Hilton Garden Inn

I would suggest people inquiring about this place should read other Unilocal reviews on this hotel to get a flavor of what might be going on here. And if you enjoy reading Unilocal reviews do check out more of Mike O.‘s (he also reviewed this hotel) reviews of his travels, marvelously entertaining yet informative.
Anyway, from those reviews and the one stay for me, I’d have to say that if there are issues here it must have something to do with the management’s presents on site, assuming that they are not absentee manager/​owners/​franchisees etc. Yes, the front desk could maybe use a little hospitality industry 101 polish but still if so, it’s their managers that should be on top of this, and apparently this place has been open since 2010, so by now…
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So here goes, as far as basic hotel amenities and expectations go in the midwest and I guess elsewhere this place is an easy 4 star, at least for me, ’ nothings missing ‘. — -
— - Except the breakfast. How hard is it to screw up breakfast? There’s plenty of lunch and dinner in this area and I wouldn’t even expect the Garden to compete in those categories, but breakfast and on a typical Saturday weekend, a time when food project managers should know what is going on in their establishments since it’s pricier, busier and just plain this is when hotels make their money time, unless I’m mistaken. A string of occurrences finally got through my thick skull that this morning was not a one off happening, come on, stock up for the weekend management, please. So we are not a convention just a couple, but we are still customers, and I might add there was some meeting room set aside for a larger group of something that morning, maybe they didn’t plan and we got the short end of things. If so, no excuse. The hotels job should not be collateral damage for other customers, but I’m not sure how much this contributed to the main restaurants issues.
So first, for my 1^st cup of jo from the nice lobby coffee they were out of coffee covers, okay it happens, when I went down later for the next cup to have with breakfast, the cups were all gone. Hmmmmmmmmm. So we sat down for a nice breakfast, filled out our little breakfast cards and eventually manually took them up to the food area counter since I didn’t know when someone would come back or if we were suppose to take them somewhere, after all, one of the least liked features of Hilton Garden Inn’s (at least by me) is manually guest make their own toast, no biggy, but if they cook or provide everything else handily, what’s with this quaint practice, I mean are we at some type of cracker barrel genre or something? (Heck they even DO toast) Now at least 50 minutes later one breakfast shows up followed a minute or so later by the other breakfast plate. Needless to say my manufactured toast was a slice of something by this time. Food tasted good, got extra coffee of course due to waiting around etc. I don’t blame the waitress or most other staff, I just assumed that the hotel management was possibly nickel and dime’ing there staff as in cutting corners but I really don’t know, if they are employees there or contractors. Another worker said they were getting another cook, so that was interesting. Point is so much was seemingly going wrong, only in the food area, that I wondered what was the cause, just didn’t make sense.
Other than this hiccup I liked the hotel and the Ms. liked it even more than me. I guess everyone was her entertainment for the morning. Note: if we got desperate there was always a Starbucks less than a city block away at a local strip mall. Oh the salvation!, if we needed it.
So other than the breakfast fiasco the hotel deserves 4 stars at least for our stay. Yes most of our problems do seem so first world and we should just deal. You decide. Wifi was nothing to write home about but we were only there one night for some R&R. I might stop by the Staybridge on the other side of the Interstate even if breakfast (which is usually very good at Staybridges where I’ve stayed) is figured into your rate structure, it would probably be worth the extra money.
Would I stay here again, probably, it’s a very nice hotel. But if they screw up breakfast again, then it’s no fluke.

Like similar reviews, this hotel is nice and clean but the staff is disorganized and not professional at all.
We just checked out from a weekend stay while visiting our son who is a cadet at St Johns. The hotel has a nice location and is relatively comparable to other Hilton’s in Wisconsin. At first glance it is much larger and nicer than the Hilton Garden in Oshkosh where we frequent often.
Our son last minute wanted to stay with us Friday night so we asked for an extra room. No problem. The following day at noon, I called and spoke with Maggie to communicate we would only be staying in one room on Saturday night, room 220. She said no problem, but failed to check to see apparently when my husband made online reservations he booked the second night for Saturday night not knowing our son preferred to stay the Friday night. I didn’t know once you book online (according to staff later) you prepay and it’s nonrefundable.
At 11 pm last night, a staff member by a J name (Jeremo?) called and awoke my husband and I to discuss our reservations. I asked him if this was some kind of a joke?! I calmly explained we spoke with someone to verify we were only in the one room earlier that day so there should be no confusion. He said I was mistaken, that he was waiting for us to check in. I told him we’ve been checked in since Friday. If they had questions about our room, they had plenty of time to call us after the 3 pm check in time. He was not friendly at all, nor did he apologize for calling so late. Never in my life has someone called me that late at night to discuss my reservation. It was rather upsetting.
The next morning we arose early for mass. I headed downstairs to talk to a manager about the matter. No one was at the front desk so more frustration. When a cleaning lady heard me saying HELLO she went back and found someone «in charge». When I told the manager someone from her staff called me at 11 pm she did not look surprised. She said she told (j name) that we would be arriving. She only charged us our room 220 charges for Friday and Saturday when I would have happily paid for the extra Friday night room as well. I was looking for a simple apology. She was not friendly, which is what I was looking for. A little kindness goes a long way and clearly this hotel management does not understand that.
From now on we will be staying at the staybridge which offers a larger room and a more quiet nights sleep. I’m also looking forward to trying out the Delafield Hotel next time we come which will be in a couple of weeks! Our son has four years left of school so just think of all the weekends we will be shelling out cash for hotels. Like Julia Roberts said, «Big mistake, HUGE mistake!»

I like this place, because it’s one of the few hotels in vast wasteland between Milwaukee and Madison… Really, it’s fine. Here are some things I wish they had done better:
–a few drinking glasses in the rooms (two paper coffee cups don’t cut it)
–a cleaning staff that didn’t put TWO decaf coffee packets in my room one morning
–a replenishment of towels (I put them on the floor, doesn’t that mean restock?)
–a frantic phone message while I was working that said I was supposed to check out but my baggage was still in the room and they were booked when the truth was I wasn’t checking out until the NEXT day
This place is like Hilton’s version of a Courtyard Marriott. However, Marriott still does it better overall.

This Hilton does not deserve the name while the building is fine the lobby rooms pool area are nice but the service stinks, the reception for the most part is manned by unattractive minimally attentive staff I’m talking about a crisp professional attitude not beauty. The whole sloppy attitude is carried over in room maintenance cleaning.
Even-​though the hotel is relatively new it has a worn look for several month the treadmill cannot be raised there are often no wipes, the newspaper is delivered only sporadically in short not what you expect from Hilton it’s the management not the property. The Staybridge accross the street is cheaper and better although a diamond member I will stay there next timeR

Great stay! In town for a family event and booked 5 rooms at the last min. The staff was AWESOME! Very accommodating. Clean rooms and breakfast was nice as well! Would absolutely stay again!

This hotel has a lovely lobby. The happiness stops there. I just got married near Oconomowoc and the Hilton was the closest, «nicest» place to stay. I’m really embarrassed that I sent roughly 70 people to this hotel for a full weekend.
We had to move rooms three times because the air conditioner was causing all the rooms on the third floor to smell moldy and a little like an open sewer, but changing rooms didn’t make that much of a difference. The beds were not comfortable and in our «suite,» the sheets were stained with what I hope was coffee or tea.
And one of our guests was harassed when the staff had trouble processing his credit card. He got the message, immediately called the card company to rectify the situation, and while he was still on the phone, a front desk clerk came to the door and demanded another card or his immediate departure.
As much as I didn’t want my wedding weekend to end, I was SO happy to check out of the hotel this morning.

We stayed here over Thanksgiving for 4 nights. Check in was easy, we were greeted with fresh cookies and the rooms were clean, new & quiet. The lobby is very inviting with the large fireplace so it is a nice place to visit with family. The staff was outstanding and always greeted us with a smile. The pool was a good size and the hot tub was hot — definitely a plus in 30 degree weather.
Highly recommend this hotel if you are in this area of WI.

Not a bad place to stay when you’re in the middle of nowhere.
I was in Oconomowoc for a conference and this was the hotel they arranged. We had a quick check in and were given free bottled water. Myself and my colleague had forgotten our toothbrushes and grabbed some to buy, and they gave them to us for free, an extra star for that!
The beds were really comfy and there was a coffeemaker in each room. There was a cute lobby with games to play and breakfast choices as well. There was a shopping center across the way with a Starbucks if you didn’t want to eat there.
I doubt I’ll ever go back to Oconomowoc but if I do, I’ll stay here.