Erv’s Vacuum Sales & Service

I’ve had a Miele Salsa for several years and recently needed the hose replaced. The shop where I’d bought it had closed so I needed to find a new place for service. I found Erv’s through the Miele website and am very happy with the experience I had. The gentleman I spoke with was friendly and knowledgeable and even apologized for the cost of the parts since this was right before Christmas. I had taken it in for the repair but was told they’d check it over while it was there. During that check they discovered the filter needed to be replaced and I was called about this and the associated cost. It ended up being an expensive repair but that was due to the cost of parts (worth it, in my opinion, because I love this vacuum!), as the cost for labor was reasonable.
The work was done correctly, on time, for the price quoted, by friendly people. All this would earn a 5 start rating on its own but I have to say when I began using my vacuum after getting it home it practically purred! Maybe it was just the new filter or some magic in their service but it felt like a new machine.
I hope I won’t need any more repairs but I’ll definitely be back for the occasional tune-​up. Thank you!

If there was a way to give them zero stars, I would. Trying to support a local business, I took my Dyson in that stopped working. I was told that the part that was broken would be difficult to get, plus expensive. In addition they informed me that the filter was so clogged they weren’t sure they could clear the debris. And I was told that the hose had a pin hole and would need to be replaced. Wanting a second opinion, I took it to Dyson. Dyson fixed it for free and told me there was nothing wrong with the filter or the hose.
It’s shameful that a local business would try and scam a potential customer and unfortunately it almost worked.

I’m giving this place the full 5 star rating because of a number of things…
First of all, I’ve been coming to Erv’s for several years whenever my Dyson needed fixing. After 5 years of hard work (we have a 135lb long haired dog) the Dyson finally died. I was looking at buying a replacement Dyson, but the «Animal» was over $ 600, sheesh! But, I had such good luck with it over the years, I was going to bite the bullet and shell out the dough.
Before I went shopping at one of the larger discount stores, I thought I’d come into Erv’s and see what they had to say. I spoke to Chuck the owner and he had a good opinion of the Dyson, but asked me to consider what he thought was the best Vac for the money, a German made Miele. He demo’d the «Salsa» model he had on-​hand. The darn thing worked really good! And it was over $ 100 less than the Dyson. He let me take it home to try in my own house and I have to say, it did a better job than the Dyson and was MUCH quieter.
So, for all the extra friendly and personal service plus really good advice and saving me money — Chuck! You Da Man! Thank you sir!
Check these guys out before you go to a department store to by a vacuum, you’ll learn a lot and come away with a well informed decision.