straight and cylindrical.

Lowering by 1 star because of excessive waiting time at appointment.

I’m knocking down 2 stars from my previous review purely because of the receptionist. My experience with the treatments has been great, the prices are fantastic.
However…dealing with the receptionist is difficult. She’s often rude, impatient, and she forgets that you’re the customer. She will give you a hard time if you cancel an appointment but she has rescheduled appointments for me due to the center’s convenience. That’s my only complaint really.

I am a continuing patient of this office. Their Nurse practitioner Irina had done my Botox back in April and I was more than thrilled with my result. i came back for more except this time i came in to have my lips done. Irina allowed me to express the results that i wished to achieve, i believe my exact words were «as NATURAL and as large as possible with my given budget». Sounds difficult to achieve, but somehow Irina had done it! No one notices that i had any fillers done. Some girlfriends of mine have asked what lipgloss i use to give my lips their full effect, but not once have they questioned their authenticity :)
In all the times i have visited this office, i have yet to have an issue with the front desk.
And for me personally my number 1 concern is that an office is clean and that the physician who’s care I’m under goes above and beyond for my needs as a patient.
There is no doubt that this office is probably one of the cleanest I’ve ever been to, everything just always shines and i have never noticed a single spec of dust (call me nit picky, but this is important to me), and Irina gives me her complete and undivided attention and has always delivered on the results i desired to achieve.

Have used them for my beauty needs and have always had positive experience. Very clean and welcoming. Irina is great, patient and knowledgeable. I would highly recommend her. Nellie at the front desk is a pro! Great customer service. They are very busy so plan ahead and call early.

I have only had a pleasant experience with quality healthcare. They are professional and care to make their customers happy .
The staff is great. No idea what mean people are referring to.
Alina is the best. She has made me hairless since my last treatment almost a year ago. Irene is great and knows her stuff. Boris is a wonderful manager. And the front desk is on point always with a smile.
I can’t say enough good things about this staff and my results.

I will never go back. When I walked in for my first appointment the woman at the desk shot a look at me with no smile. No hello. No greeting whatsoever. The woman who performed the bikini line laser hair removal looked me up and down with disdain and only did a ¼ inch strip! She asked me three times if I wanted to buy another package at the reduced rate, but it was only good today. I told her more firmly each time that I wasn’t interested. I called and asked to speak to the owner about the slim line they lasered. The woman who answered the phone could not, or would not, understand my concern. She kept telling me to shave. I asked if the owner was in, she said yes, put me on hold, then came back on the line to tell me to shave again. I asked again to speak to the owner and this time she said he wasn’t there, but he would call me back. I knew, and was right, that that would never happen. To say the least, this place does not respect people. Steer clear!
Im unsure how to comment on the comment Boris left, so I am doing it here. The woman on the phone said the strip SHOULD have been 2.5−3 inches. Now you are saying these are physician guidelines? No one I know who has done their bikini line has had a ¼ strip. No one would bother with doing it if that were the case. Though I appreciate your attempt here, I will not ever subject myself to that rudeness again and the unprofessional manner and fast talk of your company.

I have now gone for 2 laser hair removal appointments. Staff was very friendly even front desk. Not sure why other people say she is rude. Be kind and you get kindness in return. My first time was with Alina (?) who put me at ease during the procedure. I noticed a 30% hair loss after 2 weeks. I just had my second procedure with Gloria who is so gentle and caring. Even offered me breaks if I needed it. We talked the entire time and I was so distracted that I didn’t need a break.
Everything is spotless from waiting area to procedure room. Air conditioning had broken and owner came out to apologize personally for the temperature.
All in all, it was a great experience and will be looking forward to the rest of my procedures