Pro-Tech Appliance

I was in a panic for repair on my dryer so I called Pro-​Tech and emailed as they had great Unilocal reviews. They called back right away and said yes they could be here within an hour. I was thrilled to hear this as this is a business and I needed to get it repaired ASAP. I was not at the facility when Jason the technician showed up but my staff showed him the dryer. Jason was not here even 3 minutes and said I can’t fix this it’s the vent and he had no advice on who to call. Jason told my staff it would be $ 40.00 and he was zero help… I was contacted by Jason via phone and he said he would get me a number to call for vent sweeping but once he got the money walked out the door with again zero help.
I contacted a great company that not only showed up right away but wouldn’t accept any payment until he saw it was solving our problem. Now this is what customer service should be like. NOT what Pro-​tech demonstrated. I own a business I get it as far as charging clients but seriously they could have gotten all of my business for my appliance repairs which we run our washer and dryer all day so they could have counted on a loyal customer. Not now I will keep looking for an appliance repairman. If your not sure and your dryer just isn’t drying contact Nicks Dryer Vent cleaning business. Nick will treat you right and Pro-​Tech needs to learn that was a costly $ 40.00 charge for 3 min or less of time.