Fuddruckers

This place is not what I was expecting. Came in from Houston where all the Fuddruckers are outstanding and have excellent service.
Was here 2 hours after the lunch crowd so it was pretty empty. Immediately I notice that just about half of the tables are dirty. Not just mildly dirty, full on food and plates left on the table. Kinda gross but whatever. Get in line and order. Placed my order and told her medium well on the burger. I eat medium rare steaks and can eat pink burgers but prefer it medium well. I’m glad I can eat it pretty pink because it was pink throughout. Then going to get the mustard and ketchup. Kinda gross where they are and people had obviously let all the various sauces leak on the table. Then going to sit down. Right across from me is the manager. Nice shirt and looks professional. He was eating with a friend of some sorts. Tables are all still gross and the one I finally sat down at had to be wiped off due to salt/​pepper and spilled mustard. Didn’t even check up from them. I’ve worked in the restaurant industry years ago and my managers never took a break unless all work visible to the customers was finished. All in all it was a decent burger but not up to par with the others I’ve eaten at before.

This is a tough review. I absolutely loved the atmosphere here. I loved how they just served burgers and you built it yourself after that. I loved that they have buffalo burgers.
I loved the soda machines since they have the all purpose machines that serves everything, which is great because I drink Diet Dr. Pepper and most sit down restaurants dont carry that.
The service was fast and the staff was friendly.
However, the fries just weren’t good and they tasted like they had been sitting awhile which couldn’t have been because they were busy and it was dinner. My son wouldn’t even eat his and he loves fries. The burger was good, but nowhere near as good as buffalo burgers I have in other places.
I’ll give it another try but I hope it is better tasting next time.

Wonderful service! I fed 30 kids today. They were all eating withing 15 minutes! I was very impressed!

Kind of on the slow side for just ordering a salad. Also, they hide the salad dressing and only one person knows where they keep it. Half of the tables were in need of cleaning which has been my experience throughout Odessa.

This is in response to an earlier review I posted a few weeks ago. I wasn’t expecting to get a response especially from a manager. But, one of the managers did respond to my concern and it more than exceeded my expectations. So kudos to the manager that took it upon themselves to handle the situation the way they did especially to give me a $ 25 gift card. That was more than generous.

I don’t even like burgers but I eat here all the time. I get the three cheese burger and it’s amazing, so melty and cheesy. This is the only burger I will eat.

Great place to eat while shopping at the mall. Good burger and always tasty for my family of 4. Usually get my burger cooked medium well and comes out perfect and love adding a fried egg and avocado and mushrooms on the side. (Yes I am weird but it’s delicious) I was not a fan of the bourbon burger and sometimes when I call in and go pick it up they haven’t even started my order until I get there that’s the only reason why I have a four star. Other than that my kids love the food and every time we come shopping at the mall we always stop here or we love to come after church. Sometimes it gets packed but you usually will get your food fast. We love coming here to just get a good meal

Burgers no flavor!!! I had the bourbon burger and I was extremely disappointed! Over $ 10 for a burger and fries … the wedge cut fries were soggy and not fresh, been a long time since I’ve been to Fuddruckers and it’ll be a whole lot longer before I go back! Two words FIVE GUYS!!!

there are good but sometimes they over cook the meat… but beside that there good… there fresh ingredients and they can actually build your burger what ever you want… on it… any kind of beef like any kind from ostrich to bison… bison is my favorite…

FUDDIE’S!
Nice place to eat at the mall, good fresh food, you make your order for the sandwich and fries, then you get to load your sandwich with the good stuff (Veggies, ketchup, mustard, cheese, etc.)
I recommend the rib eye steak sandwich, pricey, but delicious.
If you visit Fuddie’s you will most likely return for more.

A great hamburger in a part of town devoid of good burgers. The ²⁄₃ lb burger was cooked just right, juicy and flavorful. The condiment bar was fresh and frequently stocked. The fries were tasty but not as crisp as I would like.

This was the worst Fuddruckers I’ve ever been in several states.
They got my order wrong and didn’t try to correct it. The supervisor was very lackadaisical about everything as there were other customers having problems.
I will try other places in the mall next time I visit.