Groomtech

I have had mixed feelings about GroomTech for years. First I stopped letting them sharpen my blades and scissors due to the fact that they over sharpen my shears when I ask them to just take a little off. In the past I’ve had to use them to service my dryer and the first time they worked on my dryer I feel like they flipped my heat settings but I had no proof so whatever! This time dealing with them my dryer actually stopped working and so I called them again and first off their communication with me was horrible! I run a mobile biz myself so I know the details you ask for to achieve a positive experience with your client, they didn’t double check my address so they went to the wrong place and they told me a time frame of 12/​noon pick up. I had to change my whole day to make sure I would be there for this and they were four hours late. I understand things happen but if you’re running late you should contact your client and inform them about the issue at hand! Lastly and this why I will never use them again, I called this morning to ask how my dryer was and what was the hold up; they’ve had it for over three weeks without any update! And the manager said «oh its done, not fixable!» I was livid! They have had my dryer for 3 weeks and I was not contacted about it. Oh but they said I was contacted! Bs!!! My cell phone is attached to my hip and I always check to see if I missed a call or have voicemail and NOTHING!!! And honestly if they had contacted me and I hadn’t returned their message maybe they should try and contact me again!!!

I had my first and last experience with groomtech. The lack of customer service was astonishing. I’m actually surprised there aren’t more complaints on here since I have heard nothing but complaints once I started asking around and have now taken my business to Cindy at KC Rapid Edge. This place is ALL about the customer!

I have been using groom tech for years and have had quite a few issues but because of the customer service being so excellent I kept giving them more chances and kept having them fix what blades and scissors of mine I was having issues with. Unfortunately I should have been a little smarter. My blades are almost ruined a few had to be trashed and my scissor were messed up. I found a new sharpener and he said that he is astounded with the way my equipment looked he told me many of my tools look terrible. I will NEVER use groom tech again. They may be reasonably priced but they do a TERRIBLE job.

Groomtech provides the best customer service in the industry. They really want to help their customers. For those of you that don’t know them, I know them as a grooming blade and scissor sharpening service. They also supply groomers with equipment. They pickup your blades today and return them clean and sharp tomorrow.