Pacific Limo & Tour

This company is the worst I’ve ever dealt with. DO NOT use this company. I booked a limo with the owner of the company and he never even showed up! If I would sue him I could. Don’t let him ruin your night.

What a horrible company. where do I begin… the fact that our driver John was extremely late picking us up? That he arrived with no clue where we wanted to go, even though the itinerary had been set up in advance? That he had no GPS, not even the kind on a cell phone, and had to borrow one of ours? That we wasted half of our afternoon on his wrong turns and inability to follow directions? That he got a flat tire at 6pm on a Saturday when all the tire stores are closed and didn’t have a spare in the trunk? OK, it wasn’t his fault that the tire went flat, but —
How about that when we got the flat tire, he called for a tow truck to come and get the limo, but made no arrangements for his eight female customers who were now stranded on the side of the road in BFE Ramona. Even the tow truck driver was like, «We can’t just leave these women out here in the dark!»
We had to call taxis, and pay for our own rides home, because the owner of Pacific Limo refused to send out another car to rescue us, or cover our cab fare. Please do not give this company your business! YOU HAVE BEEN WARNED!

FLAT TIRE!!! The office would not answer the phones. NO SPARE
The driver didn’t even know where it was located. My friends had to show him… and nothing there! Stuck on the road for 3 hours in the dark!!! The limo driver didn’t have a smart phone, just an old flip phone with no GPS, no google, no help! (Did I mention he hadn’s a clue how to get to our destination? He had a mapquest print out and had to borrow my iphone! Would have really of liked to have my phone to take pics of my friends and I… celebrating my bday)
I was finally able to reach the owner. She said she was at a wedding and she couldn’t help. Her phone had been turned off. Sat. night limo company and she turns off her phone?
She couldn’t arrange for another service to pick us up on the side of a dark windy Ramona highway DIDN“T EVEN OFFER… she left 8 ladies on the side of a dark windy road. She said she didn’t have a credit card. The driver turned off the car… so no heat (it started to get cold), no lights DANGEROUS! We all got out; driver had no concern for us at all. The owner of the company said she would make things right on Monday! The limo driver hadn’t a clue what to do. My girlfriend had to call a tow truck who waited with us because he said it was the law. There was nothing he could do however without a spare. Finally we were able to get 2 cabs to come get us. $ 80/​each! Driver said sorry… can’t help you. (I am wondering how he paid for a new tire that was apparently on the way from a distant small shop.)
I have called the owner twice (Monday and Tuesday). Mailbox full but had the option to send an SMS so I did. Still no word! I CAN NOT believe she hasn’t called me after all of that!
Looks like I will be going to court.
Paid in full
½ hour late and ended at 2 hours early with no ride home!!!
Paid for 2 cabs and missed the final part of our trip (the 3^rd winery) where we were supposed to celebrate my bday!
I am so upset with this company!
had great reviews… should have looked on Unilocal! Shame on me.

If you see this stretch white Hummer coming down the road stay out of its way he drives like an idiot all over everything weaving in and out cutting people off

I can’t believe these guys! after reading a few reviews I decided to use them anyway because they were listed as a five star carrier on
This ride, at 7pm, was to take my girlfriend from Temecula to Rancho Santa Fe, an hour and a half trip. FIFTEEN minutes before the pick up time these jerks actually cancelled the trip. And
gave me a measly $ 25 credit for «the inconvenience.» Thank God for Über — i had another ride there in 15 minutes, but these guys have no business in this business.

do not hire them… i wouldn’t hire them to take my dog to the park… they were suppose to pick up my son and 5 others for prom– most important day in a teenagers life– and never showed up .i called over and over nothing! but they didn’t have a problem charging my credit card within minutes! had to drive them mysekf! jerks! Btw still waiting for a call back…

First I want to start off by saying that I am not writing this review because I am upset. I am purely writing this review because this company is a joke and should not be allowed to operate in San Diego County at all. I called and spoke to someone by the name of John. John identified himself as the owner of this company and at first was extremely helpful. I explained to John that I needed a party bus for a bachelor party. I explained that we would like to have a dancer perform for us on the bus and drive us to dinner and around Downtown San Diego. I was quoted a price of $ 100.00 per hour for a the first five hours and the company would throw in the sixth hour for free. Based on this quote I told John that I would like to book with his company but only after I was sent pictures of the bus we would be using. When I gave John my information he asked for my credit card information and told me that he would not charge it until I looked at the bus, verified the details on the proposal and gave the okay. Feeling comfortable with this, I decided to give him all the information he requested and was told that I would have a quote shortly. After about thirty minutes I received my QUOTE but no pictures of the bus. I replied back to the email and asked for my pictures. I even called him on his personal cell phone and was sent to voicemail. After looking on the quote, I did not see a charge and thought nothing of it. The next day, I received a second email from the company, this time it was a contract and showed that they charged my credit card a $ 150.00 deposit, even though I never confirmed with them because I had not received the pictured of the bus like I requested. I sent the company an email for 5 or so days and finally received an email back from Johns wife. She explained that they had a death in the family and apologized for the delay in getting the pictures. I expressed my frustration and asked that they refund the money that was taken out of my account. I immediately received a automated email with no real response from them. I continued to call and email with not response for about a week. My wife decided to call John from a number that he was not used to calling him. John answered the phone and was very rude to my wife and began to bad mouth her. John said he would have to check with the owner of the company, even though he identified himself as the owner the week prior. John said he would call my wife back and and hung up on her. Needless to say, I never received my refund and haven’t spoken to John or any representative of the company. Please take what I am saying to heart. I wouldn’t sit here and type this long review if it wasn’t true. Save yourself the headache and go with a company who will actually answer your phone calls, not hang up on your wife, not charge your credit card without authorization and act professional with you.

The worst!!! Do yourself a huge favor and do not book here! If you want the worst service, late arrival, and extremely rude people then maybe consider… I have never been more infuriated at a company in my life.

I called this limo service to book for my birthday back in September for dive day club at Harrahs, and I had pretty good service. John was the man who handled my request in a professional manner. My only complaint was that the limo arrived 30 minutes late, and there was no ‘complimentary champagne’ that they said they would have. however the driver (I believe his name was Jeff) was pretty chill, the limo was clean and had A/​C, and Jeff always picked up his phone calls or text if me or any of the girls needed him to come back for any reasons. My experience with this limo service was good.

DO NOT USE THIS COMPANY– Rented it for Christmas Eve tour to take family to see a guided tour around San Diego of Christmas lights with Champagne and Cider for the kids. There were 10 of us as scheduled but only brought a small limo for like 8. Very Squished. The driver jolted the car so hard we all flew to one side and knocked everything over. There was cookie crumbs on the carpet when we got in and the glass shelf that holds the glasses had mold black circles all over it. We took many pictures… Then No cider for the kids and only 1 of the 2 bottles of champagne for the Adults. Owner said he was not here to supply our drinks even though they use that in their advertisements to get business. Limo driver had NO CLUE where she was going and said her phone died and asked us directions to Poway to the first stop of lights. She had to borrow my sons phone with mapquest. She then was still lost after 1 ½ hours and pulled over to the side of the road ON THE INTERSTATE 15 SOUTH with all the traffic rushing by and my kids in the car. WHO DOES THIS… WE could of had the XMAS Eve fatalities of 2014. Besides that and the 2 curbs she ran over we still didn’t get to the first part of the tours until about 2 hours into our tour. I called the owner John and he only screamed and said he would have to call me back and NEVER did. He then called and screamed at the driver… we asked to be brought home immediately… The owner NEVER apologized and get this… He still is trying to put the charge for that tour on my credit card today. Who Does this? DO NOT USE THIS CO. We are lucky to be alive in all reality and ruined our families Christmas Eve.
BEWARE — — — -BEWARE — — — -BEWARE

I am so very disappointed with this company. I’ve reserved many limos but have never experienced anything like the Chrysler 300 jalopy they sent to pick us up. Windows had broken glass or just a very bad tint job, drinking glasses were dirty and sticky inside, carpet was badly stained, stereo sounded horrible as the speakers were blown, wires were hanging out, the air vents were filthy and I thought the wheels were going to fall off on the freeway as the whole car was shaking.
We had the driver drop us off down the street because I was too embarrassed to be seen by anyone we knew in that junk.
Tim, our driver, seemed nice and even picked up some champagne for us on his way to pick us up because I had forgotten my bottles. However, I discovered that I was charged an extra $ 40 because he told the owner he missed his airport pickup because he waited 30 min for us to get in the car… what a crock of crap! He waited 5 min and there is a 15 min grace period! He was stuck in traffic and blamed us. I will be disputing the extra $ 40 charge with my CC company. The owner said because of the missed pick-​up they lost $ 400 and got a bad review, what a bold faced lie. These people are crooks and give very poor service. I will NEVER use a company before Unilocaling them again. I could’ve saved myself a lot of trouble and some $$ by being diligent. Lesson learned. I feel sorry for anybody else who gets stuck with these horrible business owners. They know the crap they’re renting to people and ruining special occasions. Also, there is a 5 star review by «Ronnie» which is the owner. What a joke. Karma karma karma enough said.

If 0 stars was an option that’s what they would get. I should have known that the service would be horrible after reading all the negative reviews but I guess I was a fool. I first contacted them because I was looking for a Chrysler 300 10 passenger limo for my wedding on August 9^th and they told me they had it so I hired them.
When I received the contract I called the owner regarding a difference in price from what I was first quoted and the price on the contract. The owner said he never gave me the lower price and then he starting going off (yelling for a good 2 minutes without letting me talk) about how I was calling him a liar even though all I wanted was clarification and at no point did I raise my voice.
Once I read the bad reviews I called John again and he was totally a different guy and he sounded so honest and sincere. He kept telling me about how Unilocal was only showing his bad reviews since he wouldn’t pay them so me not knowing better I believed him and continued with our contract.
So a few weeks later I called him to see if I could see the limo since I was at the address listed on his invoice and it turns out to be an apartment by the beach in Oceanside. He tells me that the Chrysler 300 that I reserved was at the shop getting the transmission changed so I said we would see it at his new address at a later time. He never called back and I guess I had a fault here too since I never called again to go see it (what can you expect though when someone is so busy planning a wedding).
So here we were August 7^th, 2 days before the wedding and John calls me and tells me that the Chrysler 300 was not going to be available because the transmission needed to be changed. Unbelievable! Needless to say I was speechless and so furious but he said he would try and find another one from his friends in the industry and of course he didn’t have one.
Finally we agree on a Lincoln since it was the only white limo he had available but he didn’t give me any type of discount.
Next phone call I get is from another limo company making arrangements with me for the trip on Saturday. So in the end Pacific Limo charged me but they weren’t the ones that sent the Limo.
So my conclusion is that Pacific Limo does not actually have any limos and all they are is a broker but if that’s what you are looking for you can probably shop around and find the same deals they do.
I really hope that they go out of business soon so that they can stop doing this to so many people’s events.
I really hope my experience can be a lesson to all.
PLEASE LOOK SOMEWHERE ELSE FOR YOUR LIMO! DO NOT TRUST THESE GUYS! They will ruin your day!

Horrible… DON’T USE THEM… limo was a piece of crap. AC did not work (middle of summer), seats were dirty and ripped and the limo was scratched and dented everywhere. It also sounded like it could break down at any minute. Im normally not picky but it was not worth the money. I wouldn’t use them again if it were FREE.

DO NOT TRUST THIS COMPANY !!! They are a terrible service, car was falling apart & leaking water like a waterfall inside !! They dropped me off for my wedding and didn’t come back for 2 hours !! So I was late to my reception !! Ive emailed the owner and hes NOT responding ! Im going to BBB and filing a claim & law suite. When I asked about there rating on Unilocal,they told me that they were not true and people were lieing about there service, I can assure you, these posting that are negative are VERY TRUE. Don’t trust them !!

BEWARE… Do not hire this company. I hired them for my daughter’s quince and they sent over a Limo that was falling apart, filthy, torn seats, and large rust stains all over. The driver was a jerk. When I called to complain, the manager was abusive and started yelling at me for complaining. Stay away… do not be fooled. I am filing a complaint with several regulatory agencies. These people can’t stay in business. Do not let them ruin your special day.
This is what is on their contract which means they can claim they had a mechanical problem and switch the limo to an inferior one or worse leave you stranded and say they are not responsible.
Terms & Conditions/​
Reservation Agreement:1. All deposits are NON refundable. There is a 24 hour cancellation policy, if you do not cancel within 24 hours of your pick up time, your credit card will be charged the full amount of your reservation. All transfers have a 15 minute grace period after that an hourly charge will incur. 2. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.

I reported them to the BBB for poor service and possible dangers. The owner repeatedly said you get what you pay for and then offered me a free trip.
I do not want a free trip, at no time did I EVER ask for my money back: I feel like people deserve to hear the truth.
I will not be silenced with the sound of being paid off.
That is all.

The worst limo experience I have ever had. Should have looked at reviews.
It became a joke with all the passengers. The Bentley which I paid extra for
Was pieces of fiberglass glued on to a beat up old Lincoln. We were going to temecula for a wine tasting tour and the driver had no idea where to go. The limo was so beat up we were worried if it would make it back! Driver didn’t know how to drive!
How they are in business is beyond me

My mom reserved this company — I wish I had checked Unilocal* for her… I had no issue with our driver. However, the limo was a joke! The exterior was all dinged up, and had obvious shotty repair jobs done to the body. The inside had these tacky 99cent store fake flowers not to mention dirty napkins stuffed in a few different crevices. The interior was also torn. This thing was in obvious disrepair. We are lucky the thing didn’t fall apart on the Northbound 5! The ride itself was not smooth as you are accustomed to in a limo either! The complimentary champagne? a $ 4 bottle of Andre…
I feel AWFUL that my mom paid this company for the use of this POS. Never again! BEWARE.

RAD!!!
I went on a brewery tour with my wife and about 15 friends for a friends birthday and loved it almost more than the beer we had on the tour.
Huge limo, lots of speakers and we had a SUPER cool driver too! Plenty of room too dance and a stripper pole. Need I say more? JUST GO!

2 times I asked this limo company to remove me from there email list and told them why I did not want to be on there. They STOOD ME UP ON MY WEDDING DAY!!! This was there response:
«okay UnsexyhairB»
WOW is all I can say… THATS REAL PROFESSIONAL! It reminds me of the way he talked to me on my wedding day.
BEWARE OF THESE PEOPLE!