Mark’s Dry Carpet Cleaning

I have used Mark’s dry carpet cleaning for years and they always show up right on time and do an excellent job cleaning the carpets, I would highly recommend them. I left a review a few weeks back but I don’t see it on here, the only reason I checked is because I referred a friend, what’s up with That?

Painful lesson learned. After using several other area carpet companies over the past few years with varying results, I’m still trying to find someone I can trust to do a topnotch job for a reasonable price – and that I would want to give my business to regularly (twice yearly). So I decided to try this guy, having seen his ads for a long time in various ad circulars with the goofy caricatures.
Called the week before and set up an appointment directly with him (no office) for the following week. I personally spent a couple of hours moving heavy furniture off all the carpeted areas in my house to make it easier and more efficient for him, in expectation of a promised arrival between 3−4PM. You can probably already guess the dénouement of this story by my one star rating and the comment someone else made about arriving two hours late: He finally called at about 4:30 to say he was going to be finishing another job soon, then would come over. Realizing the absurdity and inconvenience of getting carpets cleaned at around 6PM or later in the evening, I checked with my wife and cancelled completely, which is probably what he was looking for anyway, since I indicated my desire to take advantage of the coupon price when I originally called. He did offer to come the next morning, but how do we function with everything I moved blocking the kitchen and bathrooms? Seething, I hung up on him and got back to work lifting all the furniture back into place on my dirty carpet, so we could make dinner.
After 14 years in business (it says he’s been doing this since 2001), you would think that this gentleman would be better at time management and appointment time estimation. He may do a great job, but I’ll never know, because I won’t set myself up for disappointment again. The lesson learned is: deal with business professionals who vet and crack the whip on employees with an eye for excellence and profitability, vs. small time operators who can get away with being flaky and/​or amateurish and don’t care about repeat business. The carpet cleaning business has always been notorious for shyster tactics (nonsense upcharges) and substandard work (spots that return as soon as the carpet dries)…wish I could find honest service providers in general that would renew my faith in mankind… LOL.

I saw their add in the clipper so I decided to give them a try. They showed up on time, were very friendly, and we’re done in about 45 mins (2400 sq ft). My carpet looks great, I was skeptical that they would be able to clean the few spots I had and high traffic area with «no soap,» but I must say, it looks fantastic. My only somewhat negative comment is that one of the reasons I chose them was because of the advertised «dry cleaning» and «quick drying time.» My stairs are still pretty wet 2 days later. I would still probably use them again though.
*They honored the clipper coupon and had no hidden fees*

I don’t know what’s wrong with Diane T but these guys suck suck they did not do a good job on my house they half ass vacuumed my carpet they half assed shampooed my carpet they were two hours late for the appointment and did not call these guys are terrible DO NOT LET THEM INTO YOUR HOME YOU WILL REGRET IT !!! they don’t even use a real carpet shampooer they have a weird buffer thing that shoots dirt on the walls they lied about there prices there coupon said three areas for 40 bucks they charged me 40 for one area and a tiny hallway. Way to rip off a nine month pregnant lady.. when I called to complain they said too bad and no refunds and they charge to come to your house which WAS NOT IN THERE AD DO NOT USE THEM. I had to leave one star cause Unilocal made me they dont deserve it

I’ve used Mark’s Dry Carpet Cleaning three times, and I will definitely continue to use them in the future. There are no hidden fees, there is no pressure to add services, and they actually honor their coupons (I’ve had another company show up and then tell me they couldn’t honor the coupon because they were an independent franchise!). They have several employees, so the job is done quickly, but efficiently. My carpet looks brand new when they leave. They’ve also been on time every time, and they are personable and professional. I would definitely recommend this company!

Great price, the job was done well and fast.