O’Reilly Auto Parts

Melanie (Melody?) was awesome. She helped me put my liscence plate on my scooter and totally made the process smooth. I’m going back because of her.

Best customer service. Rick was absolutely helpful. Will definitely come back to the store.

Its pretty good for an auto parts store. I’m always in Auto parts stores. .this is one of the busiest but has a very helpful staff. I know cars. there good guys. knowledgable, and helpful. I would only right a review and give it 5 stars if is over the top… this is pretty close though. recommend. Yep. they’ll help you.

great customer service! came in for an air filter and they didn’t have it in stock. they ordered it for me and told me they would have it by the end of the day. I was unable to pick it up the same day, so they signed me up for the rewards program where I could keep track of my orders online!

I am not one to write a review, but the level of care and service I received today was so exceptional that I had to share. Thank you Raul for taking such good care of me, and renewing my faith in human beings and customer service!

Three employees, one was busy with paperwork, two glanced at me, and then ignored me standing there with merchandise in my hands, and my wallet out. They didn’t seem to need the business, so I put the items back and went to another auto parts store.

Bought new replacement wiper blades for a great price AND one of the staff members, Joe, came out to the parking lot and installed them for me. I explained that I had never done it before and he did it in 30 seconds. Great customer service and I always find what I need!

I can’t tell you how much I love the staff here. This is not auto related, although I buy parts here all the time and have always had amazing customer service. My bulldog Louie was having a heat stroke right outside of the store. My girlfriend went in and Jon and another staff member brought out water to help me cool down my dog. It was completely my fault as the heat wasn’t that bad when we left the house, but got progressively worse. I couldn’t get Louie to move at all. With the help of Oreilly’s staff, as well as some passer bys, and my buddy Jason who saw us as well, I was able to get Louie back to my house before it was too late.
Thank you so much Oreilly’s. A. For having great prices for my auto needs and B., for the compassion and help for saving my Louie…
Much thanks and even more gratitude,
David

Very bad experience yesterday. I waited in line to buy two quarts of oil, and the guy at the register grumbled the whole time that ‘he should be outta here.’ I guess other people took their lunch so he couldn’t and he grumbled and complained the whole time.
At the end of the transaction he didn’t even offer me a receipt. It was a totally poor customer service experience.

Awesome customer service! I called in to see if maybe someone could help me put in a headlight, no way would I be able to do it. Anyways, by the time I came in Raul already had the part ready and waiting. He installed it in about 2 min and was super friendly. He even gave my 3yr old a Hot Wheels car which she loved! Thanks again Raul!
*Update well as it turns out my other headlight decided to go out too about 4 months later. Of course I was going to go to this same store, I did after all give them a 5 star rating. I called ahead to see if they were busy and could install another light for me. The employee said sure come on down. When I got there Joanna was there to help. She was so rude, it made me feel like I was ruining her day by coming in! Then she said they may not carry my light bulb, she insisted that I should know what month of the year my car was manufactured! WTF! Who even knows that about their car! The guy who installed was just as rude, even though it took him about 60 seconds to put the light in! MY advice call ahead and ask for Raul before you come down, otherwise go somewhere else!!!
Raul gets 5 stars
Joanna and Sam get 1 (only because zero is not a choice)

Awesome customer service! We had a bulb out in our car and the gentlemen was kind enough to come out in the rain and fix it for us. We will continue coming here for future car parts. Thanks guys!