AutoZone

Thank you

Guys helped me a lot when I was changing my wife’s battery and even gave free replacement bolts (the old ones were torched too much). They were knowledgeable and very respectful. I’ll definitely be coming back.

I don’t know why I gave this place a third chance. This Autozone is TERRIBLE. All three times I have gone in here they have given me the wrong information, have no idea what the name of parts/​tools are and have terrible customer service. Avoid this store at all costs. Save yourself multiple trips or a waste of gas getting a place that will give you wrong information. Don’t bother calling ahead to ask if they have a part because how can they tell you if they do if they have no idea what parts/​tools are called? This place is a joke. Save yourself frustration, time and energy, go to O’reilly’s down the street on Oceanside Blvd. they price match at O’reilly’s so if you find a better deal at Autozone just go to O’reilly’s and let them know.

On Tuesday June 15^th, 2015, I had a job interview in Carlsbad, CA. I drove all the way from Arizona and stayed the night in El Cajon. I went up early in the morning and got into Carlsbad about an hour early. I decided to stop at the nearest Starbucks for an espresso. I sat and drank my coffee and watched the visitors come and go. About 11:00 I got into my car to leave & it wouldn’t start. I tried messing with it, jiggling the battery cables but nothing helped! I was beginning to get nervous. It sounded like it could be my battery but maybe it was my alternator??? I called the assistant who set up my interview, but to my dismay there was no answer. I left a message and then immediately emailed her explaining I was 11 minutes away and having car trouble. I walked inside the Submarina & could find nobody to help me. I asked a gentlemen who was spraying bug spray around the building and he told me to walk a few blocks up the road & I would find mechanic shops. I was praying to just find a ride to my interview. In desperation I tried to quickly make an über account but it just wasn’t going through on my phone. I finally approached a young lady running with her little daughter in a jogging stroller. She looked like a local & she looked nice. I explained my situation and she hurriedly scurried her daughter into her car seat and the stroller into the back of her SUV to give me a ride. What an amazing woman! She explained that she couldn’t be late picking up her other 2 children from Vacation Bible School but would give me a ride to my interview. As we were driving, the Assistant called me from my interview and said we’d have to reschedule. I was devastated. Tears ran down my cheeks. I had come all this way for nothing! At this point I was only 10 minutes late. But I guess I understood. I was dropped back off to my car, where I called my insurance company. Within an hour or so a tow truck arrived and 2 very nice gentlemen gave my battery a jump. It started. Thank God! They told me to drive up the street and get a new battery @ O’Reilly’s. I went inside and asked the man at the counter to help me. He said it would be a few moments. I waited an hour! No lie! As I watched them help 15 – 20 people before me, I was getting a little upset. My day has sucked enough! Finally I spoke up & a guy came out and popped my hood. He said «this isn’t our battery, you need to go to AutoZone up the road.» I left so upset. As tears (again) ran down my cheeks, I drove to AutoZone in Oceanside. I had to call because I couldn’t find it. A very sweet young lady gave me directions and I found it no problem. I walked in the door and she acted as if she was expecting me. She came right outside and checked my battery. She was so nice and listened to me complain about my day & she was sincerely sympathetic. She looked at me & said, «This battery is bad.» We went inside and she put my info into the computer. I knew it was still under warranty, but when I saw the price of $ 141 for a new battery I was sick to my stomach. I was on the phone seeing who I could borrow $ from… when the gentleman & this young girl told me that the battery I purchased in AZ (that was in my car now) was not the correct battery size that was even made for my car! Huh? So, They replaced my battery free of charge! OMG, what a huge blessing! I was praying all day the repairs weren’t going to be outrageous. I seriously had no money! I hadn’t even eaten or drank anything all day! I only had enough money that morning for the espresso I had purchased at Starbucks! By 5pm, I was in my car with a brand new battery heading back to El Cajon. It was an extremely stressful 6 hours out of my day but I’ll take the happy ending. Thank you to the very sweet girl at OceanSide AutoZone for the new battery & thank you AutoZone for taking such good care of this customer. You turned my horrible day completely around! You will forever have my business and I will never step into another O’Reilly’s again. That’s a Promise!

By far the best experience I’ve ever had in an auto store. Extremely friendly and helpful staff, I will only do business here now when it comes to my truck!

Wow, very friendly and knowledgeable staff. Paul went above and beyond and installed the brake light bulb since I didn’t know how to do it. Definitely coming back here for my auto needs even though I live in Sam Marcos.

As soon as I walked in to the store, Israel welcomed me and found the headlight bulbs for my car. They even asked if I would like help installing the lights. Dave and Mike made me a priority, by installing the parts right away. I have never had such great a great experience as a consumer. I will definitely recommend this AutoZone location to my friends and family! Thanks guys!

Great customer service. Representatives were polite and knew their stuff. Plus they have a great rewards program.

This is a review for the Mission Ave, Oceanside Autozone. If there are angels on earth then your employee Michael is one. Sunday the 6^th of July my car broke down and Michael went above and beyond anything to help me. I was on my way from Los Angeles to San Diego and my tire blew. Not only did he replace the spare tire with a smile and great attitude but he gave me written directions to a tire place down the road and was very concerned for my safety. He was super nice, professional and kind. They don’t make people like him anymore. He wouldn’t take a tip. He just wished me well. I can’t thank him enough for all he did. Somebody give him a promotion and a raise !! Thank you Michael !!

I will make the drive to this location. They were super friendly and hunted my parts down. The guy that helped me knew what he was doing and was knowledgable about their warrantied parts.

I officially hate all auto zones. They messed up my order three times. Didn’t call when the parts arrived. When half my parts did show they told me they had them all so I drove some more. I don’t know how some of these guys got hired.

These guys have been a big help. Need a gas cap and they did a fast job of locating one for me. Super cool guys!

Clean parking lot, helpful staff, lots of things to choose from, and the prices are average for in the area. The only thing that I don’t like is that they refused to take our used oil since it was not in a «used oil container». So we simply went out to the parking lot, found 4 used oil containers, and transferred the gunk so they would take it.

i now hate all autozones anywhere because of this awful place
we were told the day before that it would be fine to do our oil change in the parking lot and that they would take the oil after we were finished.
we came back the next day to do our oil change at about 6 pm.
well the filter was screwed on too tightly and we went in to ask for some help only to get told by the dumbest, attention starved female manager «sorry any other time of the day would have been fine but there’s only 2 of us working right now.» WHICH WAS A BULLSHIT LIE, we counted the amount of workers working and there was at least 5 – 6 workers right in the front room.
my boyfriend kept having to go in and out buying the same tool in a different size, because the people didn’t know what the fuck they were talking about and kept giving him the wrong size and telling him to test it and just return it. not only was that really irritating, it took them 10 – 15 minutes to check out 3 people THREE people, so each time he went in he had to wait 10 minutes to get it returned and to switch it out.
the last item he bought, the man didn’t give him a receipt.
he went in the lady said «sir you’ve been in and out of here many times and I KNOW he gave you a receipt, so i can’t return this to you»
REALLY? why do you think he has been in and out of here? because you’re an incompetent manager who doesn’t give a shit about the customer. if you would have just let your worker help, which he was fully compliant to do so, this wouldn’t even be happening.
after all of this shit, he tried to take the oil to them being refused, and getting yells of «WE’RE CLOSED» when they were still moving merchandise OUTSIDE of the store. this was the most bullshit of the whole night.
i went in and asked «are you seriously not going to take this oil?» and all she said was «sorry we’re closed» as i see more things being taken outside, meaning, THEY WEREN’T GOING ANYWHERE ANYTIME SOON WITH THAT SHIT OUTSIDE.
basically the worst experience in my life with auto places and i will NEVER go back again.
don’t waste your time after 5pm.

Wow! Simple transaction left so many positive emotions! Darrell answered all of my questions with complete confidence and knowledge. And provided impressive service on $ 35 purchase. Will definitely be back to this location for all of my auto parts needs!

I got everything I needed but the man with horrible acne that helped me had a stank attitude and I had to ASK for help because I was barely acknowledged. I had alot of questions and he was very short. Then when he grabbed some of the stuff I needed he told the girl standing at the register to ‘take care of this’ and walked away. She didn’t say anything the whole transaction and handed me my receipt. I barely Unilocal but… I must say… because you hate your dirty job don’t take it out on me! No surprise, I’m never returning.

This Autozone is great! Super friendly service, good prices, really as good as it gets. I did have an issue where I bought an oil filter here (Mobil 1)… when I got it home and opened it, it had an old Fram in there… not quite what I paid for. I took it back, and they were very apologetic and replaced it with no hassle. In all, this place is great! Keep it up!

I run an autoshop here in Oceanside and I have to say hands down this Autozone has the absolute best wholesale service I’ve ever experienced from a parts store. Paul, Jason, Adrian, Mark, and the rest of the crew do a fabulous job. I always get the right parts, on time, every time… and I never wait on hold. The regional sales rep is a complete air head but we all have a good laugh after he leaves and get back to work.
Whether you need a light bulb or parts to rebuild your engine, this place is the place to go.
Cheers!

I was so impressed with Jason last night. Both of my headlights went out and I had to get them fixed asap. Instead of just selling me the parts and sending me on my way, he took the time out to put them in and make sure everything was working. It helps a great deal when people go out of their way like he did and it’s much appreciated.