San Luis Rey Towing

TERRIBLE CUSTOMER SERVICE!
My brother got into a gnarly car accident that totaled his car and so the police called the towing company that was in rotation to come tow his car with out letting him call his AAA to tow it. So we go to his car at the towing place and the older caucasian man I think who’s the owner said he was not able to take photos of his damaged car and then we go to the front counter to see the woman that works there and she has NO sympathy or customer service skills WHATSOEVER. She was blatantly rude and disregarded any questions we had to ask her. I felt disrespected here. The only worker there was a mechanic I believe who had an accent and he was sweet and helpful but other than that DO NOT LET YOUR CAR BE TOWED HERE!

Company was assigned by Oceanside Police Department to pick up my vehicle I really wish Oceanside Police Department would have picked another company the manager/​owner did not portray a friendly environment. My dealings was with the manager he was rude disrespectful not friendly and this is a company that I am paying to store my vehicle due to my daughter having a bad accident. You would think a company would be more friendly a lot more knowledgeable and a whole lot less disrespectful. The only thing I have positive to give this company is they stored my vehicle and locked it that is the only positive thing I can derive from my experience with this tow company

The women that work here are absolutely rude and ridiculous! I created a Unilocal account just to write a review for this company. Every time you call, the women who answer the phone have the worst attitudes. Our motorcycle was impounded and we ended up owing them $ 1700. After she ran the card for this large amount of money, she then realized they didn’t have the key to the motorcycle. They lost it! After she informed us of this, I asked if we were going to have to pay more money, she then continued with her poor attitude and talked down to me and treated me like I was completely stupid. At this point I snapped back at her. My mother later called to tell these women how absolutely rude, unhelpful and unprofessional they were. The woman then proceeded talked shit on me to my mother even after my mother told her that I most likely had an attitude because my daughter died last week. Which is exactly why I had an attitude, my infant daughter died last week. Best part is, the woman told my mother that she didn’t care that my child died and that nothing justifies my attitude. Granted, this is after we paid these people 1700 $ to get our motorcycle out of impound. These people are completely heartless, unprofessional and rude. Never again! Good luck to anyone that has to deal with these people, you’ll need it.

It should be ZERO stars but since I didn’t have an option 1 will do. Bad experience with this tow company. Items in your vehicle will be «inventoried» then the items they like or feel like its worth $$ will be left out & taken. Customer service here isn’t good etheir.

First, they are not open on weekends. Ever. Not great for business. Second, when we went in there to ask if they had a part, all we got was a head nod for a no. Great, thanks for the awesome and helpful customer service.

My car was towed by this company a couple of days ago, and when I went in to pick up my vehicle, the manager (Bob) informed me that my vehicle had been damaged. He would not explain how it had happened, just stated that, «these things happen» and that he would waive the towing fee and fix the vehicle for free. After asking a few questions about his mechanics, I decided not to take the offer since his mechanics are not ASE Certified and don’t have any sort of credentials. He became extremely confrontational after that point. I tried to get some pictures of the damage, and he informed me that I was not allowed to take pictures of my own vehicle while it was his lot. We tried to get the appraiser to come take a look at it before we took it off the lot, but since there is a daily fee and we couldn’t get someone out there in a timely manner, we decided to just take the vehicle after the insurance claim was made. Bob hung up the phone on my insurance agent when she called to gather some information. I have never been treated so poorly by a business owner before. Complete and utter disrespect, and a disgraceful level of professionalism. If you need any work done on your car (as it is an auto shop as well) go to All Tune & Lube off off Mission Ave, they are AWESOME and will give you the respect you deserve.

Absolute criminals.
I sold a car to a guy, signed over the pink slip, did a bill of sale and filed a release of liability online with the DMV.
The guy subsequently got HIS vehicle impounded.
San Luis Rey sent me the bill. I called them and explained the situation. I sent them a copy of the release of liability and contacted the DMV.
DMV assured me that my release of liability was sufficient to absolve me of financial and /​or criminal responsibility for the vehicle.
Then the guy that owns this place hires a collection agency to come after me. threatening legal action.
I can’t wait. I’m going to file a small claims suit.
I had hoped I could bring their Unilocal rating down… but it’s already at gutter level which is where these guys operate.
Update:
Here’s my reply to «Bob» from San Luis Rey Towing’s updated response:
dearest bOb,
American Capital, upon accepting my certified letter containing my proof from the DMV that I filed a release of Liability on 12/​28/​2012, reviewed said document and concluded that it was authentic and validated my assertion that I no longer was liable for the vehicle in question when you towed it three months later on 3÷22÷2013.
Kudos to American Capital for their honesty and integrity.
San Luis Rey Towing refused the identical certified letter I sent to them. That speaks volumes to their character. It’s been a fun ride, Bob. We’re done here.

Had my vehicle towed from an auto accident. The flatbed tow driver Andrew was very professional and I had no problems taking both me and my vehicle to the body shop. I will definitely use their services again.

The represenative that answered the phone was extremely rude, unprofessional, confrontational and put me on hold 3x for several minutes each. I am a professional and was seeking information for the subject vehicle. When I asked for her supervisor she said «it’s me» All she did was confirm the subject vehicle was present and demand payment/​removal of the vehicle from the site. I told her my purpose was limited and did not include debt collection on her behalf.
SO RUDE AND UNPROFESSIONAL!

I recently picked up my car from their facility in oceanside, i drove my car to vista (right between melrose and hacienda) and i had to pulled over because there was a lot of smoke coming out of my engine. when i looked at it, i saw fluids coming out from the radiator, i had never had any problems with my car in the past, when i called them, they refused to admit anything to it, were extremely rude, telling me i wasnt a a mechanic and asking me if i could provide proof that it wasnt like that before it got towed, extremely rude customer service, they truly dont care about their customers but what else could you expect from them.

Absolutely DO NOT use this tow company!!! They will steal your belongings out of your car and will hold your vehicle hostage so they can charge you more money! They’re crooks!