T-Mobile

I was outside store 5 minutes before it opened. Guy told me i had to wait. All i wanted was to pay my bill. The computers were on, ready to process a crdit card. Not happy.

Stay away! Customer service is less than desirable. No follow up what so ever. I regret my switch from AT&T to these jokers. They promise you roses and rainbows and once you switch you get a bunch of BS! If you are thinking of switching «don’t» ! The switch and we pay the balance is a joke, once you submit what they want it comes back denied! Not once but twice and it also happened to my son. That’s where they get you. I have my share of names to name and fingers to point. But for now I will save them. Once I have been able to receive my switch payoff, I will be back to update. For now, be warned, don’t switch because they paint a pretty «pink» picture. Do your research and see for yourself that most of the reviews have to do with poor customer service check yellow pages reviews too, just as bad.

Don’t waste your time the signal is so bad I kid you not and they find ways to charge your for dumb things

Worst service ever! Both associates that helped me were extremely rude and did not know what they were talking about. I brought in my Verizon bill so they could help me with the early termination fee paperwork and they told me that it was the wrong bill. WHAT?! so I drove ALL THE WAY TO VERIZON, GOT THE BILL FROM THEM, CAME BACK TO T-​Mobile and they STILL told me I had the wrong bill. Is this a scam? I’m starting to feel like it is.

Vanessa and Shabby where very helpful and used great customer service to help me upgrade my phone and grandfather in my old account.

Horrible. Can’t access my own acct without ID. But on the phone u can access it NO ID. Crazy and wack. Way to go Joe, u blew it! Off to the mall location

Alright before you read this let me say I did end up going with T-​Mobile so this review is solely based on the customer service given to me.
I was getting an early birthday gift and had my eye on the LG G2. I was greeted immediately and walked through the phone performance and all the good stuff.
When it came down to run a credit check to see what the down payment would be, I was told at first I would only pay $ 90 out the door with the phone active and this included the unlimited plan. I was very stoked!
While the main guy who greeted me was working on obtaining a phone number, there was an employee named Heidi who was working as well as another guy. Apparently this place is a playground because these two lovebirds could not keep their flirtiness off the floor. The guy kept coming around to the station I was at to talk to the girl and show her his baby pictures and his life story.
DUDE IM TRYING TO GET A PHONE! If I wanted to see a love story, Id go home and end it on a good note with my chick;) and I certainly did not want to purchase a phone from a place where these kids cant keep their hands off each other.
Well finally after the guy obtained my number he told me the total, which was $ 320!?!
It went from $ 90 to $ 320 all of a sudden, I flipped and asked why a huge difference!?! then he responded that this included the full purchase of the phone and the plan and sim. Basically I got tricked into purchasing a phone at a steep price, the way he told me was very satisfying but at the end of it all, he was in loss of words because I was a very upset new client and he did not know how to respond back. SOOOOO he grabbed Heidi (unprofessional flirty employee) to ease the confusion and fix the problem.
Luckily I was very eagered to get a new phone and switch from Virgin to T-​Mobile in which I thought I would never do. I ended up paying for what was asked and I even requested to pay it in smaller increments to what the original guy said I could, but apparently he got his information wrong.
Anyways, the customer service here is no good. I believe the only reason why the raiting is high, is because of the phone T-​Mobile carry. As far as professionalism goes over here, they need to re-​teach or re-​think who they hire. I work in Del Mar in a Luxury theater and out off all the kids we hire there compared to over at this T-​Mobile place… it makes T-​Mobile customer service look like a Chuck E. Cheese except for kids running around looking for love at work.
I wouldnt come to this store, your best bet is to go to the mall or the other location off Douglas to be treated in a respected professional manner.

I had the BEST phone experience of my life just now. I just moved from Sprint to T-​Mobile and can’t say enough great things about the customer service, the T-​Mobile plans and how they run things in general.
I went in around 6 tonight (Wed) and it was pretty busy, there were about 4 people ahead of me, and I did have to wait a while. I have pretty short patience and normally would take off after 15 min of waiting, but Erika continued to update me on the wait time, and I seriously hate Sprint, and hate the phone I just turned in, so I waited.
My complaint about the experience… is that people come in with their kids and let them loose like they’re at the playground or something. I really wanted to check out the iPhone 5S and the 5C to see what the differences really were and if it made a difference to me and my needs, but every parent in there was totally cool with their kids monopolizing the display phones to play games. Yeah, I’m here to spend what will ultimately end up being hundreds of dollars, but your kid needs to play Angry Birds pretty bad I guess. This is no complaint on the store, I am sure the people that work there would prefer people get their kids to behave, or even just notice that an adult with a credit card and a shitty phone might want to look at the iPhones and get the brats off them. I had to stalk the kids and if they got slightly distracted I would swoop in and grab the phone so I could have a look. One little girl dragged the iPad Air from the display thing that has a cable connected to the back to the display unit, down to the floor and almost broke it off the display. Ugggghhhhh.
When it was my turn, Erika happened to be helping me, and I am so glad! She was extremely pleasant, articulate, knowledgeable and is a great asset to the company. I pretty much knew what I wanted/​needed, but she went over any questions I had, explained the Plan to me and compared it to my current usage so I could determine if the data that comes with it is enough, etc. Got my number ported over, transferred over 1500 pics, 377 contacts… and because I had to wait so long she gave me a free phone case of my choice, which was awesome. I am in sales and I definitely understand you have to give something away sometimes to get something back. In this case it comes back to Erika in the form of this amazing Unilocal review! :)
I love my new iPhone 5C, I definitely did not need the extra storage or fingerprint scanner from the 5S, this is plenty of phone for me. I actually use it as a PHONE, you will never see me playing games and shit on my phone. I use the basics: Phone, text, email, Facebook, Unilocal,certain apps, navigation… the 5C provides ample ability for my needs.
My bill goes down from $ 95 to $ 82, including insurance, which is $ 50/​mo for the plan and $ 10 for insurance and the Jump Plan, and $ 22/​mo which is the cost of the phone itself spread out over 24 mo, no interest. So I have a better phone by leaps and bounds, better coverage and customer service, and it’s $ 13 less per month, and I can trade this phone in every 6 months with the Jump Plan. And I am sure less dropped calls than I experienced with Sprint. And free text and data when out of the USA, instead of crazy charges like I used to get!
Erika was fantastic! I can’t decide if I love my new iPhone or Erika more!!! I can’t leave Gordon out, he was not actually helping me but he was friendly and attentive, they both knew I had been waiting a really long time and were sympathetic, and funny.

The staff is very helpful, they helped me install an app that didn’t get transferred when I got my new phone. Now I can use my GPS navigationg app when I’m out fishing, thanks!