Team Sewell

They seem to take their time while charging $ 165/​hr for labor.
First, their labor cost is $ 165 an hour– Almost double the standard rate. Second, they just charged my wife $ 820 for a new alternator and battery, about $ 400 in labor alone. I don’t believe for a second that it took over 2 hours. They said they only logged .3 hours for the battery, so 2 hours for the alternator? BS. Even a DIY using YouTube can do it faster. If I had known it would’ve been this expensive I would have driven across the state and done it myself.
Also the mechanic implored to me over the phone how they probably couldn’t have even LOOKED at the truck except they felt bad for my family, like he’s some sort of hero. Not only am I never coming here (I’ll pay for a tow all the way back to Dallas next time) I’m never doing business with a Ford affiliate EVER again. Now excuse me while I write to consumer reports, the BBB, the owner of this dealership, and the President of Ford Motor Company– a company we’ve been loyal to, even defended since we’ve been married.

Efrain Hernandez is an asset to a very good company in Sewell. He was very knowledgeable in the vehicle I wanted and went over all he could about the vehicle and gave me a fair deal on new price and trade in. Art Montoya in Finance was most helpful as we’ll, both we’re very friendly and willing to help in every way.